great and very helpful staff, great rich breakfast and great facilities! Rooms are good and fit purpose

Stayed in May 2024

- low quality breakfast - charging for outdoor parking in the hotel's yard

- proximity to the public Spa - Spa in the hotel - Friendly staff - Cleanliness of the rooms

Stayed in May 2024

Good location. Friendly staff

Stayed in March 2024

There is not much to dislike but I think it will be nice to put a small bottle of water in the rooms as a welcome gift and pay attention to details, like a bit more hospitality, map of the location, water distributors close to spa and sauna facilities, few more sunbeds as all were occupied etc. In our room most of toiletries were used by previous guests, so it will be also nice to refill them etc. These are all minor things but they can make a difference

Room of a good size, clean, very comfy beds, tasty breakfast, location outside of the city center but still convenient

Stayed in March 2024

The heating at night & the water we’re not warm (only at night)

The whole experience was outstanding, Leukerbad is a piece from heaven, the friendly people, the food, also the bus dropped us in-front of the hotel which made things easier.. all made this trip a non forgettable experience, we will definitely recommend it and will come back again in the future. Special thanks should go out to the hotel staff: -Jonathan -Silvador -Amro -Kevin - Camilla They were very warm & welcoming and they made it feel like home.

Stayed in February 2024

Bathroom is not clean

Location and staff

Stayed in February 2024

small bathroom with toilet inside Understaffed. waited 20min for a cocktail

amazing spa great location Friendly staff Good food

Stayed in January 2024

Breakfast was great. The hotel is very close to ski-piste. Close to the city center of Leukerbad for dinner in restaurant es. I enjoyed a nice cozy Family holiday.

Stayed in December 2023

Staff manner could be more friendly. Booking could have mentioned that dinner was only by reservation, but we were told at check-in that the restaurant was fully booked.

Access to the thermal baths and facilities was great. Breakfast was very good.

Stayed in December 2023

U get what you are promised.

Stayed in December 2023

The scenary was amazing

Stayed in September 2023

Bed mattress was not the best

Pool, SPA and location

Stayed in October 2023

Not really anything I didn't like.

The spa area is superb.

Stayed in October 2023

Mini bar items like water, juice inside hotel room fridge are not free, it’s not informed until checkout

Indoor and outdoor pools, warm water, kids play area, hotel room

Stayed in October 2023

A bit cold was the water in the outside pool

The location, breakfast and stuff!

Stayed in October 2023

Tired decor, dark room, too small for 4 people, worn paint on the balcony

The spa

Stayed in August 2023

outdated building and rooms food at the restaurant not very good too expensive for what it is

outdoor pool is nice and cozy staff is friendly nice location

Stayed in August 2023

The pillows were too big and low. Dinner is too expensive and the waiting time is long. At the outside pool there were too few sunbeds.

Breakfast was excellent.

Stayed in August 2023

Some parts of the hotel should be renovated (the elevators for example). With a little bit of modernisation it will be the most perfect destination even for the pickiest travelers.

The location is exceptional, the 3 courses daily dinner menu in the hotel’s restaurant was exquisite, and the spa is lovely as well.

Stayed in July 2023

price was a bit on the high side 353 chf for 2 plus city tax plus parking

the tgermal baths , the bed, view with the mountains

Stayed in June 2023

The outdoors pool was closed for the first two days, and it took a while to warm up afterwards. We asked for a reimbursement in order to go to the public pools in the village, but didn't receive anything. Otherwise, the hotel is a complicated structure of several buildings connected with many elevators, stairs, and hallways. It can take quite a while to get from A to B. We didn't quite like how hard the staff pushed us to attend dinner every night. Actually, we disliked it so much that we never went to dinner at the hotel's restaurant at all. We ate elsewhere instead.

Our room was very comfortable and tidy. We enjoyed the spa, the gym, and the excellent breakfast. Whenever we needed anything, the staff was very helpful.

Stayed in June 2023

All facilities close too early and open quite late in the morning. If planning to drive a long way to this hotel for a night stay, it may be not worth it.

All hotel staffs were helpful and very friendly. The room was spacious and clean. Thermal bath pools and sauna helped relaxing after a long drive.

Stayed in May 2023

The drain was blocked in the shower so it took a long time to drain.

The beds were very comfortable!

Stayed in April 2023

Pillows were flat and uncomfortable. No extra pillows in the wardrobe. No mirror in the room apart from the bathroom mirror. TV worked but there were no TV channels. These were small things but for a 4-star hotel, a little surprising. The pools were in general very good but, one of the three water jets in the outside pool, wasn't working. Sometimes the jets that were working, didn't, even after pressing the button or waiting. Breakfast was good but no English breakfast or close to that, just continental.

The view from the room was great. There was a kettle in the room. Easy to get to the pool (just go down to -1 in the lift). Friendly, helpful staff. The room and hotel were very clean. Inside and outside pools were excellent. In general we had a fine time. Breakfast was good but only continental.

Stayed in February 2023