Kellerstr. 6, 6005 Luzern, Switzerland
#71 of 77 hotels in Luzern
Guests' ChoiceBased on 2513 hotel reviews
7.2Cleanliness
7.6
Comfort
7.3
Location
8.1
Facilities
6.9
Staff
8.2
Value for money
7.2
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Mvr
IndiaNA
Staff is very good
Stayed in May 2024
Reviewed: 26 May 2024
Nicholas
United StatesThere were a few stains on the underside of our bunk bed and cleanliness outside of the rooms was a bit lacking. There are also several small lights in the room which we're annoying and constantly on.
Ibis budget hotels, while not luxurious, are perfectly fine when needing to go somewhere last minute or on a budget. Despite being a Budget hotel, the room was clean, large enough for two people and small bags, and was quiet. The room has two separate beds which was nice as we also have this at home. Finally, this is easily accessed by several bus lines and a 5 minute walk.
Stayed in May 2024
Reviewed: 23 May 2024
Stéfane
ItalyIt was as expected, but the rooms are always quite small.
Nice room, in Ibis Budget's style. Comfortable for a short stay.
Stayed in May 2024
Reviewed: 23 May 2024
Kritika
IndiaWe understand this was a budget hotel, but even for a budget hotel, the room size was so, so tiny that it wasn't worth the price we paid for it. In INR we paid quite a bit - the standard when someone travels to Europe. However, the facilities didn't live up to the price. There was hardly any space to store our 4 suitcases or even move around freely in the room. Even hairdryers were available upon a deposit paid. There wasn't any coffee or tea bags in the room. Overall, it was okay.
The good part about the hotel was its proximity to Lucerne station, a 5 minute bus ride away. There was a microwave and hot water machine in the common area where we could sit and heat up our food.
Stayed in May 2024
Reviewed: 21 May 2024
Dave
United StatesI can't recall
Beds were comfortable
Stayed in April 2024
Reviewed: 21 May 2024
Sandip
GermanyThe room was too small and the ventilation was poor.
The location was central.
Stayed in May 2024
Reviewed: 19 May 2024
Frederick
South AfricaNo coffee facility in the room.
Very clean and comfortable.
Stayed in May 2024
Reviewed: 18 May 2024
Mia
SwitzerlandIt was worth one night in luzern :)
Stayed in April 2024
Reviewed: 17 May 2024
Lukas
Czech RepublicAbsolutely poor breakfast
Location neer to center
Stayed in May 2024
Reviewed: 16 May 2024
Mh
IndiaLittle more space
Everything needed is there
Stayed in May 2024
Reviewed: 16 May 2024
Olga
United StatesThere was no hair dryer in the room. There was minimal space in the room to put our belongings. The bathroom door did not lock, there was a hole where the lock would exist in a normal door. The drain in the shower was full of hair. The breakfast was nice with plenty of food choices such as yogurt, bread, pastry, honey, jelly, butter, cereal, milk, juice, water, cold cuts, until we tried the fresh fruit salad... mine had a hair in it, and my son's had a piece of broken glass in it; so we showed it to the attendant and she immediately removed the entire fruit salad bowl from the counter.
The staff was friendly and spoke multiple languages. There is a nice supermarket right next to the hotel. There are restaurants within a short walking distance. The bus line is easy to use and the hotel guests get a free day pass for it.
Stayed in May 2024
Reviewed: 14 May 2024
Surbhi
IndiaThe AC in the room was not working properly.
The room was nice and clean. The connectivity was good.
Stayed in May 2024
Reviewed: 13 May 2024
Bruna
United KingdomThe main reception area was a bit dirty. It's quite pricey considering how small the room is.
Nice location near the station and main attractions.
Stayed in May 2024
Reviewed: 9 May 2024
Dhirendra
United KingdomRooms could be bigger
Price
Stayed in April 2024
Reviewed: 6 May 2024
Ian
United KingdomWe didn't expect room to be quite so small and it wasn't very private for showering and toilet.
Welcome maps and transport info
Stayed in April 2024
Reviewed: 4 May 2024
Ravindranatha
IndiaEven the 3-bed room is small in size with hardly any moving space.
Location is excellent with Bus stop very next. It hardly take less than 10min to the Main Train station. Grocery Store is also very next. Locality is very peaceful and safe.
Stayed in April 2024
Reviewed: 4 May 2024
Dipendra
NepalThe room we were in did not have much light and felt congested.
Walking distance to the center and attractions.
Stayed in April 2024
Reviewed: 4 May 2024
Sumesh
United Arab EmiratesNo electric kettle in the room. Though the hot water is available at the reception, most of the time it is not hot enough for our preference.
Location. Just 750 m from Lucerne train station. Value for money. Good wifi. Near to supermarkets, bus stops and restaurants.
Stayed in April 2024
Reviewed: 3 May 2024
Jessy
IrelandMaybe the room is too small for three.
The staff is helpful and friendly!!
Stayed in April 2024
Reviewed: 2 May 2024
Chris
AustraliaVery basic. But that was to be expected.
Good price. Easy check in and out. Helpful staff.
Stayed in April 2024
Reviewed: 1 May 2024
Nattapong
ThailandPrice
Cleanliness and friendly staff
Stayed in May 2024
Reviewed: 1 May 2024
Chidie
FranceRooms are small, and the bunk bed is low and easy to headbump into
Good amenities (including public shared dining room area with microwave and tables) and helpful staff, conveniently located near supermarket and connected to city center by bus
Stayed in April 2024
Reviewed: 1 May 2024
Elaine
PhilippinesA bit noisy
Supermarket is just beside the hotel, bus stop is just 50m walk
Stayed in April 2024
Reviewed: 28 April 2024
Nicolene
South AfricaVery small and difficult to find space to store luggage.
Close to a bus stop so transport is not a problem.
Stayed in April 2024
Smolyan, Bulgaria
Borredá, Spain
Ploieşti, Romania
Rome, Italy
Szczecin, Poland
Yokohama, Japan
Lisbon, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content