Great location and great view direct on the lake Rooms are new and very nicely decorated Staff is very helpful (call them before arrival so they guide you to the hotel, its hard to drive there with GPS)

Stayed in April 2024

it was so nice

great host

Stayed in April 2023

very new and stylish. cozy , super clean. situated in the old town on the lake, very beautiful

Stayed in January 2023

just beautiful quaint clean new great smell comfortable bed, great food. loved it

Stayed in November 2022

A truly delightful experience in a magical location, the hotel has been painstakingly restored in exquisite detail and is an absolute triumph. The owner couldn’t be more helpful, nothing was too much trouble and his Italian heritage reflected in his very personable service. A genuinely pleasurable experience that I very much look forward to repeating, bravo! ❤️

Stayed in November 2022

It took me a little while to figure out how the lighters worked - that’s all!

Great location in the old town, beautiful historic building

Stayed in October 2022

No reception on call no room service available on the spot generally absent personnel

Very well designed

Stayed in March 2024

I was travelling alone. When I arrived reception was unmanned, I went to the terrace and found someone to assist me. She was not welcoming at all. After giving me my room key she said to follow her. No offer to help with my suitcase. I was taken to the room at the top of a flight of stairs. The room was spacious and new but in the attic with many strange angles requiring me to duck my head around the bed, in the kitchen etc. The light switches did not and the TV didn’t work in the evening. I reported it the following morning and it was looked at. They acknowledged that it wasn’t a great room. They offered to fix it but I was heading out. The lighting stopped working in the bathroom, I asked about that and it was promptly fixed. There are no power points near the bed for phone charging. I needed to request an iron and ironing board. They don’t cost much, equip rooms with them. The bathroom had no bench space and the power point is hidden. There was no light near the full length mirror in the bedroom. Not that you can stand up straight there anyway because of the sloping roof.  Thank goodness my husband wasn’t travelling with me he would have found the sloping ceiling annoying to manoeuvre with his height. I was told upon check in that I needed to decide if I was having breakfast the following day right then. I wasn’t sure and said yes. The following I was given the most uncomfortable table in the middle of an empty restaurant. I asked to move and was able to. The breakfast was sub par and not worth the 20+ of breakfast items I didn’t really want and with no selection.  There was a plate of cheese and ham. A breadbasket and a croissant. A pot of yogurt and chocolate granola. There was also a fruit platter. The strawberries were mouldy and I left them on the plate. I asked for an alternate museli and was given raw oats. I was told I could select eggs. I assumed 2. I asked for poached and not runny.

The location. Zug is spectacular. Gym is simple but well equiped.

Stayed in October 2023

Inaccurate listing and messy booking process. I had specifically booked a room for a child and with a kitchenette. Neither the child bed nor the kitchen was set up properly on arrival. The receptionist on duty apologised and said they made a mistake, and that I had in fact booked both. My booking.com confirm clearly shows a kitchenette included and makes no mention of any kitchen surcharge. However upon exit the owner tried to hit me with a surcharge for the child and another for the kitchen. After explaining that both of these were supposed to have been included in the package I booked on booking.com, they removed the child surcharge but not the kitchen surcharge. They have billed me an extra 45chf per night for the kitchenette to my card although I didn’t agree to it. I am now disputing that with booking.com, as I believe I have already paid this charge within my headline room rate on the booking.com package I chose. The hotel is new and they have clearly made some early mistakes when using the platform, but I as the customer am paying for them! They could easily have waived this and apologised for their own ineptitude when listing their place on booking.com but they chose not to go down that route. I don’t appreciate this kind of customer service when booking tiny 1 bedroom hotels for nearly 500eur a night. The kitchenette in question in any case was very limited and not comparable to a full kitchen.

Good location, very new and modern finish despite how old the building is.

Stayed in October 2022

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Stayed in March 2024

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Stayed in January 2024

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Stayed in December 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in June 2023

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Stayed in June 2023

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Stayed in April 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in January 2023

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Stayed in December 2022

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Stayed in November 2022

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Stayed in November 2022

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Stayed in November 2022