The staff were very kind and helpful. The room was clean and had everything I needed. Breakfast was delicious and the chef gave me a seat with the most amazing view of the Matterhorn. Everything was perfect :)

Stayed in April 2024

there was a miscommunication in my reservation, they cancelled my original room because they assumed my inquiry about other room, they assumed im cancelling which I didnt, so I have to pay half of the additional charges because they gave away my booked room to somebody else.

not so good, there should have been scrambled egg and meat like sausage and bacon

Stayed in April 2024

There were tiny mold patches close to the window

The location is perfect. All amenities for skiers are extremely convenient!

Stayed in April 2024

Very helpful staffs! Helped me pack my breakfast and figured out train situations.

Stayed in March 2024

Shower door leaking as above

Great location and friendly staff. Breakfast was included for us and a good continental buffet breakfast. Room was very warm. The only down point was the shower door leaked onto the floor... extremely minor point.

Stayed in March 2024

No negatives.

Great location, friendly and helpful staff, good facilities and nice room.

Stayed in March 2024

Breakfast is good and location is good

Good location, convenient for ski and shopping

Stayed in March 2024

Suggest they find a better place for storage of luggage after morning checkout while skiing last day before departure. Was not a problem, just feel it was not ideal.

Staff excellent, location perfect for the bus and walking area of the village for restaurants and shopping. Breakfast great, room as well. Great value.

Stayed in March 2024

Breakfast, the service, location of breakfast area was amazing

Stayed in March 2024

Bed and pillow.

My room has a perfect view

Stayed in March 2024

Nothing

Very good location, cozy

Stayed in March 2024

It would have been nice if some of the breakfast items were rotated for some variety or if hot food options were available.

The room-with-a-view was unbelievable! The Matterhorn view was directly out the balcony door. It was so majestic! Also, the location was unbeatable! We walked straight to Sunnega tram every morning! The ski/boot drying room were a real plus. We also really like the breakfast! Last thing, John at the desk went out of his way to make us feel welcome and to be helpful! He is part of the reason that we would return back to this property.

Stayed in February 2024

The noise right outside from the bar across the street - bring good earplugs.

Great location, really friendly staff and good ski locker facilities with heated boot rack.

Stayed in February 2024

Restaurant recommendations weren’t great.

Close to ski loft and busses. Very close to restaurants and less then 6 min walk to all main areas.

Stayed in February 2024

For my needs, there was nothing lacking, thus, there is nothing negative I can say.

Our stay at Hotel Parnass was wonderful. It is centrally located to the main area of the city. One of the main lift areas (Sunegga) is an 8 minute walk from the hotel. The Cog Railway station is about a ten minute walk to the station, however, there is a bus stop near Sunegga. The hotel rooms are very nice if you just need a clean, comfortable place to stay; it is not a 5 star hotel. There is a nice sitting area with coffee available all the time. A very nice breakfast is served, which is included in the price of the room. The rooms are clean and well kept. Most importantly, I found the best thing about the hotel is that all of the staff were friendly, attentive, and most helpful in all respects. If you don't need all of the amenities of a 5 star hotel, I highly recommend the Hotel Parnass. Should I return to Zermatt, I will stay there again.

Stayed in February 2024

I love this hotel so much! This was the third time I have stayed there and each time I like it more. The hotel is clean and nice, the location phenomenal, and the staff always goes above and beyond.

Stayed in February 2024

Nil

LOCATION

Stayed in January 2024

Nothing.

Close to everything!

Stayed in January 2024

I booked a Mountain View and got a view of the back yard. Clerk refused to move us initially but we were moved the next day to a more appropriate room. I chose the hotel because I had a great experience last year with a Matterhorn view. Management has changed, and although it was not a bad experience, the disappointment with the room Affected the experience.

Convenient to skiing, comfortable room.

Stayed in January 2024

- Has a European style shower head where you need to hold it by hand with a weird placement on the middle of the wall. - heating turns off early in the evening so it was a bit cold one night. Seems this is a setting the hotel has across all rooms as we couldn't turn the heating back on (unless we just couldn't work it out!). Would be good for staff to inform about this at check-in

- Would recommend staying here. - Amazing view of the Matterhorn if the weather is kind. We could see sunrise hitting the Matterhorn from the room which was convenient. - Excellent location. Close to everything in town including restaurants, supermarket, train station - Very clean and comfortable .

Stayed in December 2023

Great location, very helpful and friendly staff, Matterhorn view is amazing! Perfect value for money.

Stayed in January 2024

Services and location

Stayed in December 2023

Nothing to say

Great location

Stayed in August 2023

Maybe an electric room lock?

beautiful city view and matterhorn view from the balcony. Very kind staff and sumptuous breakfast. Easy laundry service with a good price.

Stayed in September 2023