The location was perfect and the staff were great. Manager Joulia was fantastic in helping us with our short stay there.

Stayed in March 2024

There was nothing that i did nt like very much but if i was being picky then 1)the restaurant food was average- we had a burger that was very dry and crispy ( the bun) with a salad that felt slightly recycled- the tomatos looked like they had been cut in the half earlier in the day 2) To actually get some attention after we first sat down was tricky there were a couple of youngish waiters that seemed more interested in the till/ipad than customers- to be fair they were all friendly once they had seen us but it was annoying to not even be offered a menu for 5 minutes or so 3) there were still Christmas decorations up at the end of Feb and also it was nt very clean on the window sill in the dining room/conservatory- probably as it was so difficult to clean with all the decorations!

Arranging the booking was easy and Julia on reception was very friendly and helpful. The building is one of the main hotels in the town centre and looks beautiful as do teh others. nice inside it still has charm but starts to look a little dated. The bedrooms was large, comfortable and clean- the bathroom a little dark as no window but everything worked and was fine. The view of the mountains from the conservatory dining room was fabulous but would have been improved if the windows were clean.

Stayed in February 2024

The staff was exceptionally friendly, efficient, and helpful. It's a medieval house, so obviously the rooms are not very spacious. Dinner (Fondue vacherin) was excellent. The only minor setback is the breakfast. Nobody in the kitchen to cook food, therefore not really worth the 20 SFR

Stayed in August 2023

It was a little warm in our room. Open windows only allowed flies inside. Screens or Netting or a fan would have been perfect. The room was perfect otherwise.

Lovely staff, beautiful location, prices were reasonable. The Hotel was very nice with its wooden spiral steps. Views were nice during breakfast as well. I would definitely return here in the future.

Stayed in June 2023

If the breakfast would have a bit more warm options, like sausages or bacon would be awesome

Nice and beautiful little hotel in the middle of the charming town of Gruyere. The staff was ultra friendly and very helpful, we needed some tickets for a special event at the Giger Museum and they organized them for us to assure we wont face a sold out or have to do a line at the Museum, was a very nice detail from them. Restaurant is very beautiful with a great view and food was delicious.

Stayed in June 2023

location and restaurant setting

Stayed in April 2023

Super friendly staff, excellent location, nice room

Stayed in April 2023

No lift

Hotel staff was bubbly and helped us carried our super heavy luggage up the stairs though there was no lift. We were offered hot coffee early next morning to go as well since we were trying to catch our train. Small act of kindness goes a long way! Recommended!

Stayed in January 2023

We were really waiting long for food at the restaurant. The beds were not the most comfortable. It felt like the property is hiding behind the fact it's 400 years old, by not maintaining some basic elements you expect...

The staff eventually went out of their way to make up for the fact that we were constantly waiting to be served... resulting in at least some free glasses on wine and croissants

Stayed in December 2022

The area is stunning Staff is friendly

Stayed in November 2022

Minor point: more wall hooks near the sink to hang toiletry kits from! This is my universal less-than-optimal comment, everywhere. Travelers carry hanging toiletry bags; the sink is where they're needed; there should always be hooks!

Location, 10/10. The staff were all excellent, especially the manager, Joulie Klimenko. She was very personable, professional, and informative. Although everything is expensive in Gruyere, the price was a good value by local standards. The dining terrace is lovely, the food very good. Our room was very clean, relatively large, the bed comfortable, and the bathroom lovely. The overall ambiance is very nice. My wife loved it. We would return.

Stayed in September 2022

Bed/mattress a little too soft

The location, right in the old town, and the view from the room towards the pedestrian street. The staff working there are really fantastic, many thanks to Joulia who made sure I feel at home and to Aida, at the restaurant.

Stayed in August 2022

The view from the room.

Stayed in July 2022

restaurant closes early or is not functional during weeknights. some service would be appreciated for late check ins or when you don’t want to go looking for food.

location was amazing, old rustic property with charming period touches.

Stayed in July 2022

the carpark is a walk uphill to the hotel, you cant drive to the hotel to drop bags off... the room was hot, no air con, and of course in summer there are flies!

the location of the hotel, the staff, The lunch we had there was excellent! the room was very quiet with the windows closed

Stayed in July 2022

The room was tiny and surprisingly expensive. The building was old and attractive. Breakfast was only ok

Clara who checked me in was great and very helpful

Stayed in July 2022

As it is quite a steep somewhat rocky climb up from the parking lot it would have been very helpful if we were told to park in parking lot #1. Wish there was something to be done about the flies in the dining room. We cut our meals short because it was so annoying.

Located on the town square of the lovely village of Gruyeres.

Stayed in June 2022

Pickup and drop from trains don’t exist. Pulling luggage up is not easy

Staff

Stayed in May 2022

Great location. Excellent Fondue at restaurant

Stayed in June 2022

The hotel was ungodly hot. We had our window open our entire stay (2 nights) and couldn't bring the temperature down, even though it was quite cool outside. We barely slept the first night because we couldn't cool down I had a difficult time with the stairs as well. Not the hotel's fault, but be warned that it's spiral stairs so if you are wary on stairs, this might not be the place for you.

The historic hotel was fabulous looking inside and out. The rooms were well-equipped. The staff was fantastic.

Stayed in May 2022

They didn't change our towels and the restaurant closed at 7.30pm in the evening!

Location of the hotel

Stayed in May 2022

Rooms were a bit small and the beds could be more comfortable.

The place was loaded with history, had good food and very froendly staff.

Stayed in April 2022

that the restaurant is closed if they don’t expect many guests

the rooms, the restaurant and especially the exceptional staff (waiters in the restaurant and Ioulia)

Stayed in April 2022

I didn’t like the quite loud music playing all the time throughout the hotel, in the entrance, reception area and restaurant. It put us off eating there in the evening actually. Music is great, but this was quite loud and could have been more subtle. The room is expensive for what it is. However, I enjoyed my stay and the staff are excellent and helpful

Lovely hotel in the most magical of villages. All christmassy and so beautiful.

Stayed in January 2022