Schwarzenburgerstrasse 134, 3097 Bern, Switzerland
#8 of 43 hotels in Bern
Guests' ChoiceBased on 55 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.3
Facilities
9.0
Staff
9.5
Value for money
8.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 April 2024
Amy
United StatesEverything was great
Staying in this gorgeous hotel from 1600s(?) is like stepping back in time. Not only was the accommodation perfect, the property has an absolutely incredible restaurant and killer breakfast. It’s a super small hotel so it was so private and lovely and a perfect place to land while visiting family.
Stayed in April 2024
Reviewed: 12 April 2024
Liana
AustraliaNone
Nice cosy room and excellent restaurant. Friendly staff and special thanks to Aina at the reception who is also an excellent barrista. We had dinner 2 nights in a row at the restaurant too.
Stayed in April 2024
Reviewed: 25 November 2023
Chatchanok
SwitzerlandYou can hear some noise from downstair in the morning easily,even you close all windows.
The room is big compare to another hotel in Switzerland. Staff are very friendly and helpful.
Stayed in November 2023
Reviewed: 24 October 2023
Morteza
GermanyOverall, my stay was wonderful. If I were to pinpoint an area for improvement, it would be the breakfast, which, while included, had a limited selection and could benefit from more variety.
I loved the spacious, clean rooms and the friendly staff. The hotel’s convenient location, with easy access to a direct bus to my destination, was a major plus.
Stayed in September 2023
Reviewed: 26 September 2023
Cristian-felix
Germany09:00 for breakfast was pretty late, especially since there is no cooked food options available. The buffet was pretty underwhelming, the food was ok. The room was also pretty noisy at night since it was close to the stret and restaurant.
Very beautiful room. Good sized bathroom and very clean. Staff was exceptionally friendly. Good location near a bus stop with connections to the city center. Great internet service.
Stayed in September 2023
Reviewed: 13 September 2023
Heather
United KingdomNo ac or fan in very hot bedroom. Door from bedroom was not in a secure spot.
Beautiful old building with friendly staff. Very clean with great atmosphere.
Stayed in September 2023
Reviewed: 12 August 2023
Freddy
United StatesThe only downside here is that it’s about 10 minutes away from the city center by car
It’s a mansion or former residence of the president of the Bern area. I was a single traveler, but the room I had was huge and the shower/bathroom was awesome.
Stayed in August 2023
Reviewed: 10 August 2023
Hazel
United StatesStaff was friendly. Rooms were nice and well appointed. Comforters were warm. Big bathrooms. Close to public transportation. Chef was great.
Stayed in August 2023
Reviewed: 28 June 2023
Glenn
AustraliaWe liked everything about this hotel...literally everything....It was perfect for our travelling plans and the facilities and amenities were terrific...
Stayed in June 2023
Reviewed: 19 May 2023
Bridget
United StatesSome areas were a bit run down. It was also a bit of a walk to the main town. But for the cost it was worth it!
Loved the staff at this hotel. They were very helpful and kind to us. The breakfast was also incredible!
Stayed in April 2023
Reviewed: 27 February 2023
Chantal_1965
United KingdomAccessibility. Very little to do in this area, was only there as visiting parents in sheltered accomodation nearby. No staff after lunch on weekends & hotel closed.
Very cosy atmosphere, downstairs & in room. Helpful staff. Short bus ride to city centre.
Stayed in February 2023
Reviewed: 21 November 2022
Alexandra
SwitzerlandNothing
Super nice staff, big and comfortable room, great restaurant downstairs
Stayed in November 2022
Reviewed: 14 October 2022
Jean-bastien
SwitzerlandThe amability and professionalism of the staff. The selection of cheese for breakfast was an absolute best.
Stayed in October 2022
Reviewed: 9 August 2022
Ida
Switzerlandeverything
Stayed in August 2022
Reviewed: 24 July 2022
Shunya
SwitzerlandNothing
Delicious breakfast. Friendly & helpful staff. Clean & spacious room.
Stayed in July 2022
Reviewed: 4 July 2022
Javier
SwitzerlandVery welcoming staff. Beautiful patio. Very nice hotel. We will come back.
Stayed in July 2022
Reviewed: 19 June 2022
Ran
IsraelI arrived in the midst of a heat wave. Rooms are too hot and no A/C. However, they did give us a strong fan and it solved the challenge.
Everything in the hotel and restaurant was great, and the staff were welcoming and helpful
Stayed in June 2022
Reviewed: 8 May 2022
Werner
Belgiumrestaurant staff after service and cleaning restaurant was very loud and kept me awake for couple of hours
superb rooms and friendly staff
Stayed in May 2022
Reviewed: 29 October 2021
Werner
Belgiumnothing
Could be my best hotel stay ever in Switzerland. Excellent room and warm bathroom. Great kitchen. Very friendly staff.
Stayed in October 2021
Reviewed: 23 October 2021
Fernando
SwitzerlandNobody wearing protective mask, I don’t know the local rules on Covid however I found it bizzarre
Spacious and clean room, very comfortable and calm even if it was situated on first floor on top of busy restaurant. Excellent customer service!
Stayed in October 2021
Reviewed: 25 August 2023
Phillip
AustraliaThe rooms did not have air conditioning or fans and it was extremely hot. You could not open the windows as the restaurant downstairs was very loud at night normally going quiet after midnight. The hotel was not manned after hours or when the restaurant was closed and you needed a code to get in. This was not communicated correctly on check in. Luckily another guest helped us as no one answered their phones on the after hours contact list.
Nice staff who very helpful, nice room and hotel was close to bus stops. Nice breakfast
Stayed in August 2023
Reviewed: 8 February 2023
Silvija
Bosnia and HerzegovinaThe room stinks extremly by arrival. The breakfast first morning only until 9. Yiy don't want the maintance in your room you tell it. You go and come back you find them in your room looking at your stuff.
The bed and the bathroom
Stayed in February 2023
Reviewed: 28 December 2022
Alessio
LuxembourgHotel was closed and just the room key in a table with my name.
the room
Stayed in December 2022
Reviewed: 31 August 2022
Julie
United StatesToo hot at night. Even with open rooms we were too hot as the air didn't circulate. This made it difficult to sleep. Please adjust to global warming and provide fans / ventilators, if not air conditioning.
Spacious, elegant rooms with high-end furniture and decor. Bathroom was very clean and luxurious. Great fixtures. Charming restaurant and outdoor seating. Lots of parking.
Stayed in August 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content