Friendly staffs and great view of Matterhorn. The welcome items and bed decoration really make a great honeymoon for us

Stayed in May 2024

The staff were so nice. We got upgraded as it was a quieter time of year which was lovely. The staff spoke English which was helpful.

Stayed in May 2024

The staff at the restaurant for breakfast run wasn’t very friendly, which disappointed me a little since all the staffs have been very nice.

Location is great. Be sure to book the Matterhorn view room.

Stayed in May 2024

No complaints. All is perfect

Stayed in May 2024

Nothing, everything is perfect. Will recommend friends and will be back when i visit Zermatt.

Rooms were renovated and very quiet. Its balcony has lovely views of the mountain. The front desk lady Sabina was very kind and patient, helped getting our rooms close to each other. They gave us a lot of information of places of interest especially walking trails.

Stayed in May 2024

Staffs were awesome and very helpful. Hotel location is just 5 mins walking distance from Zermatt station also from Zermatt GGB station. It's just 15 mins walking distance from gondola ride station. Matterhorn peak is just infront of you if u r in view room. Overall it's very very satisfying stay.

Stayed in May 2024

Everything was perfect! Beautiful and large room with excellent view. The amenities were beyond our expectations and what you would find in a spa!

Stayed in May 2024

The customer service was exceptional!! Everyone was so warm and friendly!! The location was perfect! It was so centrally located, it was five minutes away from whatever we wanted to do. Our room was extremely comfortable with a balcony with a view of the Matterhorn.

Stayed in April 2024

Location, Rooms, Spa and breakfast was very good!

Stayed in April 2024

The ambiance was brilliant as was the breakfast and the staff too. Felt very much at home

Stayed in March 2024

We had a “queen bed” but it was just two beds pushed together and they would slide. Would have a preferred one solid bed.

I loved everything!!!! The location was phenomenal, the views were spectacular, and it was so clean!

Stayed in March 2024

Nothing

Everything was perfect! Amazing staff!!

Stayed in March 2024

Everything was perfect. The hotel is located right on the other side of sunegga so for skiing it’s perfect. Our room was very spacious, we had coffee, water, fruits and complementary chocolates. The restaurent of the hotel is also very good. The breakfast is very nice. The pool and spa area is a plus. Can only recommand

Stayed in March 2024

Sevice and the whole staff were amazing

Stayed in March 2024

We are used to living in the cold climate, so we were not very comfortable under heavy blankets, but we never bothered asking about their replacement with lightweight variants. I am pretty sure if we had done it, we would've gotten a proper replacement.

Almost everything was exceptional. We were initially welcomed by Andrea, who provided all details about our stay and then helped with ongoing questions we had. The room had a perfect view and very very clean initially and during the whole our stay (we sort of have a very high bar of expectations). We got a discount for ski rentals from the hotel and the location cannot be closer to a ski lift. Every day we enjoyed fabulous breakfast and the last night we had a dinner in the hotel restraint which was exceeding our expectations: the service was at the high level as well as food was delicious. In addition I wanted to mention the spa area, it gave us the proper relief after the whole day skiing. Having checked out we were delivered in minutes to the train station with the electric car. Finally I happened to forget my id card in the room, but it was kindly found and I got a call from the hotel. Andrea organised its sending to my home address, and I am really grateful for that.

Stayed in February 2024

Everything was perfect - thank you so much!

Hotel National Zermatt is the ideal family hotel for skiing in Zermatt. The location is perfect - right across the street from the Sunegga lift and two doors down from a great ski rental shop! The staff are friendly and professional and did an absolutely fabulous job of making us feel welcome. The hotel website does not do justice to the spa - a main pool, hot tub, and indoor baby pool, along with steam room, sauna, etc are fantastic. After a day of skiing, the spa area was perfect for our family - my husband and I enjoyed it, as did our infant and toddler. Breakfast is five stars! Hotel National has all of the luxuries and comforts a discerning traveler wants, but it's also a down to earth, family friendly place. If we return to Zermatt, we'd love to stay here again! Exceptionally clean - the staff keep everything in good order and are very responsive to guests' needs.

Stayed in February 2024

The price was high for us, but we booked last minute in a high season week.

The hotel was very kid friendly, the staff was excellent, the breakfast was amazing, the room was comfortable, the beds were awesome, the pool and spa were great for us, the location was ideal. The kids loved the net loft in our family room. We had a view of the Matterhorn, and a balcony.

Stayed in February 2024

We loved the hotel, the spa was amazing, the food was great and the staff really helpful and friendly

Stayed in February 2024

The breakfast buffet was excellent with a beautiful wide selection of food and delicious coffee. The restaurant for dinner was superb with great food and friendly service. The location was very good, off 'city center' and quiet. The Wellness Center was wonderful with three choices of sauna rooms.

Stayed in January 2024

It would be great if lobby area would be open 24/7 to sit / work and for spa to work until 10 pm (currently it is working till 8 pm).

National has a superb location right in front of Sunnega lift. Hotel stuff was very friendly and attentive. Rooms were of a very decent size. Breakfast was superb. Internet connection in the room was also great.

Stayed in January 2024

The only thing was our room was very dark . No overhead lights and minimal lamps so not great for doing make up etc with 3 girls sharing . The only bright area was the bathroom .

Larger than average bedrooms in Zermatt .Lovely restaurant and spa ! Excellent staff . Albano at reception amazing customer service .Location for ski lifts and high street couldn’t be better .Collection from the train station and a lift back on departure .

Stayed in January 2024

Just 5 stars for 4 ones money

Stayed in January 2024

Good value and great location for easy access to slopes via Sonnega

Stayed in January 2024

We had no issues.

The staff was fabulous. We felt at home when then wanted to talk to us about out day. We are looking forward to returning, soon.

Stayed in January 2024