Untere Wiestistrasse 11, 3920 Zermatt, Switzerland
#117 of 456 hotels in Zermatt
Guests' ChoiceBased on 166 hotel reviews
9.0Cleanliness
9.5
Comfort
9.3
Location
8.8
Facilities
9.0
Staff
9.5
Value for money
8.7
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 September 2021
Henry
United Stateslots of personal attention
Stayed in September 2021
Reviewed: 18 August 2021
Esmeralda
Albanialoved the view and rooms!
Stayed in August 2021
Reviewed: 29 July 2021
Alexandra
United StatesWe had a great stay at Hotel Phoenix! The location was great (10 -15 minute walk from the train station, but slightly outside of town), the staff was incredibly friendly, and the breakfast was wonderful! They currently are not doing a breakfast buffet, but we placed our breakfast order the night before and everything was set up and waiting for us at our table when we arrived in the dining room. The staff was very attentive during breakfast and brought us any additional food or drink items that we wanted :)
Stayed in July 2021
Reviewed: 28 July 2021
William
United StatesA little warm at night for sleeping.
Great breakfast
Stayed in July 2021
Reviewed: 19 June 2021
Nathalie
SwitzerlandVery nice view on the matterhorn from the terrace on fourth floor and very quite.
Stayed in June 2021
Reviewed: 6 June 2021
Damien
SwitzerlandThe hotel staff were absolutely adorable, the gave us a lot of advices about the things to see and where to eat and so much more information about the region. They speak French very well, very friendly! We took the room with the view on the matterhorn from the balcony and it was magic! Very clean, this hotel partially made of wood offers a great experience! We had a great night!
Stayed in June 2021
Reviewed: 9 September 2023
7819pab
SingaporeA little expensive. No view.
Clean. Large room.
Stayed in August 2023
Reviewed: 26 August 2023
Andrian
SingaporeThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 25 September 2022
Heidi
AustraliaPillows and duvets were feather with no sheets. We were all very hot with no sheet (normal in Switzerland). Feather pillow are a bit like having no pillow at all.
Stayed in August 2022
Reviewed: 20 June 2022
Eli
IsraelAll was very close to expectations. Very nice and interesting city.
Stayed in June 2022
Reviewed: 5 January 2022
Apraham
Australiapoor management and very poor breakfast. the management wasn’t helpful
super clean
Stayed in January 2022
Reviewed: 22 October 2021
Meme
SwitzerlandThe facilities are a little bit old. The floor is loose and make a lot of noise when walking.
The staff was very friendly and helpful. She recommended the tour accordingly to the local weather and it was very helpful. The breakfast was very nicely organized and we were properly served.
Stayed in August 2021
Reviewed: 24 July 2023
Anonymous
United StatesClose to public transport
Stayed in July 2023
Reviewed: 17 October 2022
Anonymous
ThailandI stay at standard with matterhorn view, the view is great. So far from station, and up to the hill
Stayed in October 2022
Reviewed: 14 April 2023
Anonymous
Switzerlandcost light prinzip
Stayed in April 2023
Reviewed: 22 March 2023
Anonymous
Chinathe booking page is very misleading - to celebrate the belated birthday of my 12-year-old sun, I doubled my budget to book this Deluxe Double Room with Matterhorn View at 440CHF per night because we were specifically attracted by the picture of the bay window under Matterhorn view. However, what we got was no bay window not Matterhorn view!!! All we got was a normal window and a shabby balcony without Matterhorn view! We asked to change the room. The staff said it’s the last room coz we checked late. But we arrived at 11am at first and the room was not ready! We felt been cheated by the booking page. But the staff insist that the bay window room and the normal window room are ‘either or’ options for deluxe room - only hided in a small line of word description. With my 23 years experience traveling around the world with all kinds of hotels, I am really surprised by the service of this hotel! I believe most guests who viewed the booking page would expect that bay window is included in this deluxe room with Matterhorn view. If they are two types of totally different rooms with totally different views, the hotel should at least list them under two different product types.
not far away from sunnega
Stayed in March 2023
Reviewed: 11 January 2023
Anonymous
United Stateswe were refused a second key for our rooms, so checking on the kids was impossible and if one is out the other one needs staff to open the door. but at some point staff was busy and I couldn’t get into my room to use the bathroom. i have never stayed in a hotel where a second key was not possible for the room. coffee capsules not refilled during a whole week. drinks at the bar ridiculously expensive.
location anywhere in Zermatt is probably good
Stayed in January 2023
Reviewed: 21 April 2024
Wilco
SwitzerlandThere are no comments available for this review
Stayed in March 2024
Reviewed: 14 April 2024
Edwin
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 28 February 2024
Alexander
SwitzerlandThere are no comments available for this review
Stayed in February 2024
Reviewed: 15 January 2024
Kyle
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 8 January 2024
Rafael
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 19 November 2023
Hung-lung
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 14 October 2023
Nayem
SwitzerlandThere are no comments available for this review
Stayed in August 2023
Reviewed: 10 October 2023
Santiago
United StatesThere are no comments available for this review
Stayed in October 2023
Cameron Highlands, Malaysia
Mount Tamborine, Australia
Amstelveen, Netherlands
Sunny Beach, Bulgaria
Cartagena de Indias, Colombia
Campos, Spain
Cootamundra, Australia
Arezzo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content