Schönbeinstrasse 1, 4056 Basel, Switzerland
#3 of 65 hotels in Basel
Guests' ChoiceBased on 858 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.2
Staff
9.7
Value for money
8.8
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Karin
NetherlandsThe traffic was a bit noisy.
Breakfast very good and also the beds. Our roum was spacious.
Stayed in April 2024
Reviewed: 27 April 2024
Elizabeth
New ZealandJust being picky, a restaurant onsite will be great😂👍
Easy check in and out. Staff very helpful and friendly efficient. Location is great.Room spacious and well heated during the cold weather we had during our stay.
Stayed in April 2024
Reviewed: 26 April 2024
Fabiano
GermanyThe car load/unload zone outside is quite small with only three parking spaces.
Friendly staff, very good position, excellent room.
Stayed in April 2024
Reviewed: 26 April 2024
Moore
United StatesVery clean and staff very helpful with directions and local sites.
Stayed in April 2024
Reviewed: 26 April 2024
Wawrowicz
United Statesnoyhing
Everything
Stayed in April 2024
Reviewed: 26 April 2024
Cheryl
AustraliaVery close to the tram and bus stop for ease of travel. Walk into the old city. The amenities in the room were excellent. Great bed and shower.
Stayed in April 2024
Reviewed: 25 April 2024
Kim
MalaysiaSpacious and clean room, very helpful and friendly staff. Good breakfast. Near to Botanic Garden, Spalentor Gate, and Bus stop, less than a minute walk. Basel City Pass provided is a bonus. The small yellow toy duck gift is a surprise :) Very convenient to hotel via Bus 30 from Basel Bahnhof, this bus platform is just in front of Bahnhof. Same platform to take Bus 50 to Airport.
Stayed in April 2024
Reviewed: 23 April 2024
Wai
Hong KongNone
Bright, spacious and more than adequately equipped room. Helpful staff. Good buffet breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Peter
HungaryEverything. Especially the extras: great coffee in the room, postcard, sweets etc. comfortable
Stayed in April 2024
Reviewed: 21 April 2024
Bridget
United KingdomVery friendly and helpful staff Free use of bicycles
Stayed in April 2024
Reviewed: 21 April 2024
Susan
United KingdomBackground traffic noise early in the morning.
Very friendly and helpful staff.
Stayed in April 2024
Reviewed: 17 April 2024
Ertuoner
TurkeyNot really a big problem but we had a rental car and the hotel's parking garage was under a residential building 5 minutes away on foot.
Location was great. Not far from the center but away from the noise of the city. Very clean hotel, very friendly staff. We were very glad that we chose to stay in this hotel.
Stayed in April 2024
Reviewed: 16 April 2024
Kristine
Netherlandsa very spacious room and delicious breakfast. Staffs are very nice and helpful.
Stayed in April 2024
Reviewed: 14 April 2024
Millie
United StatesNothing
Location was perfect easy walkable town. Close to good restaurants and sights.
Stayed in April 2024
Reviewed: 14 April 2024
Orla
IrelandRoom decor was dated
Great location. Amazing friendly and helpful staff. Loved the little touches- coffee machine, fruit, water , seeets!
Stayed in February 2024
Reviewed: 14 April 2024
Eyüp
TurkeyIt was clean and the staff was polite and helpful. It was also located in historical area of the city.
Stayed in April 2024
Reviewed: 13 April 2024
Constance
United Stateskeys for doors....needs an upgrade. seems dangerous in light of a fire
most everything
Stayed in April 2024
Reviewed: 11 April 2024
Gilat
SwitzerlandGood location, very nice staff, delicious breakfast, huge room!
Stayed in January 2024
Reviewed: 10 April 2024
Andrii
GermanyMinor stuff: air-conditioner misbehaved a bit, light damp smell in the bathroom, and at the patio smell of natural fertilizers :)
Pretty memorable hotel in historic area of city center (downtown), at premises bar/restaurant open till late evening. Perfect location, good breakfast
Stayed in March 2024
Reviewed: 9 April 2024
ניר
IsraelBeautiful small hotel, a very comfortable and shining clean room, very friendly staff, very good location
Stayed in April 2024
Reviewed: 7 April 2024
Fiorella
ItalyThe hotel is located next to an intersection, so there is some traffic noise. They do provide earplugs though. Also, my room was on the 4th floor and breakfast is on the 5th, so it gets noisy in the morning. They rent DVDs for free, but my DVD reader didn’t work. Finally, I asked for gluten free bread at breakfast and I was told I had to wait ten minutes, which is already bad. After 20 minutes of not getting any bread I left because I needed to check out. That’s not cool. In general, breakfast options were quite limited for a 4-star hotel. There was lactose free milk but no gluten free bread/substitutes immediately available which is standard in 4-star hotels.
The room was super big and well furnished. Big bed, two big windows, nice bathroom. Fruit and little treats were waiting in the room. It’s located just outside the city center but it’s all within super easy reach—you can walk to any area.
Stayed in April 2024
Reviewed: 1 April 2024
Victoria
United KingdomOur booking included breakfast but on arrival we were told we hadn’t paid for breakfast which was odd!
Location, good sized room, good breakfast, bike hire, comfortable accommodation and welcoming staff .
Stayed in March 2024
Reviewed: 31 March 2024
Catherine
Canadafriendly staff and very immaculate room
Stayed in March 2024
Reviewed: 30 March 2024
Julia
United KingdomNothing
So clean and comfortable with lovely staff.
Stayed in March 2024
Oberstaufen, Germany
Aqaba, Jordan
Fort Pierce, USA
Les Lecques, France
Panaji, India
Vieste, Italy
Dispur, India
Rimini, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content