Quai Turrettini 1, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
#20 of 106 hotels in Geneva
Guests' ChoiceBased on 425 hotel reviews
8.6Cleanliness
8.9
Comfort
9.1
Location
9.1
Facilities
8.5
Staff
9.2
Value for money
7.8
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End of dialog contentReviewed: 5 April 2024
Idia
NigeriaThe staff was amazing and I truly felt welcomed. It’s very upscale but I was made to feel at home. The hotel itself is just extremely beautiful, clean, and luxurious. I would stay there again and again!
Stayed in April 2024
Reviewed: 15 March 2024
Mrs
SingaporeNothing
Location, staff, food,
Stayed in March 2024
Reviewed: 12 March 2024
Lea
United KingdomAmazing selection at Breakfast and the Satchi restaurant is fab!
Stayed in March 2024
Reviewed: 2 March 2024
Geoffrey
United KingdomDistance from the centre!
The quality. The first moment that you stepped inside the building it oozed quality from the furnishings to the staff
Stayed in March 2024
Reviewed: 24 February 2024
Nada
United Arab EmiratesNothing
Every thing ,location ,service ,helpful staff
Stayed in February 2024
Reviewed: 25 January 2024
Abdulaziz
Saudi ArabiaThe mattress was a little too hard for me.
Stayed in January 2024
Reviewed: 20 January 2024
Jamilah
Saudi ArabiaThe rooms is small
Location
Stayed in January 2024
Reviewed: 14 January 2024
Haya
Kuwait- rooms are very small. - paper thin walls. You can hear everything going on in the nearby rooms and hallway. - front desk don’t really smile and greet you when you enter and exit or walk by the desk (only when we checked in)
- location is nice: very close to the shopping streets and lake. - breakfast: i like the option of having your breakfast in the room (free of charge) - variety of food: if you like asian food like me, this is a plus! I cant have European food 24/7. - the Valet and room service staff are friendly.
Stayed in January 2024
Reviewed: 1 January 2024
Nasser
United Arab EmiratesNothing
Everything was perfect
Stayed in December 2023
Reviewed: 24 December 2023
John
United KingdomExcellent staff, friendly Concierge and Team. Consistent service. Smiles always . Tastefully and very thoughtfully designed and presented. Everything was fresh and new. The lady who prepares and sets out the breakfast presentation is world class. Well done to her. Great location.
Stayed in November 2023
Reviewed: 22 December 2023
Fahad
United Arab EmiratesThe rooms were perfect, the location and services.
Stayed in December 2023
Reviewed: 16 November 2023
Isabel
United StatesIt’s confortable, well located with very pleasant service
Stayed in September 2023
Reviewed: 4 November 2023
Catherine
SwitzerlandThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 26 October 2023
Mardy
IndonesiaThe view from our room was not particularly pleasing. The hotel indeed shows some age in its electronics and digital capability. Please kindly refurbish. Thank you.
The service and courtesy of the staffs are top notch. When we checked in, Tom from Front Desk was amazing. He was so efficient and fast in our check in process, hence we were able to rest in our cozy rooms much faster. In addition Tom kindly enrolled me to the Mandarin Club wirh certain attractive benefirs. The Concierge Desk lady - sorry I did not catch het name tag - was also very helpful in recommending and making reservation to a popular cheese fondue restaurant not fsr from Mandarin Geneva. While we checked out this afternoon, Adrien from Front Desk was very helpful and efficient. Last but not the least was the Car Valet and Porter team. They are magnificent! Thank YOU MO Geneva in making our short vacation a memorabke one!
Stayed in October 2023
Reviewed: 26 October 2023
Rabeeh
United Arab EmiratesThe breakfast room. Small, overcrowded amd understaffed. Decoration and quality more reminiscent of a Novotel than a Mandarin Oriental. Where are the Hong Kong standards ?
Quality of servic
Stayed in September 2023
Reviewed: 20 October 2023
Rania
KuwaitNothing
Everything
Stayed in October 2023
Reviewed: 30 September 2023
Gregory
CanadaNothing.
Location and amenities were great with room overlooking the river.
Stayed in September 2023
Reviewed: 28 September 2023
Felipe
SpainIt is expensive
Location, staff, restaurant and bar were excellent. The hotel, while classic, is to our liking and the staff was exceptionally warm, friendly and helpful at all times. Of my stay, I think the staff marked a big difference.
Stayed in September 2023
Reviewed: 20 September 2023
Isabel
United KingdomNothing
It is a beautiful hotel but I particularly appreciate the warm welcome
Stayed in September 2023
Reviewed: 16 September 2023
Gavin
United KingdomA hotel like this should really have a pool/spa. Also, food was great however not a huge selection, for people with allergies.
Staff exceptional. Rooms immaculate and comfortable as they should be for this price point.
Stayed in September 2023
Reviewed: 13 September 2023
Furqan
PakistanThe rooms were a bit small.
Location, room service and the staff were amazing!
Stayed in September 2023
Reviewed: 30 July 2023
Sergei
CyprusNothing
Everything. Just amazing stay and services. Bed sheets quality is amazing
Stayed in July 2023
Reviewed: 10 July 2023
Dina
United Arab EmiratesIt was great
Our stay with the kids was just Fantastic The service + food People very friendly
Stayed in July 2023
Reviewed: 3 July 2023
Manayer
United Arab Emiratesnothing , everything is perfect
Welcoming , clean , very cozy , air conditioner, very friendly and helpful, try hard to please the visitor , breakfast is so delicious
Stayed in June 2023
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