Check in process was not satisfactory. We were given a corner suite room but the staff did not walk us all the way to the room, only elevator, had issues getting in our room but luckily a cleaning lady helped us. My girlfriend settled into her room and I went to exchange keys at front desk, however, head manager did not apologies for the wrong keys but stated to us the hotel gave us the wrong room and proceeded to move us to another smaller room without apologizing for the inconvenience. For the price you pay, unfortunately quality of staff is to be desired, rooms are out dated, no information on how the room works with lights power curtains ext.

Gorgeous historical hotel that over looks Zurich city

Stayed in November 2023

Money wise it’s not worst it

Stayed in December 2023

This supposedly a 5 star hotel, but the service is sub-zero. First my room wasn’t ready and we lost nearly two hours before being able to check in the correct room. Second day they cleaned the room and took the tea cup and tea pot, so I asked at 16h for a new set, I asked again at 16h30, 17h nothing happened, then someone popped up in my room by chance asking me if I need something I told him I was waiting fir my tee pot, after another hour they brought tea cups but still not no tee pot at 18h. At 19h15, the turn down servie team came in my room, I asked them about a tea pot they brought it 5 minutes later so after more than 3 hours I finally had it, I went down to meet the manager on duty informed her about the incident and also told her that my phone wasn’t working any more and that they needed to send a technician to fix it. Never hear about her any more nor dis anyone try to fix the phone. It was as if I talked to a wall. I finally gave up trying to get anything done for me in this hotel. I rate the service team 0, except for the turn down lady who did her job and solved my issue in 5 minutes

Location, view and architecture of the hotel are great

Stayed in December 2023

Housekeeping missed cleaning our suite twice

Good views and restaurants were great

Stayed in July 2023

I ordered flowers for my girlfriend as a surprise to the room and they didn't arrive. The food we ordered 2 times was wrong. I had to call twice to get a fork and it never arrived.

Stayed in June 2023

average service

location

Stayed in April 2023

the hotel charged my card before I formally checked out and when I brought it to their attention they claimed it was an authorization, yet, I received two separate emails during my stay asking me how my stay was as if I checked out, but I didn’t check out and my credit card was pending the charge. this is insulting for a solo traveler and a younger person of financial means. I wouldn’t advise anyone to stay of like-status and age to stay here. this seems targeted to an older crowd and dated in hospitality. the staff in the bar and restaurant were lovely, but the hotel accommodation operations needs help.

Stayed in December 2022

too corporate

nothing special

Stayed in November 2022

Poor breakfast and messed up breakfast area, worn out furniture all over the hotel.

Location is good

Stayed in September 2022

almost everything

Stayed in September 2022

Staff could be more helpful. Was given wrong info twice (once being the timing of spa, which made miss the spa in the morning until the last day). Housekeeping was not on par with a 5* hotel at all, specially one at this cost. I left a dirty wet bath robe in the bath. Instead of changing it they just hanged it up again. They left cleaning cloths in the room. They didn't leave water in the room. One of the stingiest 5 stars I've even seen (I travel at least once or twice a month, business and leisure). Beds were too soft and bouncy. Pillows uncomfortable. Definitely too over-rated.

Very nice views. Rooms complete with facilities.

Stayed in August 2022

Staff, Especially at reception and parking. Unprofessional, arrogant and rude.

Spa was nice, outside terrace as Well

Stayed in May 2022

Old furniture , decoration very poor 4 Star level . Kitchen 24h terrible Bed and pillows 3 stars level Bar organisation terrible In general it worth 1/4 of the price

Breakfast ok

Stayed in March 2022

The staff’s overall attitude is one of nonchalance and they seem to trained to explain problems, not solve them. Definitely doesn’t feel like a true 5 star hotel atmosphere from check in to check out.

Amazing location, great spa, the general eclectic ambiance of the hotel’s design.

Stayed in September 2021

Service and housekeeping

Concierge, reception team and room service were good. The Spa is amazing.

Stayed in July 2021

nothing

the facilities are amazing, in particular the spa ! and the lobster club was excellent 🥂

Stayed in April 2023

The service on all levels not existent. There are a few people trying to maintain the old Dolder Grand level but is not enough. Service is worse then at a 4 star hotel. Food at lunch time is nothing special. Not for the money you pay. The Dolder Grand is no more worth the money.

Location and the Spa Facilities

Stayed in July 2023

the service, TV didn’t work in the room, bad service in the bar, the food not very good

only the location was nice

Stayed in September 2022

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in March 2024

There are no comments available for this review

Stayed in March 2024