22 Rigistrasse, 6006 Luzern, Switzerland
#61 of 77 hotels in Luzern
Guests' ChoiceBased on 94 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
7.8
Staff
8.9
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Mark
AustraliaNo fridge or tea and coffee . Little things
Clean and very comfortable. The View is amazing
Stayed in May 2024
Reviewed: 6 May 2024
Baumann
SwitzerlandThe Room was a little on the older side and not super clean. But it was acceptable. Breakfast was simple but okay
Location and staff was very nice
Stayed in May 2024
Reviewed: 21 April 2024
Rasheena
United StatesThe windows were broken in our room, so we were very cold the first night. Then staff was able to change our room. The rooms don’t get very warm. It’s cold in the bathroom. The water tasted bad. We needed a mini-fridge and a coffee maker. Usually hotels provide fridge and coffee. We thought it was unusual that the room did not have one.
Breakfast was delicious and we were satisfied with the food each day. Especially the espresso machine and ovomaltine! I’d like to suggest fresh cut fruit, like berries.
Stayed in April 2024
Reviewed: 20 April 2024
Stephen
AustraliaCharming hotel, wonderful staff, spacious room, very comfortable
Stayed in April 2024
Reviewed: 18 April 2024
Peter
United KingdomI was given room 19, second floor, balcony, stunning lake view - everything else was secondary after that. The man on reception was very helpful
Stayed in April 2024
Reviewed: 15 April 2024
Noor
BelgiumBreakfast could be better
Location and staff was great! The view was breathtaking!
Stayed in April 2024
Reviewed: 15 April 2024
Ludwig
GermanyThe hotel has passed its hay days
Location has lake view and is close to the city center.
Stayed in April 2024
Reviewed: 9 April 2024
Sarah
Switzerland- rooms aren't soundproofed, not a restful night hearing your neighbours snoring - Swiss people are multilingual the same I would expect from the receptionists
- good position - beautiful view - bus stop near by
Stayed in April 2024
Reviewed: 7 April 2024
Lisa
United KingdomHeating was on was very hot and no tea making facilities
Location
Stayed in April 2024
Reviewed: 7 April 2024
Devyani
CanadaIt only has stairs if you are carrying heavy luggage it’s tough to climb up, you only get breakfast and no lunch or dinner they have a lovely patio some life snacks would be nice to have in the evening.
The lake facing rooms
Stayed in April 2024
Reviewed: 4 April 2024
Alexandra
United StatesThe size of the shower was very small!
The staff was very helpful. The hotel offers breakfast for a very low price and it's very good! During my stay, I had a window view of the Alps and it was breathtaking!
Stayed in March 2024
Reviewed: 27 March 2024
Stuart
United KingdomThe extractor fan did not seem to be working on the 2nd and 3rd days.
The way in which I was treated by each of the staff. Excellent
Stayed in March 2024
Reviewed: 26 March 2024
Ng
SingaporeHad to climb up a slope to get to hotel.
Conveniently located. Well served by buses. Quiet.
Stayed in March 2024
Reviewed: 22 March 2024
Federico
NetherlandsNot even a coffee machine nor a fridge
Clean and welcoming, water bottle in the room
Stayed in March 2024
Reviewed: 18 March 2024
Jay
GermanyFurniture and interiors do show age and may need a paint job. Spider Webs in the balcony. No electric kettle or cups in the room.
The friendly staff, the lobby, the view from the balcony. Value for money in Lucerne. Distance from the train station and old town. Hair drier in the bathroom. Clean and modern bathroom.
Stayed in March 2024
Reviewed: 16 March 2024
Robert
Polandweak internet signal in the room;
very good breakfast with sufficient quantity, although not very varied; the room was clean and pleasant, the bathroom was functional and clean; the location of the hotel outside the center ensures peace at night, although the center can be reached on foot along the lake shore
Stayed in March 2024
Reviewed: 2 March 2024
Josef
Czech RepublicHot water pressure in the shower was very low.
Friendly receptionists, helpful with issuing the Lucerne visitor card and keeping my luggage in (early arrival). A complimentary bottle of water was provided, which is great. I had a single room on the 1st floor at the back, but it was a corner room with a side window with a view over the mountains too. The bed was comfortable, and the room was quiet. Walking distance to the city center or easy to catch trolleybus 6 or 8.
Stayed in February 2024
Reviewed: 25 February 2024
Venkatesh
GermanyNothing
Location and Staff.
Stayed in February 2024
Reviewed: 10 February 2024
Sourabh
IndiaToiletry’s we’re not there except liquid soap and towel
Great location good view
Stayed in February 2024
Reviewed: 4 February 2024
Wiebke
SwitzerlandEven if I was in the last floor, I heard people walking above my room
Beautiful building, beautiful view on the lake . Very clean. Friendly staff
Stayed in February 2024
Reviewed: 28 October 2023
Leif
SwedenWe had a nice stay at Royal Hotel Luzern. A nice room with a fantastic view over the lake. Quiet area - but only a nice, short walk from the center of Luzern. No breakfast served, but complementary coffee and croissants - what more do you need? In comparison with other offers, the price was OK.
Stayed in October 2023
Reviewed: 9 July 2023
Peter
Hong KongConvenient location for us just next to SHL school.
Stayed in July 2023
Reviewed: 19 May 2024
Jayanta
IndiaThe location is awesome since we got mesmerizing view of the Luzern lake and the mountains. Very close to the train station , all shops and restaurants were around. We would love to come back !
Stayed in May 2024
Reviewed: 18 May 2024
Moira
United KingdomN/a
Rooms were comfortable and well furnished . A small balcony was useful for sitting outside . Bed was superb , linen exceptional. Breakfast was full of hot / cold food buffet style. Our stay was great value for money and the tourist pass for free public transport was such a bonus ! Staff were ultra friendly and first class - nothing was too much trouble, we will return . Thank you
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content