There was no lift and very narrow stairs to go up. Nobody was there to guide how to check inn since we booked late at night and reached after 8 pm. Very dim light in the room

Near to main attractions very convenient location for roaming in the city and to reach chair lifts and train station

Stayed in May 2024

Nothing

Convenient and good breakfast

Stayed in May 2024

Staff availability

Location

Stayed in April 2024

There was a bar near the location and it is quite noisy at night. The location is under renovation and the lobby is a bit crowded. The bathroom is very small and uncomfortable

Good location with great view and tasty breakfast

Stayed in May 2024

No lift

Good

Stayed in May 2024

Tight space stairs if you have a heavy luggage .staff don't speak english.

Location is excellent

Stayed in April 2024

The (most) famous bar in town is just across from the hotel, so ear plugs can be handy if you want to sleep with the window open to get fresh air. A bit more detail from the hotel about the self check-in procedure would be helpful (we did have to wander around a bit).

Excellent price/quality ratio for our 1 night stay. Communication from hotel was good. Our room had a lovely balcony overlooking Bahnhofstr. Breakfast was nice.

Stayed in April 2024

Too dark in the bedroom, narrow hallway

The locationn

Stayed in April 2024

The room and the Bathroom were so small that we could not move, waking up you had the wall in front of your nose. The steps were horrible to claim with a suitcase. This Hotel is good for young Skiers.

Breakfast was good

Stayed in April 2024

Right location, helpfull staff, good breakfast.

Stayed in March 2024

Strange Check-in (list with names and keys on the wall, notice about such procedure in advance would be helpful); On breakfast was not allowed to sit at the table I wanted despite empty restaurant; While I was on breakfast bed linen and towels were taken away although I have not checked out yet; Good audibility; Due to location club music till 3 a.m.; Was difficult to take a shower (3rd floor): water was either too cold or too hot No information about time of the breakfast

Location (near the center and railway station); Cosy room; Kettle, tea in the room

Stayed in March 2024

Very noisy at night since it’s opposite a club (we have purposely requested a quiet room when we booked and the request has been acknowledged, but the result isn’t so)

Close to the train station and various tourist spots Basic breakfast available Property is clean

Stayed in February 2024

It is a budget hotel. we came during peak season, so hotel prices are quite expensive. No elevator (quite difficult for senior citizens) and breakfast is not a buffet style.

The location of the hotel is very strategic, close to the Zermatt train station (just a 7-minute walk to the hotel). The hotel is also close to the Viewpoint Matterhorn (just a 2-minute walk).

Stayed in February 2024

Room was quite small and there was a lot of external noise late at night.

Staff were really helpful, good breakfast, very reasonable for Zermatt.

Stayed in February 2024

No reception or staff on site, I knew this when booking, but didnt expect to arrive to FULL NAMES on a page at the front door WITH ROOM NUMBERS?! Then keys are hanging on the wall beside the list! This is absolutely crazy! A booking reference should be used instead of guest full names!! I was worried someone could be in my room when I opened the door. I could hear every movement of the people in the rooms beside me - the floor boards in my room moved when they walked, I woke up thinking someone was in my room, but it was my neighbour going to the toilet! Very disturbed sleep. Bar noise from the main street until early morning, but this is to be expected on a Saturday night.

I came for one night to ski for the weekend, and this hotel was a great find in such an exclusive resort! Fantastic location, lucky to have a top floor room with a balcony and view, breakfast was standard, single room small but adequate for a solo traveler. It is great value if you want a basic stay in a beautiful place. Sitting on the balcony with a view and being able to watch people in the street was fabulous. Restaurant on the 1st floor was busy and convenient. Clean despite the renovation works. Room was a comfortable temperature despite it being -10°C outside.

Stayed in February 2024

.

Cheap for Zermatt.

Stayed in February 2024

the pillows were so flat, but ok for a 1 night stay. hotel entrance is a bit tricky as you will need to go through a narrow entrance then turn right to find the main door. the hotel has no lift which made it hard for us with kids and luggage.

breakfast was ok, a selection of cold cuts, cheese & croissants. the room was ok, however, we were on 3rd floor with no lifts which made the it challenging with luggage. hotel location is in the middle of the main road. the view form the balcony was really good.

Stayed in January 2024

Older hotel under renovation. Location is on the main strip. Party people were loud until 3am...no fault of the hotel.

Stayed in January 2024

no

comfy room with good breakfast.

Stayed in November 2023

Rooms very small, hard to move around in it with luggage. The bathroom was recently retiled/ renovated which was nice, but the shower is the smallest I have seen. Some of the towels were stained. The pillows were very lumpy and need replacing. It's not a room you would want to spend any time in.

If you are coming to Zermatt on a budget, this is probably your place. We chose based on price and location and it had both of those. The location right in town is excellent. Walkable to everywhere. It was still really expensive for what it was, but that's because it is in Zermatt. The included breakfast was pretty good. The staff were very friendly and always smiling. The room was mostly clean. Our room was on the side of the hotel and was mostly pretty quiet. It is extremely basic, but is the most affordable option in a great location in town.

Stayed in January 2024

Old hotel, need some refurbishing

Location is great

Stayed in December 2023

There was no hairdryer. During one of the mornings at 8.40am the housekeeping staff suddenly entered my room and quickly left when she saw me still in bed. I read reviews of how someone will enter during the morning of check-out but that day wasn’t even my check out day.

Place was clean and bed was comfortable

Stayed in December 2023

The wifi, the pillows, the appearence of the commom areas. there isn’t elevator and our room was in the third floor.

The location is excellent!

Stayed in December 2023

Perhaps there is no fridge and microwave to warm the food.

The location was fantastic. Also the room was pretty cozy with essential stuff. Cleanliness was well maintained for the bed as well as the toilet.

Stayed in December 2023