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Reviews of Hôtel du Grand Lac Excelsior 4 stars

Rue Bon Port 27, 1820 Montreux, Switzerland

#45 of 82 hotels in Montreux

Guests' Choice

Review score

Based on 690 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.6

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    Nothing negative.

    Spectacular view from the room balcony. Could not have been better.

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    Fabulous lake views
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    No tea and coffee facilities in the room. Sadly this seems to be the norm in Switzerland, apart from at the chain hotels.

    Superb location with balcony views over the lake. Big tv, modern bathroom and good breakfast.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Great location with wonderful lake views, decent hotel that could do with a make-over.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 2 nights

    Hotel needs a bit of a make-over.

    Loved the view from the room with sunny terrace. Breakfast was pretty reasonable.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    Amazing location breathtaking view
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    Amazing location with breathtaking view, just what you need for a joyful stay in Montreux. Price is very correct for a nice room with stunning view.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite - Lake Side
    • Stayed 2 nights
    • Submitted via mobile

    Fridge at night made noise

    Spacious room, 2 TVs, 2 bathrooms, balcony/garden

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Great location and very comfortable
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 4 nights
    • Submitted via mobile

    no tea making facility in the room

    location and quality

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    I didn t like that the swimming pool wasn t available during our stay and on booking there was no info about it. Not only that, but the hotel organized an entry for the swimming pool in another hotel ... that was on the other side of the city !!!! I think it is a shame that we have to pay the full price and then we cannot use the main attraction of the hotel.

    I liked the stunning view, the amazing position and the kind staff :) ! The Food in the restaurant was awesome !!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Beautiful location
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    The view from the room was spectacular

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    ok for some
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Bed (my back hurts after a few nights) Breakfast Bathroom Carpet everywhere

    Location Balcony with a wonderful view

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Generally very good
    • Business trip
    • Solo traveller
    • Standard Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The carpets throughout look a bit worn

    The view Central location Swimming pool

    Stayed in April 2024

  • Reviewed: 26 March 2024

    9.0
    Very peaceful lovely place!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    We love everything about the hotel and our stay.

    We had a lovely breakfast! Lovely location!

    Stayed in February 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom had a mildew smell And needs updating

    Location

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Lake View
    • Stayed 3 nights
    • Submitted via mobile

    The bedroom/bathroom is due for some refurbishment. Balcony screen hanging off Although rest of hotel was good we don’t feel this reflected 4* in the rooms

    Views over lake Excellent swimming pool Staff helpfulness Breakfast

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Very good
    • Solo traveller
    • Deluxe Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Very near to the train rails

    The very nice and professional staff

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    A charming stay in Montreux with incredible views.
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Lake View
    • Stayed 2 nights

    The rooms although big and grand, were very very basic. No robes etc. Mini fridge was not stocked and did not work. Although it felt and looked a bit dated it was charming. Breakfast spread was just ok. Also plastic furniture on the balcony could be updated.

    The views were amazing. All of the rooms would have incredible views over the lake. The rooms were very spacious and the balconies were lovely. The breakfast was in a gorgeous breakfast room again with great views. The lobby was beautiful. Right in front of the hotel, along the water, there is a long walking path that is wonderful to take to Cheateau Chillon or into the main part of the town. Staff were also helpful in providing tips on how to use the public transit to the train station etc.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Lake View
    • Stayed 4 nights

    view

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite - Lake Side
    • Stayed 1 night
    • Submitted via mobile

    The carpet

    The charm of the hotel (paintings,decoration...)

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    The hotel location was convenient, view exceptional, breakfast great, but the rooms could be better.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Lake View
    • Stayed 1 night

    The rooms were a bit shabby and the decor was a little old. The hotel is generally in need of an upgrade or renovation.

    The rooms had a fantastic view of the lake! Breakfast was great! Location was good; close to the train station and bus lines.

    Stayed in December 2023

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Lake View
    • Stayed 1 night
    • Submitted via mobile

    Taps in bathroom sink had been polished down to brass but bathroom had just been painted and new fittings in bath and shower- why leave old taps it's what you first see!

    Location, room with balcony overlooking lake, promenade along lake just outside hotel, dinner very well prepared with great glavours

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Stunning view.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Carpet.

    Lovely location and views. Short walk from the centre.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    9.0
    Very beautiful hotel!
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Very nice hotel! Beautiful and classic! Great view on the lake!

    Stayed in January 2024

  • Reviewed: 25 January 2024

    9.0
    A wonderful hotel with a splendid balcony view of lake Geneva.
    • Leisure trip
    • Family with young children
    • Junior Suite - Lake Side
    • Stayed 1 night

    Parking is a sort of nightmare. We went during the Montreux Christmas market. Though I wrote to them weeks in advance asking for a parking reservation, their response should have been more realistic. The afternoon of our arrival we could not get anything and I canceled our dinner reservation and we just drove home to Geneva. They contacted me the following day, in full knowledge of the access situation and offered us a room later in the week. I appreciated this and we took them up on the offer, as our first booking was just lost money. When we came at the second date, we were extremely pleased with the hotel, and the wonderful staff.

    We had a balcony with a panoramic, gorgeous view of the lake. We had a two bedroom room and the arrangement was a good one, with no noise between rooms. There was access to the lake promenade. The restaurant was very good.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Beautiful view of the lake and helpful friendly staff
    • Leisure trip
    • Family with young children
    • Junior Suite - Lake Side
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t really have any dislikes

    Lovely big room and comfortable beds

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    We had a nice stay
    • Leisure trip
    • Family with young children
    • Junior Suite - Lake Side
    • Stayed 1 night
    • Submitted via mobile

    No parking and bizarre from lobby

    Beautiful property over looking the lake

    Stayed in January 2024

Showing 1 – 25

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