3920 Zermatt, Switzerland
#430 of 457 hotels in Zermatt
Guests' ChoiceBased on 6 apartment reviews
7.3Cleanliness
7.9
Comfort
6.8
Location
8.7
Facilities
7.3
Staff
7.9
Value for money
6.8
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Showing 1 – 6
Reviewed: 11 March 2024
John
United KingdomThe photograph of the bedrooms in the apartment were misleading. The ceilings were steeply sloping and it wasn't possible to stand up. The doorways were low and required ducking under. Banged heads was a common problem!! Steep steps into the apartment were an issue especially the last set which were very steep with narrow treads which were dangerous.
Good access to the Matterhorn Express lift as well as the town centre. The apartment was warm, cosy and quaint with a great view of the Matterhorn and had all the required facilities.
Stayed in March 2024
Reviewed: 19 September 2023
Kate
United KingdomWe feel for a while the property is being neglected and it is sad to watch. Since last year nobody bothered to repair a crack in the balcony window, handles on the kitchen cupboard are broken/missing and nobody repairs them, the shower smells of mould/blocked drainage and the cleaners obviously don’t care, chairs are stained and are not being cleaned. The flat has three bedrooms but one is locked and it is a shame as it has the morning sun unlike any other room. We feel this property is not getting the love and care it deserves and is slowly degrading. Shame as it can be a beautiful home away from home.
We love the character of the property and it’s position with a potentially 360 degree view of Zermatt/Matterhorn view.
Stayed in September 2023
Reviewed: 27 July 2022
Jolanda
United KingdomThe kitchen drawer could have been better equipped, with a wider range of cutlery and cooking tools. Appreciated that there was a salad drying vessel though!
Stayed in July 2022
Reviewed: 11 September 2022
Kate
United KingdomDid not like the fact one must walk with the keys to the office when checking out - all other apartments we stayed in Zermatt allow you to leave the keys in not walking somewhere with heavy luggage. The check out could be at 11 not at 10. Also disliked the threatening notes staring at you through four different places (a sticker in the kitchen, two leaflets, and the information book) telling you you will get charged if you don't take the rubbish out, don't clean your dishes, don't take the bedding covers off yourself - that is rude and one must wonder what kind of ballerina cleaning service they employ. The bedding definitely needs changing - old feather pillows and duvets, no pillow protection, feathers digging into your face when you sleep. Agree with someone else's review - too much furniture for no reason, it would be nice to remove some and put there a nice armchair to chill out in.
Loved the views from all windows and the central location, that is really the reason why we will be coming back, want to be able to see Matterhorn all day from the living room. Also love the home feeling this apartment has.
Stayed in September 2022
Reviewed: 10 April 2022
Simon
United KingdomThere are no comments available for this review
Stayed in April 2022
Showing 1 – 6
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