5 Stadthofstrasse, 6004 Luzern, Switzerland
#55 of 77 hotels in Luzern
Guests' ChoiceBased on 128 hotel reviews
8.0Cleanliness
8.5
Comfort
8.3
Location
9.2
Facilities
7.9
Staff
7.6
Value for money
8.0
Free WiFi
7.9
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End of dialog contentReviewed: 4 June 2024
Sawsan
Kuwaitlocation , clean
Stayed in June 2024
Reviewed: 1 June 2024
Cheng
TaiwanThe room is too small.
The staff have been helpful.
Stayed in June 2024
Reviewed: 31 May 2024
Cyril
AustraliaWe only had two paper cups to use with the kettle. After 3 days they start to leak. Perhaps plastic beakers would be more sustainable. Would be useful to know what type of wall sockets are in room so can bring right adaptor. Swiss have either flat or recessed sockets and can be fiddly to find an adaptor that actually works.
The hotel is near all facilities and within walking distance to train station. I walked to and from with a 12kg rucksack no problem. The room a double was spacious. Everything was clean. The hotel has no staff so can't comment on that. That was okay. Contact via Whatsapp was very efficient.
Stayed in May 2024
Reviewed: 28 May 2024
Chi
Hong KongCharging plug not high enough
Have welcome sweets and bottle of water
Stayed in May 2024
Reviewed: 16 May 2024
Sumanus
United KingdomService don’t have any coffee or tea for arrivals
Location
Stayed in May 2024
Reviewed: 12 May 2024
Rebeca
SwitzerlandSame as everything in Switzerland: it is overpriced. But still not as overpriced as other places I found. Normally, overnight guests at hotels in Switzerland get city transportation free of charge. No info about how to get it was available for this in the entrance or the room.
Good location, new and very clean. The self check-in and check-out was quite easy. The room had a small fridge and a water kettle.
Stayed in May 2024
Reviewed: 3 May 2024
Travelling
IndiaMattress felt a bit less comfortable.
It was nicely located , just 10mins walk along lake side. It was clean. Nice big window to give that airy feel. Washroom was very clean. Complementary chocolate and water on checkin. Check-in was easy. They did housekeeping as well after day 1 which was refreshing to see.
Stayed in April 2024
Reviewed: 27 April 2024
Faulkner
United KingdomOnly issue we had was maps wasn't working so well.
The room was spacious and very clean. Loved the fact the room had a kettle and fridge, with a few little bits left for us, water chocolate and biscuits. Easy to access from the town. Would recommend to anyone.
Stayed in April 2024
Reviewed: 10 April 2024
Vladimir
LuxembourgExcellent location, clean room and even a fridge.
Stayed in March 2024
Reviewed: 6 April 2024
Shiva
SpainIts near to luzern train station.
Stayed in April 2024
Reviewed: 6 April 2024
Suresh
Czech RepublicClean room and fresh linens
Stayed in March 2024
Reviewed: 4 April 2024
Krzysztof
PolandNothing really, everything was fine taking price into account
Cleanliness and self checkin saving lot of effort
Stayed in April 2024
Reviewed: 31 March 2024
Victoria
SpainNice location and comfy beds.
Stayed in March 2024
Reviewed: 19 March 2024
Kelly
SwitzerlandThe bedding was ok, but the mattress and pillows seemed to be low quality, I wouldn't stay for more than one night
The self-checkin system was convenient, also we checked in online so that made things even easier. The location was great, 3-4min by bus from the train station. Good value for money for one night.
Stayed in March 2024
Reviewed: 12 March 2024
Kathiravan
MalaysiaGood location
Stayed in March 2024
Reviewed: 12 March 2024
Faradina
IndonesiaElevator is too cramped
Great location, spacious, sparkling clean
Stayed in March 2024
Reviewed: 17 February 2024
Vincy
United KingdomSelf check-in was really helpful. The place is in good location and the room was clean and welcoming.
Stayed in January 2024
Reviewed: 2 February 2024
Christine
SwitzerlandA no frills room, clean and large, and close to the lake and city center.
Stayed in January 2024
Reviewed: 30 January 2024
Ece
ItalyFacility met all our expectations, bathroom was clean and beds were quite comfortable. Room was warm which we were very happy about and there is carpeting so not having slippers was not a problem. It's big enough so easy to move around.
Stayed in January 2024
Reviewed: 22 January 2024
Partha
IndiaThere was absolutely nobody to attend to my problems. As an example, the Television set in my room was not working just because the cable TV connection or whatever the input to the system was, was actually disconnected and the cable was lying on the floor. I tried to connect it to the TV but I couldn't do it due to various reasons. I sent a message to the property using my Booking.com application but nobody even bothered to respond!! As a result, I couldn't watch TV even once during my stay.
The smooth check-in and check-out processes
Stayed in December 2023
Reviewed: 16 January 2024
Alesha
AustraliaIt would have been nice to have a bit more interaction with the staff (as you don’t interact with anyone other than virtually), but it didn’t interfere with our stay at all!
The room was very clean and comfortable, perfect for a short stay in Lucerne. The self check in process was easy and efficient. Good location, right near supermarket and bus stop, short walk from the station
Stayed in January 2024
Reviewed: 12 January 2024
Gabriela
United StatesThe self check in system wasn’t as easy. And when I asked if I could come earlier to do the checkin and someone replied to me yes, your room is ready. They didn’t even mention that there would be an extra charge to check in earlier so I went all the way there to find out on the self checkin machine that I had to pay extra money for that. Specially when most universal places will have the checkin at 2pm this place checkin was at 3 and for one hour earlier they wanted to charge 30CHF, crazy out of their mind for being so inconsiderate and gold diggers. I wouldn’t recommend this place ever!
The location was alright
Stayed in December 2023
Reviewed: 17 December 2023
Tamara
SwitzerlandIt’s more of a block of apartments rather than a hotel (i.e. no reception), which is not a disadvantage at all.
Excellent location, clean and great value for money. Glad we stayed there and would consider again.
Stayed in November 2023
Reviewed: 12 November 2023
Derrick
United StatesThe only negatives were the key cards not opening doors consistently. Also the room only had one towel and no bodywash rags.
The hotel is a 10 minute walk from the train station and near a lot of attractions. There's also plenty restaurants and shops to attend.
Stayed in November 2023
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