The room was very good: the air-conditioning worked really well and was super quiet, the bathroom was really clean and really modern, the bed was really comfy and, despite being on a main road, the room was really quiet and there was no street noise (although I did stay on the fifth floor so that might have helped). The breakfast was decent (though the bread rolls were baked for too long), but it did the job. Overall, I was very pleased. The staff was also very friendly: while I had some issues with the WiFi, they were patient and helpful until it was sorted (cannot say that about every other hotel in Basel, and I have tried a few).

Stayed in May 2024

- rooms are really small for two persons - some rooms doesn't have door to shower

- good breakfast - they got parking but cost 19CHF

Stayed in May 2024

The location wasn't great for a tourist, and while the free trams (due to Basel card) made getting round easier, sometimes by the time you waited, you may as well have walked

Clean, comfortable, quiet room with a great shower and decent breakfast.

Stayed in May 2024

location though suiting my purpuse (close walk to Jacobshalle) would not pick the location if visiting for the purpose of sightseeing

cleanliness, friendliness. location not very exciting but suiting my purpose, one night entertainment, good breakfast choice

Stayed in May 2024

Perfect location for an event at the St. Jakobshalle. Friendly staff, nice rooms and good breakfast.

Stayed in May 2024

No toiletries. Breakfast is so so, not so tasty, but juices are good. Real small closet, only for jackets.

Good location to the St. Jakob Halle. Girls working at the front desk are polite. Rooms are clean. Only hotel I could find that had breakfast included in the price. Good organization. Modern decor. Carpets in the rooms and halls. Loved that, really classy.

Stayed in May 2024

Noise from road..ok if you can sleep through anything Showers don't drain properly so can't have long ones

Plenty for breakfast Friendly staff Super clean Location from SBB Station

Stayed in May 2024

No coffee maker in room

Design

Stayed in May 2024

Sofa bed was not very comfortable. Breakfast ended 1 hour earlier than what we were informed at check-in. Bit disappointed.

We checked in bit late but hotel staff at the desk was very helpful and calm. Room was good.

Stayed in May 2024

Need to take tram from Basel main train station, just 2 stops to hotel and a short walk to hotel from Tram stop. However, once in the hotel, not much to do, no convenient stores or market to grab food etc nearby.

Excellent, very helpful and very kind front desk staff. Coffee in the lobby is really amazing (not only it’s complimentary, the coffee has great crema, European taste and available all day). Room and bathroom is good and modern. Buffet breakfast offers a variety of options, served clean and dining hall is spacious and bright. Tram easily brings you to old town to explore.

Stayed in May 2024

It is unusual not to be able to open the windows for fresh air and the pillows were too soft for my personal taste.

Decoration and lovely staff! Plus coffee/tea…kids corner at breakfast was a lovely touch.

Stayed in May 2024

The shower is open walk in which means once you take a shower there's water everywhere. Not ideal especially with children.

Clean family room with a nice breakfast.

Stayed in May 2024

Dark room and fixed window that wouldn't open. In two people in the room very uncomfortable sleep.

Lobby bar, possibility of free coffee. Close to the city center.

Stayed in April 2024

I thought it was closer to the train station

Everything was great

Stayed in April 2024

The room was very warm and the ventilation system somehow didn't allow to set anything lower than 22 degrees, maybe I missed the function, the window could not be opened. At breakfast there was only white bread left, no rolls or dark bread and it was just 9:30.

Good location close to the train station, friendly staff, modern and clean rooms.

Stayed in April 2024

Hotel was very Good.. friendly staff very good breakfast. Good value for money

Stayed in April 2024

Croissants too small :-)

staff was great

Stayed in April 2024

the room was very dusty, the room cleaning was not done properly

Thanks for the delicious breakfast , At the same time, tea, coffee and delicious croissants are very enjoyable.

Stayed in April 2024

The breakfast room should be better organised, the trays, cutlery and plates lack quality , especially tables and need to be better cleaned, staff did not get up to speed doing so with a close to full house. Quality of the buffet was a 3* due to those observations.

The room was very modern, stylish and sound proof insulated , nice bath room and shower cubicle. Friendly reception team, free coffee and tea available in the lobby, luggage deposit, a 10 minute foot walk to the main train station. There is a nice bar in the lobby section . Breakfast was ample, but the breakfast room rather noisy and not as clean and welcoming as expected for an in-style place

Stayed in March 2024

The room must have a window so that fresh air can come in and secondly you must be able to make the room temperature higher or lower.

The location was good and the breakfast was super good 🥰🥰

Stayed in April 2024

Was expecting a kettle at room with some tea bags, hope they consider this suggestion. Location is bit far from the main train station, but there is a tram stop in 5 minutes walking distance.

Breakfast was good and the staff were really friendly and helpful.

Stayed in March 2024

Room was very comfortable, silent and clean. Breakfast was included and very good.

Stayed in March 2024

The room was a bit too hot with no external window and no obvious way of reducing the temperature but otherwise everything very good,

Comfortable and clean room. Good location. Excellent breakfast with a huge variety of good food to choose from. Helpful staff with complementary hot drinks in foyer.

Stayed in February 2024

nothing

Everything was good

Stayed in December 2023