Vispastrasse 52, 3920 Zermatt, Switzerland
#101 of 458 hotels in Zermatt
Guests' ChoiceBased on 221 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.2
Facilities
9.3
Staff
9.3
Value for money
8.6
Free WiFi
9.2
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End of dialog contentReviewed: 7 June 2024
Gladys
United StatesGuests should b able to use all spa facilities on the property n not restricted by buildings
Remodeled w great room n spa facilities
Stayed in June 2024
Reviewed: 5 June 2024
Eden
SwitzerlandResort La Ginabelle has great facilities - we loved the jacuzzi, “chill out” rooms and pool. The breakfast here is one of the best in all of Switzerland - amazing and delicious selection of food (and an omelet station!) The staff are also very friendly and attentive.
Stayed in June 2024
Reviewed: 3 June 2024
Kok
SingaporeStaff reception was excellent, in contrast to the average facilities.
Stayed in May 2024
Reviewed: 2 June 2024
Lettitia
United KingdomNothing.
The staff, the food, the room all exceptional and a 10 min walk from the train station.
Stayed in May 2024
Reviewed: 1 June 2024
Connie
Hong KongWe don’t have anything unlike the hotel. The only comment is although there are kitchen facilities however this is not available to use . We are not able to cook
Hotel is fantastic. Facilities are all excellent especially the swimming pool and jacuzzi. Staff are nice and friendly. High standards and good service.
Stayed in May 2024
Reviewed: 28 May 2024
Perez
United StatesNothing really
Service, property, breakfast, pool
Stayed in May 2024
Reviewed: 28 May 2024
Matthew
United KingdomOnly comment I could make would be that guests might be better informed about what parts of the spa area are included in their stay-only discovered some ‘hidden’ parts on leaving!
What is there not to like!
Stayed in May 2024
Reviewed: 27 May 2024
You
AustraliaNth
Everything. Location was close to station. There are few spa I could use. It was perfect after hiking then straight to spa... what a wonderful way to finish the day. And view from room was spectacular. Clear Matterhorn view from room is speechless.. Then breakfast was so good!! All Staff were friendly and nice.. I will definitely come back.
Stayed in May 2024
Reviewed: 27 May 2024
Pimchanok
GermanyNothing to complain
Great place to stay in Zermatt! The room and bathroom is spotless clean!!! So impressed! The heated pool is also great. The room with balcony view of Matterhorn is awesome. Very short walk from the train station and barely any elevation. Breakfast is delicious and has various options.
Stayed in May 2024
Reviewed: 24 May 2024
Varelle
AustraliaUnfortunately we had building activities taking place when we were there so our balcony which had a view of the Matterhorn was not fully usable. Even with the doots closed the noise was still significant. This was just unfortunate and no fault of the hotel.
Everything was excellent especially the omelettes. As good as we have ever stayed at.
Stayed in May 2024
Reviewed: 22 May 2024
Kimberley
United KingdomBuffet Breakfast had a wide range of things including a guy who would cook you eggs on the spot. The spa facilities were excellent and not too busy, nice that they have adult spaces as well as family spaces.
Stayed in May 2024
Reviewed: 20 May 2024
Julie
AustraliaClose to town. Shuttle bus to and from station. Staff friendly and helpful. Spacious room and clean. Great breakfast. Lovely pool.
Stayed in May 2024
Reviewed: 14 April 2024
Astrid
SwitzerlandPlastic cover under mattresses, limited view, small rooms
Great bar, nice breakfast, lovely wellness
Stayed in April 2024
Reviewed: 31 March 2024
Gyuwan
United KingdomPersonally I would prefer to have a little bit more guidance to spa area, however regardless of that, facility is absolutely well maintained and cleaned.
Very friendly staff and atmosphere. It is very much suitable for solo traveller. Enjoyed quality food and the brilliant live music at cozy bar after the long walk.
Stayed in March 2024
Reviewed: 24 March 2024
Mickael
SwitzerlandStaff pushing us to leave the room at 10:59 with the housekeeping coming 3 times to ask to leave the room.
Very nice location and good level of service at the check-in. The breakfast is really good and the spa is amazing
Stayed in March 2024
Reviewed: 18 March 2024
Felicity
United StatesThe room got very warm at night. Even setting the max temperature on thermostat to 21 degrees C, the temperature would climb to 23 or 24 degrees at night which made it very hard to get a good nights rest.
The location is perfect, close by the main train station and a quick walk or bus ride to a number of ski lifts. The breakfast was delicious. The sauna and pools were nice to relax in after a long day of skiing. Staff were very friendly and professional.
Stayed in March 2024
Reviewed: 3 March 2024
Michaela
SwitzerlandAll was perfect
Great location, facilities, sauna and the pool and great kids club.
Stayed in February 2024
Reviewed: 2 March 2024
Vlad
SwitzerlandExcellent experience, stayed one night. Close to the train station, transfer from the train station organized smoothly, nice food at the restaurant and friendly service (reception, restaurant). Great breakfast.
Stayed in March 2024
Reviewed: 12 February 2024
Roshana
New ZealandThicker pillows is my only suggestion.
We were so impressed with Resort La Ginabelle!! We went for a ski holiday and couldn’t recommend this place more. The location is perfect, close to town and the ski lifts. The facilities are excellent, the resort has everything you need: great views, lovely spa areas, great restaurants, wonderful piano bar with excellent music and the staff were always so warm and accommodating. We were blown away!
Stayed in February 2024
Reviewed: 12 February 2024
Luke
IrelandThe elevators were a bit temperamental
The pool
Stayed in February 2024
Reviewed: 9 February 2024
Stefaan
BelgiumNothing to mention
The personal touch, the location, the wellness facilities and the excellent breakfast
Stayed in February 2024
Reviewed: 9 February 2024
Dominic
United KingdomEverything from the breakfast through to dinner, the food was exquisite. Some of the best food me and my partner had whilst staying in Zermatt. But I really have to mention the service at Ginabelle. The staff were friendly and genuinely would do anything to make you feel like royalty. Top class team. A stellar example about how to treat guests and make them feel a million dollars.
Stayed in February 2024
Reviewed: 1 February 2024
Gabriella
SwitzerlandEverything was fine about the hotel, however there were problems with the booking made on the website of the "Booiking.com", which should be better to write directly by e-mail (of course if it's possible) and don't post it on a public platform.
The room and the bathroom was very clean and the restaurant service (both breakfast and dinner) was excellent. The staff was helpful and kind, and we liked that the owner of the Hotel paid attetion to every table in the restaurant and kindly inquired about the satisfaction of the guests.
Stayed in January 2024
Reviewed: 29 January 2024
Jeff
AustraliaBreakfast was superb every day. Hotel well located in Zermatt - close to lifts and to restaurants. Pool and spa facilities were also very good.
Stayed in January 2024
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