I was surprised the outside of the building covered, apparently it is getting a new skin (paint). It would be nice to advise clients ahead of time about the work via email.

Excellent location across the train station. Clean, friendly and accommodating staff. Outstanding front desk employees, they have switched our triple room to make easier for me so I don’t have to climb stairs within the booked original room.

Stayed in July 2023

I like having a pot of coffee and hot milk instead of having to ask for a cup, but that is a minor point

Excellent choice of foods, pleasant staff. Really liked that it was till noon at the weekend

Stayed in July 2023

N/A

Location and service

Stayed in July 2023

The hotel is located very close to the Basel train station with easy access to local trams and buses. The full breakfast was amazing. The room and beds were very comfortable. We are looking forward to staying there again at the end of our trip.

Stayed in July 2023

I wished there were more pillows provided for neck support. However, I was still able to sleep very well and woke up feeling rested during my entire four night stay. There was some renovation work so it was a bit challenging to find the entrance on arrival.

The hotel is very centrally located right across from the main Basel Train Station. Although the hotel is located in the centre of Basel, my room was quiet and I was able to sleep well. The hotel had lots of character and style. Staff were very friendly and helpful and attentive. I loved the refreshments that were available for guests in the lobby and also that the mini bar was included in the room. I also enjoyed the selection at breakfast.

Stayed in July 2023

Location was very central and the breakfast was excellent with lots to choose from. Staff was very helpful and they even looked up train times for us. We only stayed one night and wished we could have stayed longer.

Stayed in July 2023

Spacious and quiet room with nice amenities. Great breakfast with many selections. Staff were kind and helpful. Convenient to train station and city transport.

Stayed in July 2023

Everything was perfect.

A friendly and professional welcome, comfortable and well-appointed room, and good buffet breakfast in a delightful period room; everything that is needed for a good overnight stay in a busy city.

Stayed in June 2023

Rooms were very small but adequate and well thought out.

Breakfast was very good and the slight variations daily on offerings were welcome. All of the staff were outstanding from the front desk to the breakfast staff and beyond. The location is unbeatable, directly across the street from the entrance to the train station and right at the hub of the tram system. It was also unexpectedly quiet, given the location. Also, the whole theme of environmental friendliness suited our values and they really "walked the talk" on that aspect of managing the property.

Stayed in July 2023

Although the breakfast buffet was self service, coffee was served by staff, effectively limiting how much you could get.

Extremely helpful, thoughtful staff and a very comfortable room.

Stayed in June 2023

Nothing at all

Multi stay at Gaia in the past and the warmth & friendliness never fails. The facilities remain excellent and the breakfast service was as good as ever. Will definitely be my default accommodation in Basel.

Stayed in June 2023

nothing

Beautiful building and so close to the tram and rail station

Stayed in May 2023

Air conditioner’s location is not proper mounted on the wall so the air hits my body

Location

Stayed in June 2023

nothing

it was a very clean and beautiful hotel near the train station and old city. it was very convenient for our short stay in Basel after a river cruise on the Rhein .The bathroom had a great shower and large towels . The staff were very friendly and professional,they even let us check early at 09:30 am when we arrived from our cruise without us even asking for that ,we were hoping to be able to store our luggage to tour.

Stayed in June 2023

Great Location, very friendly staff and wonderful service. Breakfast was great. It was one of the best city hotel experience I had.

Stayed in May 2023

beautiful hotel great facilities staff were superb throughout our stay.

Stayed in May 2023

Nothing

Everything was great, loved the room with having two full bathrooms.

Stayed in May 2023

Breakfast was quite modest and definitely could be better. Basically, just omelette with some snacks and drinks.

Spacious room with cozy furniture and lovely design, clean and comfortable Very nice location and also friendly staff Really takes care of ecology Very priceworthy, especially compared to other hotels in Basel

Stayed in May 2023

the parking is very expensive. two days for over $80

amazing breakfast, staff, and location. they offered us free transportation vouchers and discounts on the attractions. very nice stay.

Stayed in May 2023

Room temperature- too warm/ AC in the room seemed not working

location, sauna and breakfast

Stayed in May 2023

Cannot think of anything,

Everything about this hotel - the room, breakfast, staff and hotel location exceeded my expectation. I highly recommend this hotel, had a truly lovely stay and will choose it again if I ever return to Basel.

Stayed in May 2023

none

perfect location friendly staff free minibar

Stayed in May 2023

Good hotel with great breakfast menu

Stayed in May 2023

The staff were incredibly friendly and welcoming throughout.

Stayed in May 2023

N/a

Location free public transport comfortable

Stayed in May 2023