Nothing.

Staff was very nice and helpful. Accommodations were great and in a quiet area of town. The breakfast was great with an amazing cheese spread! The bar was great for a quick apres hike.

Stayed in April 2024

Nothing.

We liked the nice balcony and the large bathroom.

Stayed in March 2024

There wasn't made any offer for transport to/from the station.

Nice and modern hotel outside the center of the town, so very quiet. The room is nicely decorated en very clean. The staff is very friendly and helpful. Good breakfast with a great variety of products.

Stayed in February 2024

No thermostat

Great location, owners were very nice

Stayed in February 2024

A sauna would have been great for after skiing. The location is about an 8 minute walk to the Sunnegga lift which is very squishy in the mornings - and a much further walk to other lifts.

The room was very comfortable and modern, however maybe a little bit small for a week long stay. The breakfast buffet was sensational - so much variety. We also very much appreciated the English tv channels, it was great to watch a movie in English after a day of skiing. Nice big ski room.

Stayed in January 2024

Our room for three with three singles did not leave much space (the third bed was a pull-out couch, which must have been the free space in a two singles room). It was tight but clean, and with a tidy-up between nights.

Fantastic breakfast, nice variety, good coffee. Nice bar and bartender and lounge space for an after dinner drink and chat or game of cards.

Stayed in January 2024

Our only wish is that the hotel had a sauna, steam or something - there really wasn’t anything that we disliked about the property.

The staff are wonderful, it’s like staying with family. the breakfast, apero, snacks and daily soup are excellent. We enjoyed the location as gave us a walk before and after dinner. Also very close to the rental shop. The hotel is spotless and the cleaning crew is amazing.

Stayed in January 2024

I can’t think of anything I did not like.

We enjoyed our stay at Hotel Phoenix very much and would recommend it to anyone planning a trip to Zermatt. The hotel itself is located conveniently, a short 5-10 minute walk to the train station and 5 minute walk to the Sunnegga lift. If you prefer to go a little further to the Gonergrat train to the top, that is walkable as well. The hotel is so clean, the staff friendly, and the rooms are beautiful. It was truly a 5 star experience. The free breakfast was nice with an assortment of cheeses, meats, fruit, eggs, and freshly baked breads and bakery items. We hope to be back to Zermatt and will definitely stay here again.

Stayed in January 2024

So welcoming staff. Great view on the Matterhorn!

Stayed in September 2023

The location was difficult for my wife to walk to from the train station.

The property was nice and the breakfast was delicious. The staff was very professional, friendly, helpful and knowledgeable. The room was clean and comfortable.

Stayed in September 2023

The breakfast was acceptable but could be improved upon.

The room was as advertised. Clean and comfortable and close enough to walk to all attractions.

Stayed in September 2023

Their night lights near the bed need to be replaced.

Hotel Phoenix was a great place to stay. They were friendly, helpful, had a great breakfast, flexible and accommodating.

Stayed in September 2023

We’ll designed, very clean, good breakfast. Helpful staff.

Stayed in September 2023

A little further from the train station than I wanted…

Clean and new and the desk reception team was extremely helpful!

Stayed in September 2023

There are no binders, The curtain on the headboard lets all the light from outside onto the head and there are no fridge in the room

Staff very friendly, special breakfast prepared for the ultraks, rooms are very clean

Stayed in August 2023

A but far from the center, but only about 10min on foot Max.

The whole hotel, the rooms, the breakfast.

Stayed in August 2023

Only thing we didn't like was there is a gym/hang out right outside the side of the building we stayed on. Too many people loitering there smoking. I know this is out of control of the hotel.

This was probably my favorite hotel during our two week stay in switzerland. The people were so nice. The room was great and even had a nice patio that we could sit on together at the end of our day. The breakfast was fantastic. Nice variety , fresh and plentiful. We had an issue with yellow jackets under our patio door. They took care of it right away. We traveled with 3 people and the room was big enough for all of our bags and us. The walk from the train station isn't too far but for older folks the hill might be a bit much but there are taxis. We decided to stay and hike the morning we checked out as you could see Matterhorn. They let us leave our luggage so we could enjoy the rest of our stay in zermatt. Would stay here again and highly recommend.

Stayed in August 2023

The breakfast buffet could be more varied and the food such as cut fruit coul be fresher. However, overall breakfast was very tasty and we were satisfied.

The location was perfect, view of Matterhorn from balcony was stunning and all staff was very helpful and kind. The room was nice and clean.

Stayed in August 2023

No fridge We felt like being constantly watched, especially during breakfast. May be cultural differences (we live in Australia) but made us feel uncomfortable “trying to assist” all the time but being supervised of what we do / take.

Views of Matterhorn Room was very comfortable

Stayed in August 2023

Great location and helpful staff

Stayed in July 2023

Exceptionally friendly and helpful staff!! Good breakfast!

Stayed in July 2023

Great location with Matterhorn views and close to town. Very clean and comfortable with friendly helpful owners and staff. Breakfast variety was amazing and delicious.

Stayed in July 2023

Staff was very friendly, lovely views of the Matterhorn from the balcony, nice breakfast. Access to gym was a nice bonus! Overall good value

Stayed in July 2023

If you wanna watch the sunrise,the hotel is near "Zermatt Matterhorn Viewpoint". There is big, beautiful, comfortable room and good shower. Breakfast with varied options like bread, egg, noodle soup, cheese and some meat,and I really enjoyed. Hotel staff is friendly.

Stayed in June 2023