301 route de Lausanne, 1293 Geneva, Switzerland
#17 of 106 hotels in Geneva
Guests' ChoiceBased on 143 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
8.8
Facilities
8.9
Staff
9.2
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 April 2024
David
SwitzerlandRoom service was terrible
Stayed in March 2024
Reviewed: 29 November 2023
Ahmed
Saudi ArabiaMy car was scratched by a bus and the staff was not that helpful
Every thing
Stayed in November 2023
Reviewed: 24 November 2023
Roberta
SwitzerlandLocation, Cleanliness, Staff, rooms
Stayed in November 2023
Reviewed: 3 October 2023
Ealzaher
KuwaitAmazing resort. The room was very clean and the services were spectacular. The spa is also very good and the facilities were very clean. The staff are very friendly and professional. The restaurants are very good as well. Parking is available.
Stayed in October 2023
Reviewed: 24 September 2023
Silvija
CroatiaFor this level of hotel, service when you order drink should be faster (we were waiting 10-15 min diagestive)
Stayed in September 2023
Reviewed: 16 August 2023
Ali
United Arab EmiratesStaff at breakfast weren't helpful. And the service was very poor and slow.
Stayed in July 2023
Reviewed: 22 June 2023
Elettra
SwitzerlandToo many loud kids by the pool. It wasn’t restful.
Great service!
Stayed in June 2023
Reviewed: 19 June 2023
Romas
United Arab Emiratesloved pool area, spa, nice staff in reception
Stayed in June 2023
Reviewed: 11 May 2023
Carole
Switzerlandnice staff, clean room and upscale restaurant and bar
Stayed in April 2023
Reviewed: 2 November 2022
Christopher
United KingdomIt is a great spot with nice grounds but, as a “spa” hotel, I would have expected a jacuzzi and steam room and not just 2 pools
Stayed in October 2022
Reviewed: 11 October 2022
Francene
United KingdomThe decor was a little over the top and the food slightly overpriced. the breakfast service was a little confused and one evening I was served my main course and entree at the same time which was strange. There is a lack of USB charge points in the room.
The property was set in a beautiful are with gorgeous natural surrounds. I love the welcome cake and the included drinks in the room. The balcony was a lovely place to sit. the service was outstanding! The nightly turndown service and leaving a bookmark in my book were amazing touches.
Stayed in October 2022
Reviewed: 13 September 2022
Roberto
United Kingdomprice is a bit high
location and food; good customer care. maybe there should be more staff that speaks english
Stayed in August 2022
Reviewed: 7 August 2022
Zsófia
HungaryExcellent quality services, helpful staff, beautiful surroundings.
Stayed in August 2022
Reviewed: 7 August 2022
Romas
United Arab Emirateswi fi could be better
boat taxi, pool area, spa
Stayed in August 2022
Reviewed: 18 July 2022
Romas
United Arab Emirateswi fi near pool was so bad
I loved boat service, so easy to reach city!
Stayed in July 2022
Reviewed: 18 July 2022
Andre
Maltasome of the guests didn’t match the level and sophistication of the venue and its staff
the location and overall ambience very professional staff, even in potential stressful situations.
Stayed in July 2022
Reviewed: 31 May 2022
Christina
Australianothing
impeccable standard of accommodation with wonderful staff.
Stayed in May 2022
Reviewed: 25 May 2022
Frank
GermanyBarking dog every night.
Great breakfast, the facilities are top notch but there is not much around the property. There is a boat that takes you into the center of Geneva.
Stayed in May 2022
Reviewed: 27 March 2022
Shahi
United Arab Emiratesbeautiful
Stayed in March 2022
Reviewed: 19 February 2022
Shirey
Switzerlandnothing
it’s clean it’s big the staffs are super welcoming and warm.
Stayed in February 2022
Reviewed: 17 February 2022
Ilse
BelgiumPitty that the sauna's where located in the dressing room and therefor separated for men and women. The extra's were also very expensive (appr. 26€ for an Aperol Spritz)
The hotel is very cosy, a nice luxury style. We had diner and breakfast near the fire place, the food was very good.
Stayed in January 2022
Reviewed: 26 January 2022
Catherine
Switzerlandlocation
Stayed in January 2022
Reviewed: 3 January 2022
Michael
United KingdomOutstanding in every way, the best location for businesses meetings
Stayed in December 2021
Reviewed: 8 December 2021
Afzal
SwitzerlandBreakfast was very well laid out, although it would have been nice to have a small list of extras you could order from the kitchen.
Concierge and front office staff were excellent. They were also very welcoming to our dog. As we had meetings going over late, they offered us a late checkout (very late) which really helped.
Stayed in December 2021
Boston, USA
Ribadeo, Spain
Ars-en-Ré, France
Astoria, Oregon, USA
Playa del Ingles, Spain
Sefrou, Morocco
Niedzica Zamek, Poland
Urubamba, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content