Guests should b able to use all spa facilities on the property n not restricted by buildings

Remodeled w great room n spa facilities

Stayed in June 2024

Resort La Ginabelle has great facilities - we loved the jacuzzi, “chill out” rooms and pool. The breakfast here is one of the best in all of Switzerland - amazing and delicious selection of food (and an omelet station!) The staff are also very friendly and attentive.

Stayed in June 2024

Staff reception was excellent, in contrast to the average facilities.

Stayed in May 2024

Nothing.

The staff, the food, the room all exceptional and a 10 min walk from the train station.

Stayed in May 2024

Nothing really

Service, property, breakfast, pool

Stayed in May 2024

Only comment I could make would be that guests might be better informed about what parts of the spa area are included in their stay-only discovered some ‘hidden’ parts on leaving!

What is there not to like!

Stayed in May 2024

Nth

Everything. Location was close to station. There are few spa I could use. It was perfect after hiking then straight to spa... what a wonderful way to finish the day. And view from room was spectacular. Clear Matterhorn view from room is speechless.. Then breakfast was so good!! All Staff were friendly and nice.. I will definitely come back.

Stayed in May 2024

Nothing to complain

Great place to stay in Zermatt! The room and bathroom is spotless clean!!! So impressed! The heated pool is also great. The room with balcony view of Matterhorn is awesome. Very short walk from the train station and barely any elevation. Breakfast is delicious and has various options.

Stayed in May 2024

Unfortunately we had building activities taking place when we were there so our balcony which had a view of the Matterhorn was not fully usable. Even with the doots closed the noise was still significant. This was just unfortunate and no fault of the hotel.

Everything was excellent especially the omelettes. As good as we have ever stayed at.

Stayed in May 2024

Buffet Breakfast had a wide range of things including a guy who would cook you eggs on the spot. The spa facilities were excellent and not too busy, nice that they have adult spaces as well as family spaces.

Stayed in May 2024

Close to town. Shuttle bus to and from station. Staff friendly and helpful. Spacious room and clean. Great breakfast. Lovely pool.

Stayed in May 2024

Plastic cover under mattresses, limited view, small rooms

Great bar, nice breakfast, lovely wellness

Stayed in April 2024

Personally I would prefer to have a little bit more guidance to spa area, however regardless of that, facility is absolutely well maintained and cleaned.

Very friendly staff and atmosphere. It is very much suitable for solo traveller. Enjoyed quality food and the brilliant live music at cozy bar after the long walk.

Stayed in March 2024

Staff pushing us to leave the room at 10:59 with the housekeeping coming 3 times to ask to leave the room.

Very nice location and good level of service at the check-in. The breakfast is really good and the spa is amazing

Stayed in March 2024

The room got very warm at night. Even setting the max temperature on thermostat to 21 degrees C, the temperature would climb to 23 or 24 degrees at night which made it very hard to get a good nights rest.

The location is perfect, close by the main train station and a quick walk or bus ride to a number of ski lifts. The breakfast was delicious. The sauna and pools were nice to relax in after a long day of skiing. Staff were very friendly and professional.

Stayed in March 2024

All was perfect

Great location, facilities, sauna and the pool and great kids club.

Stayed in February 2024

Excellent experience, stayed one night. Close to the train station, transfer from the train station organized smoothly, nice food at the restaurant and friendly service (reception, restaurant). Great breakfast.

Stayed in March 2024

Thicker pillows is my only suggestion.

We were so impressed with Resort La Ginabelle!! We went for a ski holiday and couldn’t recommend this place more. The location is perfect, close to town and the ski lifts. The facilities are excellent, the resort has everything you need: great views, lovely spa areas, great restaurants, wonderful piano bar with excellent music and the staff were always so warm and accommodating. We were blown away!

Stayed in February 2024

The elevators were a bit temperamental

The pool

Stayed in February 2024

Nothing to mention

The personal touch, the location, the wellness facilities and the excellent breakfast

Stayed in February 2024

Everything from the breakfast through to dinner, the food was exquisite. Some of the best food me and my partner had whilst staying in Zermatt. But I really have to mention the service at Ginabelle. The staff were friendly and genuinely would do anything to make you feel like royalty. Top class team. A stellar example about how to treat guests and make them feel a million dollars.

Stayed in February 2024

Everything was fine about the hotel, however there were problems with the booking made on the website of the "Booiking.com", which should be better to write directly by e-mail (of course if it's possible) and don't post it on a public platform.

The room and the bathroom was very clean and the restaurant service (both breakfast and dinner) was excellent. The staff was helpful and kind, and we liked that the owner of the Hotel paid attetion to every table in the restaurant and kindly inquired about the satisfaction of the guests.

Stayed in January 2024

Breakfast was superb every day. Hotel well located in Zermatt - close to lifts and to restaurants. Pool and spa facilities were also very good.

Stayed in January 2024

Overcast weather on some days blocking our Matterhorn view

Clean modern room with a Matterhorn view from our balcony. Short Walk from Zermatt train station .Reception -Sabina/Sarina ? was always accomodating and helpful with any questions we had and arranged a free Zermatt taxi to the train station at checkout. A warm pool with snow surrounds - What dreams are made of !

Stayed in December 2023