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Reviews of Hotel Du Quai 3 stars

4, rue du Quai, 1844 Villeneuve, Switzerland

#7 of 7 hotels in Villeneuve

Guests' Choice

Review score

Based on 46 hotel reviews

6.1

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    6.7

  • Location

    8.4

  • Facilities

    6.1

  • Staff

    7.2

  • Value for money

    6.1

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 24 July 2023

    6.0
    Nice breakfast, clean room, lovely staff but definitely needs air conditioning
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    It really needs air conditioning.

    The location, opposite the lake and near to train station and free riviera bus

    Stayed in July 2023

  • Reviewed: 11 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was very hot even with a fan. Very tiny, couldn't move around. Staff were sulky and unhelpful. Breakfast was very limited.

    Location. Nice sunset views.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast just ok

    Stayed in July 2023

  • Reviewed: 30 June 2023

    7.0
    Lake views
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Poor WiFi, traffic noise but stifling with windows shut...no fan to cool the room down.

    Adequate buffet breakfast, served from 7.15am. Located right on Lake Geneva with lake views.

    Stayed in June 2023

  • Reviewed: 15 June 2023

    7.0
    all in all ok, it’s a small place, maybe three stars is just a little bit too much, two and a half, if possible would be
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    after having made a booking (non refundable) we received an information about ongoing works at the property, not a very good idea of giving the information after the booking has been confirmed and not being refundable.

    Location

    Stayed in June 2023

  • Reviewed: 3 May 2023

    6.0
    ok might stay there again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    we small

    just a stop over so adequate

    Stayed in April 2023

  • Reviewed: 28 August 2022

    5.0
    Great staff. Noisy road. Overpriced.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The hotel looks like it is on the lake but it is actually separated from it by a very busy road, which ran all night and I got little sleep. I had booked a twin room but I got a double. In the end they let us have the triple, which was still available, for the same price. I'm not sure whether that is a hotel issue or a Booking.com issue but looking at reviews it has happened before. It seems accommodation is at a premium in this area because the price (£170 or so) was very high for the hotel. The breakfast was OK but typical USA type fare. Full marks to the staff though. They were brilliant.

    The staff were great. I was walking with a friend heading to Rome and realized I had too much in my bag so they looked after half of the contents until I returned a few days later by train.

    Stayed in August 2022

  • Reviewed: 14 August 2022

    7.0
    Good but not quite OK as per rent
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Very small room for the family! Besides there is very few electric socket and no any updated lock-key system! Actually, it is ancient room and no air conditioning functioning for this, had to use their fan! This is not modern system as well as bad sound for sleeping! I appreciate to their cordial support for the receipting!

    Only Location is good and their staff coopération!

    Stayed in August 2022

  • Reviewed: 16 July 2022

    6.0
    hotel was okay, a little expensive for the room.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    No lift, but i survived that.

    Breakfast was fine.

    Stayed in July 2022

  • Reviewed: 24 June 2022

    7.0
    Great
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Was really hot and stuffy but I guess that can’t really be helped but would have been nice to have another fan for the four-bed room

    Excellent location, friendly staff and wallet friendly

    Stayed in June 2022

  • Reviewed: 18 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The bar across the street is super noisy, and the breakfast was lack luster

    the location was amazing, the view was lovely

    Stayed in June 2022

  • Reviewed: 20 April 2022

    5.0
    Clean room, dodgy hotel.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The hotel is unwelcoming, certainly not for CHF180/night. Even though it is located right on lake Geneva it has the feel of a seedy train station hotel in a large European city, complete with gambling machines, a cigarette vending machine, large screens set to lottery results, day-drinking men and overfull ashtrays. Breakfast was included but not very good considering, again, the price tag. In the room, the shower head and the head holder didn't match so you couldn't actually take a shower. I am not critiquing for the construction work, since that could happen anywhere.

    The room was clean and large enough. The beds were comfortable and the staff was helpful. They remembered to put a baby bed in the room.

    Stayed in April 2022

  • Reviewed: 19 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls were very thin no isolation with the room next door The rooms and corridors were renovated so it was clean but really cheap!

    The staff was really nice and arranging! The lake view was nice though the window very tiny.

    Stayed in April 2022

  • Reviewed: 2 August 2021

    6.0
    Fine for one night stay.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    As the hotel is right on the lake front, the rooms are very noisy from traffic and the restaurants across the street (we stayed on a warm Saturday night in June.

    Great location facing the lake. Staff v helpful and found us a spot to store our bikes safely (no dedicated storage otherwise). Appreciated the fan in the room ( hotel does not have A/C).

    Stayed in June 2021

  • Reviewed: 16 May 2024

    8.0
    Wonderful
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, helpfulness of staff, very comfortable beds!

    Stayed in May 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very helpful and welcoming. I was traveling with my little kid and they were very accommodating. It was a great surprise since i had read so many bad reviews bad I took my chances and all went well.

    Stayed in February 2024

  • Reviewed: 24 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very kind host. Good reach with public transport to Montreux Jazz Festival.

    Stayed in July 2023

  • Reviewed: 10 September 2023

    8.0
    Good hotel!!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast are served with a very limited options.

    The location of the Hotel is amazing with a view of Lake Geneva. Staffs are well behaved. Overall service is good!!!

    Stayed in August 2023

  • Reviewed: 3 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was quite noisy in the hallway. A family with two childern very early in the mornig -ongoing. But that isn't the fault of the hotel. Just bad isolation, I guess... or quite disrespectful guests. I had to clear something at the end of our stay and it was really difficult to get in contact with a staff member who could help.

    Perfect place/location to be. Lovely restaurant just opposite the hotel. Nice walkway at the waterfront.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    4.0
    Way over priced and poor room.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t get the room we booked or paid for. Room description said we had a patio, we were given a shoe box sized room with no patio or balcony. Was not anywhere near how it looked in the pictures. Really expensive for what we got. Breakfast was not good. A croissant & roll already left out on the table so nice and stale then you can get cheese slice and yoghurt from the fridge, pretty poor. Restaurant and bar were not built yet. Would not recommend or return.

    Reception staff helpful and friendly & a good location right on the lake.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very small, not that clean and the Wifi Password wasn't working.

    The Brakfast was simple but good. The view was great.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location on the via francigena!

    Stayed in July 2023

  • Reviewed: 10 July 2023

    2.0
    I definitely do not recommend this accommodation.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very small room, no air conditioning, public parking only, unhelpful staff. Wrinkled bedding, not enough towels, noise from the street.

    The pillow was comfortable

    Stayed in July 2023

  • Reviewed: 10 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Asked before arriving if there was a car park told there was , when got there wasn't allowed to use it so had to park bikes on road, no fans in rooms, had to leave windows open very noisy and busy road all night, wouldn't recommend in summer months.

    close to the lake

    Stayed in July 2023

Showing 1 – 25

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