Haldenstrasse 10, 6006 Luzern, Switzerland
#6 of 77 hotels in Luzern
Guests' ChoiceBased on 84 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.3
Staff
9.5
Value for money
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Ying
SwitzerlandThere are not many types of breakfast. And because they have group tourists, it feels that there are not enough people at breakfast time, and the ordering process is also very slow and wrong.
The location and decoration style are very good.
Stayed in April 2024
Reviewed: 26 April 2024
Ahmed
United Arab EmiratesNothing
Before stating what made our stay special I would like to give my thanks to the whole mandarin oreintal family of staff including Mr.Robin who went above and beyond to make our stay as fabulous as it could be and now to the main points - early check in was appreciated - the staff were professional - service was excellent - the hotel is Grand in every way - incredible room with incredible lake view - the amount of free water bottles in the room is beyond generous - luxury is felt in every corner inside the hotel - cleanliness of the room was undeniably top notch - the room dine in food was delicious - located at the best side of town - valet service was very good - iron and iron board were appreciated by my significant other - a prayer mat and Quran are a pleasant surprise If by chance you were planning a trip to Lucerne this hotel is the best option hands down definitely sad to leave early and I hope to stay longer in the future
Stayed in April 2024
Reviewed: 25 April 2024
Derek
SingaporeRoom size was small
Stayed in April 2024
Reviewed: 9 March 2024
Reema
Saudi ArabiaReally Enjoyed my stay. Loved everything from location, facilities, rooms, view and even the staff were extremely friendly and helpful. Highly recommended.
Stayed in March 2024
Reviewed: 3 January 2024
Phapitcha
ThailandVery Clean
Stayed in January 2024
Reviewed: 2 January 2024
Andrew
United StatesIf the hotel had a pool it would be absolutely perfect.
The hotel is located right on the bank of Lake Lucerne with lovely views of the lake and surrounding mountains. The staff is incredibly attentive and immediately helpful. Breakfast is copious and of the highest quality.
Stayed in December 2023
Reviewed: 24 December 2023
Dilshod
UzbekistanNothing to complain
All on top level . Recommend 1000%
Stayed in November 2023
Reviewed: 6 November 2023
Carmen
Spainexcellent service! I would like to highlight Tiago who is an excellent professional and one of the best concierge that I have met . He was fantastic with us!!
Stayed in November 2023
Reviewed: 7 October 2023
Richard
United StatesNothing , this hotel is spectacular
Excellent
Stayed in October 2023
Reviewed: 1 October 2023
Bader
Saudi ArabiaNothings
everything was Awesome
Stayed in September 2023
Reviewed: 3 September 2023
Syed
United KingdomMy one gripe was that there was a very limited range of food options.
The location was amazing, right on the Lake. The standard of the hotel was beyond anything I have seen, I couldn't fault it.
Stayed in September 2023
Reviewed: 30 August 2023
Mariam
KuwaitNothing
Everything
Stayed in August 2023
Reviewed: 23 August 2023
Hassan
United Arab EmiratesIf you can afford it, there is no downside.
The room was really well designed and thoughtful. the Lake view from the window is amazing. the staff was very helpful and they gave welcome gifts for the kids. We absolutely loved it.
Stayed in August 2023
Reviewed: 15 August 2023
Dr
KuwaitNon
I especially like to thank the manager "Severin Dettling" On its distinguished service, following up the hotel's customers and providing them with comfort.
Stayed in August 2023
Reviewed: 13 August 2023
Moza
QatarNothing
Class hotel , staff friendly, if you request any thing you will literally receive it by 5 minutes maximum. Best hotel i have ever tried.
Stayed in August 2023
Reviewed: 29 July 2023
Zhang
United Kingdomsuper and super
Stayed in July 2023
Reviewed: 25 July 2023
Bohuslav
Czech RepublicVery good location, clean room, great breatfast.
Stayed in July 2023
Reviewed: 30 June 2023
Norah
Saudi ArabiaNothing!
Everything was beyond perfect I enjoyed so much staying at the hotel, I was particularly impressed with the cleanliness and maintenance of the hotel facilities. It was evident that attention to detail was a top priority, and this level of care enhanced the overall quality of my stay.
Stayed in June 2023
Reviewed: 15 June 2023
Kr
United Arab EmiratesEverything
Amazing hotel and lovely stuff 😊
Stayed in June 2023
Reviewed: 27 April 2023
Abdulsalam
Qatareverything
everything
Stayed in April 2023
Reviewed: 5 April 2023
Kenan
United Arab EmiratesNothing
Every thing,Staff,room design,location,the bed,,, and Hotel Upgraded my room for free,Thanks alot✌🏻🌹
Stayed in March 2023
Reviewed: 12 March 2023
Chafic
United Arab EmiratesThe dining experience
The hotel is just magnificent
Stayed in February 2023
Reviewed: 8 March 2023
Wisam
Australianothing
everything’s
Stayed in February 2023
Reviewed: 19 February 2023
Nasser
United Arab Emiratesrestaurant is work in progress
exceptional hotel, amazing architecture and interior and above and beyond team especially Lora and Marcel and the doorman with Turkish origins … they are super stars
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content