Gstaad, 3780 Gstaad, Switzerland
#29 of 56 hotels in Gstaad
Guests' ChoiceBased on 139 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.8
Staff
9.3
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Cheryl
SwitzerlandThe room was smaller than expected. We booked a “Junior Suite Alpine” - but the room given to us did not have a L-shaped sofa nor a dining table. For the price, we were expecting a coffee machine in the Suite but there wasn’t any (just a kettle and some Nescafé sticks).
super clean, good location, safe covered parking option (additional 13fr), and good breakfast spread. There is also a kids room on the ground floor and the spa access was a nice addition (although we didn’t get to use it).
Stayed in May 2024
Reviewed: 2 April 2024
Thierry
SwitzerlandNo cooked breakfast (except boiled eggs).
Nice room for 3 (plus a dog), with a mezzanine and a good view on the village and the mountains. Nice sauna, small hamam, coin-operated jacuzzi. The restaurant is quite good, excellent soufflé for dessert.
Stayed in April 2024
Reviewed: 29 March 2024
Aranda
Saudi ArabiaNothing
Cleanness, location, people
Stayed in March 2024
Reviewed: 10 February 2024
John
AustraliaNot much as it’s good value in the very exclusive and expensive Gstaad which has very limited medium priced options. Gstaad has also limited budget and family friendly places for food such as Wally’s burgers , bakery , “cappuccino “ and “ rialto “ bar & bistro and the town is not really recommended for families or travellers on a budget , unless it’s a quick day trip for gaze at the classy people and boutiques . Gstaad is aimed at high end wealthier traveller who does not blink at eye watering prices .
The location is excellent being next to the main town square with numerous boutiques and upmarket restaurants. The Hotel is a boutique family run operation with efficient staff , great breakfast, nice cosy guest lounge to get out your room and peaceful outside garden area . Get a larger room with a balcony if you can . It also has a free sauna and spa area which other hotels normally charge a hefty fee for .
Stayed in February 2024
Reviewed: 4 February 2024
Biotech
United Arab EmiratesEverything were perfect ..
Stayed in January 2024
Reviewed: 27 January 2024
Guy
United KingdomThe staff were all excellent and very professional
Stayed in January 2024
Reviewed: 17 January 2024
Afsheen
Saudi ArabiaEverything specially the location
Stayed in December 2023
Reviewed: 14 January 2024
Khawla
United Arab EmiratesI ordered the loccictiane shampoo and buy it from the hotel .. after leaving I realized they gave me shower gel instead . I think it was by mistake but now i have 3 shower jels that i payed for but probably will not use .
Stayed in January 2024
Reviewed: 23 December 2023
Nicole
SwitzerlandNothing
Very friendly staff. Great location. Garage and great breakfast.
Stayed in December 2023
Reviewed: 21 October 2023
Suzann
GermanyNo room service between restaurant serving hours
The room was very spacious. I really appreciated having the sofa!
Stayed in October 2023
Reviewed: 16 October 2023
Brian
SwitzerlandI can’t think of one complaint.
My wife and I had an amazing time. The staff was great and very friendly.
Stayed in September 2023
Reviewed: 8 October 2023
Peter
SwitzerlandVery good value for central Gstaad
Stayed in October 2023
Reviewed: 21 September 2023
عمر
Saudi ArabiaSuper small room
Location
Stayed in August 2023
Reviewed: 10 August 2023
Karl
United KingdomEverything. Beautiful location. Great distance from town.
Stayed in August 2023
Reviewed: 27 July 2023
Abhineet
SingaporeThe staff was exceptional. The location was close to the station and the promenade. The restaurant was also excellent.
Stayed in July 2023
Reviewed: 25 July 2023
Karin
United KingdomPrice of alcoholic drinks made it too expensive to enjoy the bar.
Comfortable lounge area and really cute bar. Room facilities including water, tea selection, aromatic bathing soaps, face towels and moisturizer were great coming off the mountain, as was the wellness centre with spa and sauna facilities. Room had everything needed for a comfortable stay.
Stayed in July 2023
Reviewed: 22 July 2023
Arun
Swedenhaving no airconditioning in the rooms during summer months
as such everything was good.
Stayed in July 2023
Reviewed: 21 July 2023
Eloïse
SwitzerlandThe restaurant outdoors is located too close to the street but definitely not an issue.
A warm welcome and friendly staff. The restaurant was nice. The diner and breakfast was really good.
Stayed in June 2023
Reviewed: 11 July 2023
Mrs
United Kingdomnothing
it was clean and friendly service
Stayed in June 2023
Reviewed: 4 July 2023
Aaesha
United Arab EmiratesLocation
Stayed in June 2023
Reviewed: 2 July 2023
Luv
IndiaNo fans
All
Stayed in June 2023
Reviewed: 26 June 2023
Aparna
IndiaGreat view. Good breakfast and delicious dinner in restaurant. The staff all around the hotel are super friendly and helpful. You feel very welcomed here.
Stayed in June 2023
Reviewed: 4 June 2023
Cecilia
SwedenBreakfast is very nice as well as dinner and the service is fantastic! The rooms are renovated and well cleaned, I feel welcome every time I am there, like a home away from home:-)
Stayed in June 2023
Reviewed: 26 March 2023
Alara
TurkeyThe billard must not be charged. I mean they could do better and provide a free of charge billard game if they even provide some entertainment like that.
We’ve booked a family room and the sofa was not that comfortable, they helped us and made it much more comfortable. Thank you staff!! The breakfast was amazing, the refurbished rooms were also so chic. everything was clean and the hotel was relaxing.
Stayed in February 2023
Brussels, Belgium
Niederkassel, Germany
Westport, Ireland
Southbridge, USA
Prades, France
Budva, Montenegro
Lindet, Denmark
Cape Town, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content