More attention could be paid to keeping the hot food a little warmer at breakfast. Other then that, there was a fantastic continental breakfast.

Fantastic stay overall. Accessible storage room for luggage etc., pre check-in & post check-out whilst skiing. Leisure facilities a big bonus. Room 203 was exceptional, almost like a small suite.

Stayed in January 2024

Very central location.

Friendly and helpful staff.

Stayed in July 2023

Good choice of breakfast. Central location in the town

Stayed in March 2023

The lack of interest in keeping the guests happy was disappointing. The hotel and its management are either understaffed for the extra touch or simply not interested in offering an extra service.

We were only given essential information about our stay. No additional help or information about the resort or even the facilties in the Hotel were given. The reception was good for checking in and checking out, useless for everthing else. There was no bar. The Lobby could have been a nice place to relax in, if it were open. All was behind closed curtains. A real shame.

Stayed in February 2023

Breakfast started at 8am only which was a bit of a push as we had to rush to be ready on time for ski school. You can let them know if you wish breakfast from 7am but have to go to another restaurant/hotel for this which isn't ideal. Also, a minus was one of the receptionists which was impatient and not always helpful at times (to us and also other guests) and not the most welcoming 'face of house'.

Our room was spacious and very clean with a nice big balcony. Breakfast was nice and everything we wished for was there. The swimming area (pool and whirlpool) were great for the kids and us, as well as the sauna. Parking was very easy with direct access to the hotel from the underground parking.

Stayed in February 2023

Not really a big issue, but some drawbacks that could be great to change: - Reception is closed between 12:00PM-14:00PM - Mandatory reservation of the restaurant at breakfast for the evening, even for the guests; we arrived during the day, so asking politely once worked - We talked german the best we could (we aren't swiss german native), please, a bit of english from the staff could help - Dust in the room; for a week stay, having the floor cleaned would be nice

Helpful staff Location (town center, close enough to ski lifts) and functionnality of the hotel (swimming pool, sauna and jaccuzzi were ok) were both great Family friendly

Stayed in February 2023

you can tell that stuff hasn’t found their groove yet. maybe needs a bit more attention to details and leadership as „one voice“ not the personal atmosphere as it used to be. Some info was not known to staff so didn’t look super professional. Budget rooms would be nice to maybe have a little bit extra storage (coat holder or shoe rack) but overall we had a nice stay.

location is good. pool and whirlpool a big plus

Stayed in January 2023

Excellent breakfast and a great view from the restaurant.

Stayed in August 2022

good facilities, location, amazing kids club

Stayed in June 2022

it is an old-fashioned hotel with basic rooms...

the hotel is situated in the center of Lenk.

Stayed in June 2022

The Swimming pool was ridiculously small and cold, in general the whole spa areas was very tiny and crowded.

The room was comfortable and big enough. On the minus side a fridge in the room was missing which is usually a must for such hotel. Location of the hotel is very central, allowing quick access to all ski resorts nearby.

Stayed in February 2022

Ski room is accessible from the public garage and the door to the hotel / ski room from the garage was never locked during out trip (it was meant to be locked but something was always there holding the door open). This means that anyone can come inside and take anything they want, especially since the parking garage is a shared public one often busy with people shopping at the grocery shop.

Very nice hotel, friendly staff, kids friendly, big comfy lounge area and the hotel also has a food truck outside that sells burgers and others fast / comfort food. Swimming pool was a big plus for us.

Stayed in February 2022

The showerhead was terrible (full of calcium) hurting the skin when showering.

Relaxed, children friendly.

Stayed in February 2022

none

The room was perfect for 3 persons (if they can put an extra bed instead of just put a mettress on the floor It will be more convenient for the one who sleep on), Coop just next door, also car parking, which is very convenient. Indoor swimming pool and jacuzzi made our day. The ski station nearby. We’re happy to stay here and we will be back again.

Stayed in February 2022

It’s more functional than charming.

Perfect location right in the center of the village. Great indoor parking. Hotel is very functional. Breakfast was very good and the staff always friendly. The pool is nice after skiing and we liked the play area for the kids.

Stayed in February 2022

staff very friendly

Stayed in January 2022

Used coffee capsules from the previous guests were in the coffee machine, but no coffee capsules compatible with the Nespresso professional coffee machine available for us to use. The cleaning of the room not done one day.

The room was very spacious and clean. The staff from the restaurant extremely nice and the food very good.

Stayed in August 2021

Not sufficient room to put the bathrobes/towels in the swimming area.

Excellent location. Nice breakfast. Small pool and play area for kids.

Stayed in July 2021

Perfect place to stay, great breakfast. People get sited and keep privacy and distance also in respect to Corona

Stayed in July 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in February 2022