Lack of door between the bathroom and the rest of the room. There were only small pillows

Very clean, friendly staff, great breakfast, 10 minutes walking from train station, modern room, tea and coffee in the room, EU power socket, warm room, nice balcony

Stayed in December 2023

Restaurant choice on the buffet could have been better

Efficient front desk Clean rooms Nice balcony

Stayed in December 2023

Swimming pool is public and outdated No airconditioning during holiday season No elevator

Staff is friendly Room is clean and modern Beds are nice and comfortable

Stayed in September 2023

No refrigerator in the room

Many activities for the family & childrens

Stayed in August 2023

I didn't stay there as I booked wrongly and was told there is no lift only stairs to 3rd floor.

Stayed in August 2023

It was too hot inside the room at night.

Locazione is fantastic.

Stayed in August 2023

The restaurant is not the hotel's strong suit however the team was very helpful in filling in the gaps in the menu. 90% of the menu includes carbohydrate meals. Perhaps this is the local cuisine. The selection of carbohydrate foods was large and excellent.

The hotel team was exceptionally friendly and helpful. I have never met with such a good helpful approach to guests.

Stayed in August 2023

The lighting in the room was a bit dark. No lift. The climbing adventure closed at 530pm.

Clean and modern room, comfortable beds, good breakfast, coffee machine available on your floor, kids loved the mini golf and volleyball.

Stayed in August 2023

Excelent place for travlers having time also to enjoy the hotels facilities like sweeming pools and sports. Room is excellent

Stayed in July 2023

The swimming pool outside quite old

Family friendly resort

Stayed in July 2023

The 20 minute walk to the town centre in the evening if we wanted to eat elsewhere. It was also a 12 minute walk from the station with our luggage along a busy road although there was pavement for almost all the route. The self service restaurant only offered a full evening meal at 39 CHf a head and that was more than we wanted if we had lunched at one of the alpine restaurants. We also found the battle to keep the flies off the food tiresome. They advertised tea and coffee making facilities in the room but whilst the ingredients are in the room you have to trot along to the kitchen /common room on each floor and use the coffee machine there, so bring a dressing gown if you want an early morning cuppa.

The clue is in the title - resort. I am not sure we have a British equivalent - my best effort would be a small ski hotel with self service restaurant with its summer operation pitched at families with children under 8. It does that job brilliantly, there were some very happy children. It is part of a campsite operation and is next door to the sports centre where you have free access to the pools. Comfortable beds, good breakfast. Included a local visitor card which obviated the need for us to use our Swiss travel pass for train and bus journeys. Brilliant location for exploring the three valleys which lead to Kandersteg, Adelboden and Griesalp and many cable cars operating in summer took us higher without effort. Lovely staff who were incredibly helpful.

Stayed in July 2023

There is no elevator in the hotel and we were on the 3rd floor, so had to go through stairs daily. Room was somehow small as i booked a family room for 4 but it was really tight. Room was missing an AC and a minibar, can understand why no AC but can't for the minibar. The tea/coffee in the room wasn't refilled on a daily basis. Check-in reception is open till 6pm only which is totally weird, thanks God I arrived at 5:45pm else I would have spent the night in the garden!!

Hotel overall was good. The facilities and the surrounding area is so relaxing. Breakfast was good and the staff is helpful.

Stayed in June 2023

Falta ascensor

Piscina

Stayed in June 2023

Uhh… the hours for some of the attractions were a bit specific… tower/mini-golf

Facilities, staff, activities, and the location.

Stayed in June 2023

We didn't like the fact that the rooms are poorly sound proofed. One can literally hear every spoken word, evey flushed toilet, shower etc in the room next door.

We loved the room with the hard wood floor, very minimalistic, clean and comfortable. the hotel staff was very helpful and friendly. the activities for kids are great, in general this is a very kid/family friendly hotel.

Stayed in January 2023

Unfortunately not elevators

Very nice resort and brand new

Stayed in August 2022

the coffee and tea supplement were not enough

the view and the facilities (pools, yards) were very good

Stayed in August 2022

Kitchen could have been better

Everything was good

Stayed in July 2022

No air conditions at the room and Flies were so match even inside the room.

Location and Staff were great..

Stayed in July 2022

flies everywhere! trying to eat in the restaurant with 100’s of flies constantly landing on you and your food is not great. the price of everything is also obscene. 50 Euro for a very basic all you can eat evening meal with very few options. was even charged 10 Euro for a 1 1/2 ltr bottle of coke. lots of money required!

the hotel was very clean. room was spotless. staff are very friendly

Stayed in July 2022

Good location, plenty of activities around.

Stayed in March 2022

No lift and hotel rooms on 3rd floor, poor playroom for kids in basement, swimming pool in another building, and way too complicated restaurant rules with armbands.

it was close to skiing slopes. Clean rooms, personnel nice.

Stayed in February 2022

The queen bed has 2 mattress (and not one). That was very inconvenient. Rest everything was excellent.

Stayed in December 2021

In 3 days that we were hotel guests and eating indoors no one ever checked the covid certificate, in the restaurant or at the checkin. We got 4 coffee pads for 3 days and had to pay extra 1 CHF per pad for refill. Considering the room price, this seems too much to me. Also, coffee machine/water cooker is not really in the room but outside in the corridor - not a big problem but the room information on the web is not really precise.

Really nice and clean rooms, comfortable beds, beautiful terrace and view, lots to do around the hotel. Free usage of swimmingoool which is a bit older but clean and very spacy, not too many people. Food was quite common, but taste was good and enough choice, especially loved the salad buffet, hot stone steak and baked bacon at breakfast.

Stayed in October 2021