Beautiful location, beautiful outdoor restaurant and pool. It was also very nice to have live music in the bar in the evening. We enjoyed the Presential suite and it has an amazing view directly on the boarder of the lake. - unforgettable!

Stayed in April 2024

The team went out of their way to help us and make our stay enjoyable.

Stayed in April 2024

Location , staff, cleaning

Stayed in April 2024

Breakfast is excellent Location is quiet and perfect if you want to relax

Stayed in March 2024

Nothing

the lake view from the room (which I paid for)

Stayed in April 2024

Amazing view in the front of the lake. The room very spacious and clean and the staff in the reception and spa very gently and helpful. Also excellent food at the hotels restaurant.

Stayed in April 2024

The room view was perfect, we had a lakeside terrace room with views of the lake and the mountains first thing in the morning were breathtaking. The facilities of the hotel was really nice, the spa and pool area exceptionally clean. Morning breakfast was to a high standard with a good range of choices.

Stayed in March 2024

As an every year customer, they request my details year after year! They don’t seem to appreciate my repeatability!!!

Location

Stayed in March 2024

Air-con not working, Wellness area needs renovation

The view from the room was amazing

Stayed in March 2024

Very elegant and high-end of classic stays

Stayed in February 2024

I was initially drawn to your hotel because of its impressive location and breathtaking room views. However, what truly made my stay unforgettable was your exceptional staff. They say that a hotel is only as good as its staff, and I couldn't agree more. Your staff captured the heart and soul of Switzerland, and it was evident in every little detail. From the moment I stepped into your hotel, I was greeted with warm and genuine smiles. The staff went above and beyond to make sure that my stay was comfortable and enjoyable. They were always available to assist me with anything I needed, and they did so with such grace and hospitality. It was clear that they genuinely cared about their guests and took pride in their work. What made your staff truly unique was their ability to make me feel like family. I have been living in Switzerland for quite some time now, and I have come to know the warm and welcoming nature of the Swiss people. However, your staff took it to another level. They made my stay feel like I was visiting family, and I cannot thank them enough for that. I must mention that I was going through a tough time during my stay. It was my birthday, and I was feeling sad and lonely after a recent breakup. However, your staff's kindness and warmth made me forget all my troubles. Even the friendly band that played every night was so welcoming, and it truly touched my heart. I would like to extend my sincere thanks and congratulations to the management for having such an exceptional team. Your staff truly made my stay unforgettable, and I will always cherish the memories I made during my time at your hotel. Once again, thank you for the exceptional service and warm hospitality. I look forward to visiting your hotel again in the future and experiencing the heart of Switzerland through your amazing staff.

Stayed in February 2024

Only outdoor parking, no garage.

Great hotel featuring amazing views of the lake and mountains. Excellent food, friendly and professional staff.

Stayed in January 2024

It is quite old and would need to be refurbished.

The view on the lake is beautiful (even though it’s on the street) and especially the area by the lake with swimming pool and Lago restaurant.

Stayed in February 2024

Smoking allowed in the bar - so we didn't have a pre dinner drink.

Wellness. Breakfast

Stayed in January 2024

Nothing

Location and the staff !!

Stayed in January 2024

None

The view and the staff service

Stayed in December 2023

Little far from the center

The hotel so quick and relaxing the view was beautiful.

Stayed in December 2023

The breakfast is served in a very small, parking facing location, this is something weird as they have the Restaurant Lago on site, probably lazy to keep it open. Did not correlate two bookings into one and had to call trying to vacant the room while having another reservation

Good Old Days in a little oldies but goldies location type

Stayed in December 2023

Aircon makes the rooms too dry during the night. Could hear some snoring during night as well

ROom with Lake view is amazing

Stayed in November 2023

This hotel is my favourite place in the Lugano area. It's beautiful, comfortable, and has all the amenities for a relaxing stay. We will be back with a pleasure.

Stayed in November 2023

Very nice place, perfect view to the lake, services are perfect.

Stayed in November 2023

Spa, sauna, pools, lake, room

Stayed in September 2023

There is nothing to not like! Perfect hotel!

Perfect hotel! Exceptional service, beautiful location & excellent food! Look no further this is the best hotel! Every single staff member was superb from the bellman, front desk, spa, pool, bar & restaurants. A special thank you to Franco, Rudy, Tarchi, Marianna, Giuseppe & Thorne (hopefully we didn’t miss anyone) that provided service way above and beyond. They made our stay very special and enjoyable. Thank you! We highly recommend!

Stayed in September 2023

The air conditioning in the room was deficient, could not get to a comfortable temperature at night.

Beautiful room with a lake view.

Stayed in August 2023