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Reviews of Résidence le Sapin & Bains de la Gruyère 3 stars

Rue du Centre 25, 1637 Charmey, Switzerland

#11 of 13 hotels in Charmey

Guests' Choice

Review score

Based on 31 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 February 2024

    9.0
    Nice staff, cosy place, quaint surroundings and close proximity to the spa amenities & restaurants
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night

    There is nothing to say, really! And if at all, then the white bathroom, with very bright and white light ;-)

    We loved the generous proportions of our apartment, the beautiful wooden floor and the fact that it was freshly refurbished. It felt very cosy. Staff was competent and kind. The breakfast in the cafe-restaurant was tasty and the place warmly decorated. We enjoyed that guests from outside, not necessarily staying at the hotel, could drop in for a Sunday morning coffee. It made the place busy in a nice way.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All was good

    Amazing breakfast

    Stayed in February 2024

  • Reviewed: 13 November 2023

    9.0
    If you don't want to spend a fortune to stay at the Hotel Cailler, then this is a great alternative!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night

    There was only decaffinated coffee capsules available in the room. There was no herbal tea available.

    The breakfast was excellent. The proximity to the thermal baths and the thermal baths parking lot was very convenient. The apartment was very clean. Having two bedrooms was excellent with a family of 4 (2 adults and 2 kids).

    Stayed in November 2023

  • Reviewed: 13 April 2023

    8.0
    Overall nice, breakfast could be better
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    High, inconvenient pillows. One pillow was a bit smelly, probably there is a need for a more frequent laundry of pillows. Breakfast on the first day was poor: a lot of carbs, yogurt (good!) and a 2 kinds of cold cuts; no eggs or muesli. On the second day it was much better: scrambled eggs, bacon, sausage, salad, muesli as well as food left from the previous night buffet (the buffet was great, by the way). We suggest that the breakfast should be standard and include at least eggs, salad and muesli; extras are welcome of course!

    Location was very good, near the baths and several really nice restaurants. Free parking was available at the baths parking lot. The room was clean, good size, with fridge and kettle, free bottled water was provided, which was a nice touch. Don't mind staying there again.

    Stayed in April 2023

  • Reviewed: 12 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Very little parking.

    Nice rooms.

    Stayed in September 2022

  • Reviewed: 10 October 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    when disable not having a place to park my car was an issue

    Location, helpful staff, clean and confortable room

    Stayed in September 2022

  • Reviewed: 19 August 2022

    7.0
    Nice family appartment, plenty of space, good breakfast; convenient for the Charmey Baths
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Appartment was pretty warm at night (no air-co. & opening the windows made it rather noisy in the morning). We had problems at check-in - the hotel couldn't find our correct booking.com reservation, but it got sorted out in about 30 minutes so no issue in the end.

    Nice 2-bedroom appartment, plenty of space; breakfast was also very good

    Stayed in August 2022

  • Reviewed: 19 February 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    we stayed in the family room with kitchenette, the stove is not working well. took three hours to cook.

    Stayed in February 2022

  • Reviewed: 31 January 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ceiling light in my room could be a little brighter. Nighttable light could be higher up to make reading easier.

    Nice location. Very friendly personal.

    Stayed in January 2022

  • Reviewed: 7 November 2021

    9.0
    Perfect stay in Charmey
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy check in, modern and nice rooms, perfect location and rich breakfast!

    Stayed in November 2021

  • Reviewed: 3 November 2021

    7.0
    Spacious and well-located apartment with few ecological concerns
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    No trash room Too many plastic bottles delivered each days Very (too much) generous breakfast Impossible to regulate temperature in the apartment (it was too hot and we have to open windows in bed rooms while sleeping) Unpleasant and noisy constructing works during our stay No parking at the building (max.5 min by feet) which not an asset while emptying the car

    Very spacious apartment Large and confortable rooms (living and bed rooms) Pretty-well furnished kitchen Well-located in the center of the village, between the thermal pool and the cable car Early (and discrete) service of breakfast delivery

    Stayed in November 2021

  • Reviewed: 28 January 2024

    10
    Beautiful location and wonderful hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great

    Location, breakfast included was absolutely delicious and the unlimited access to the thermal baths was definitely a plus.Great value for the amount paid! We ended up also buying some chocolate from Le patissier de L'hotel Cailler, as souvenirs for our families. Delicious 😋

    Stayed in January 2024

  • Reviewed: 15 January 2024

    6.0
    Lovely room, sadly the little things don’t add up for a comfortable stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I received 7 emails from the hotel before arrival telling me to use a digital key. When we arrived after a long train and bus trip, late in the night at -5C, we had to call the hotel to discover that keys were at reception at Hotel Cailler. A bit annoying. The hot water in the room worked intermittently - not ideal when you want a shower after a day on the mountains. Was stoked to see a kettle in the room, but there’s not a powerpoint for it. Because some of the powerpoints in the room weren’t working, we had to unplug the fridge or bedside lamp to make a cup of tea. Lastly the 4th floor corridor smelled strongly of mould - thankfully not so strong in the room, but still present.

    Breakfast in the cafe downstairs was lovely. The room was exceptionally clean.

    Stayed in January 2024

  • Reviewed: 6 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing to be honest

    very good rooms , more like 4 stars not 3

    Stayed in January 2023

  • Reviewed: 9 October 2022

    10
    awesome breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    1 more hour in room would be great :)

    best breakfast ever

    Stayed in October 2022

  • Reviewed: 8 January 2022

    10
    Lovely. BREAKFAST AMAZING
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I think there should be more of a hotel welcome. A bit odd to have to go to hotel Cailler to book oneself in.

    The room was really small

    Stayed in January 2022

  • Reviewed: 24 December 2021

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    i recomand , super !!!

    Stayed in November 2021

  • Reviewed: 3 October 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking in front of the hotel is very limited and in most cases you have to use the parking of the larger hotel Hôtel Cailler, which belongs to the same owner and is around 400 meters away. Rooms have no balconies. Bathrooms do not have enough hangers for wet clothes and towels (which you would definitely have after you visit the nearby mineral bath). Breakfast is delivered at your door by the staff of Hôtel Cailler and is not bad but includes limited salty options. Room 415 is rather small.

    Very kind and helpfull staff at Hôtel Cailler. Clean room. Nice pizzeria downstairs.

    Stayed in October 2021

  • Reviewed: 25 September 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 30 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 26 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 20 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2022

  • Reviewed: 1 November 2021

    9.0
    Superb
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2021

  • Reviewed: 16 August 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2021

Showing 1 – 25

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