13 Engelgasse, 9450 Altstätten, Switzerland
#6 of 8 hotels in Altstätten
Guests' ChoiceBased on 37 hotel reviews
7.7Cleanliness
8.3
Comfort
7.9
Location
8.9
Facilities
7.5
Staff
7.2
Value for money
7.9
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 October 2023
Angela
United KingdomNothing. It's a basic hotel but all needs are catered for.
Clean and comfortable. Good location for us as visiting relatives locally.
Stayed in October 2023
Reviewed: 2 October 2023
Mary
AustraliaLocation was right in the heart of town. Room was warm and cozy on a very stormy night. Nice to get off the Autobahn and find a little gem. Breakfast as good.
Stayed in July 2023
Reviewed: 30 September 2023
Sebastiana
BrazilHotel is well located, comfortable clean, and very accommodating. They answered all my queries very promptly and accommodated all my requests. I highly recommend this hotel.
Stayed in September 2023
Reviewed: 19 September 2023
Serajzadeh
United Arab EmiratesIt didn’t have ac and it was a bit hot in the room
It was very nice especially the room which was in the attic! And a good and complete breakfast.
Stayed in September 2023
Reviewed: 21 August 2023
Nickb92
NetherlandsWe were on the 3rd floor and it was 35 degrees outside. A fan or Airconditioning would have been nice. Also, the shower is nice, and it was very clean, but a shower curtain really... that could have been done nicer with a glass door or whatever. This is also more hygenic for cleaning, and will last so much longer. Also, the place is very very noisy, and then it is not through the walls, you dont hear people talk, but the floors squeek and creek very loudly when people walk over it. Also you hear this from other rooms and this was very annoying.
The check in procedure was super nice. We arrived quite late, which is absolutely no problem as there is no staff involved in the process. We liked that, because you can do and arrive when you want without troubling anyone or calling or sending emails. Also, if you need anything extra like a stretcher or a towel, it is all for the grabs in one of the storage rooms. Super trustfull, and super nice. We loved it. Same with the breakfast. The quality and variety of products was very nice! You can just do your thing as there was also no personell involved. Everything you needed was there. Overall, a great first experience with this concept, we would definitely like this style of hotel in the future.
Stayed in August 2023
Reviewed: 6 August 2023
Łukasz
PolandThe bathroom was really tiny and it was a struggle to move around there
Easy self check-in. Really good breakfast. Beautiful interior of the historic building.
Stayed in July 2023
Reviewed: 15 July 2023
Hussein
SwedenHot room in the summer . No fans . We needed to open the windows and it was noisy outside in the night .
Place
Stayed in July 2023
Reviewed: 25 June 2023
Ebubekir
Turkeythe breakfast and the smiling face of the staff are very good
Stayed in June 2023
Reviewed: 20 June 2023
Jayanta
IndiaDidn’t have an iron in the facility. Also, it was very noisy during night due to some activities going on in the street below.
Property is located centrally
Stayed in June 2023
Reviewed: 23 May 2023
Robert
United StatesNot a great fan of the self-check-in, but the price was right.
Safe, secure bike storage in their “veloraum”, complete with tools, floor pump, chain lube and workstand! Outstanding!
Stayed in May 2023
Reviewed: 23 May 2023
Regina
AustraliaThe single room is very tiny and would be hot in the summer. Being in the centre of town you will hear people and church bells. The windows block the noise out perfectly, but its something to be aware of.
This hotel is in a great location and has a nice feel. The self check in is easy and convenient and the hotel provides good information about parking etc. and a good breakfast which is included.
Stayed in May 2023
Reviewed: 21 May 2023
Regina
AustraliaThere was a bit of a smell in the hallway but it was gone the next day.
Breakfast was nice, lots of choice and a plenty of time to go and eat. I love the location in the centre of town. I stayed in a double room by myself so I had plenty of room. Self-check was easy for me.
Stayed in May 2023
Reviewed: 20 March 2023
Ernst
Switzerlandnicely done hotel project in historic building, good beds, clean rooms, easy self check in / out.
Stayed in March 2023
Reviewed: 7 February 2023
Olha
UkraineI like staying in this hotel, it was clean, authentic, very nice place in the center of town, a good breakfast. I stay for 5 days and it is great. I would recommend to stay there.
Stayed in February 2023
Reviewed: 20 September 2023
Olha
UkraineIt is great place in the center of town. I stayed a few times here. It is tasty and great breakfast and nice room.
Stayed in September 2023
Reviewed: 13 July 2023
Christopher
United StatesElevator didn't work. I understand it hasn't worked for a long time. Stairs are narrow and difficult. To carry luggage to the third floor was very difficult. No information about breakfast. No staff in sight anywhere.
Stayed in July 2023
Reviewed: 6 May 2023
Tiziano
ItalyEasy check in
Stayed in May 2023
Reviewed: 13 February 2023
Olha
UkraineBeutiful hotel is in the center of town. Nice place, near Clock Tower, very clean, with plesent aroma smell in coridors, rooms, towells. Good breakfast, coffee-mashine awalable around a clock.. Good internet connection, so it was possible to work online. Good place to stay. I stay more than a week.
Stayed in February 2023
Reviewed: 3 November 2022
Or_travelers
United StatesThe self-checkin might be OK when it works, but it didn't for us. It took 3 tries and help from a room cleaner who just happened to be nearby, and who opened the machine to unjam it before we got a key. In the process we had to call a number twice, the machine charged our card twice, and it took months and a lot of communication to get a refund for the second charge. The room was tiny - we had to live out of our suitcases on the floor for lack of furniture. A very poor value, and it is hard to see how this hotel rates 3 stars. I would call it one star. This ruined our stay in Alstatten.
Nothing. We stayed in 35 accommodations, all 3 or 4 star, on this trip, and this was the worst.
Stayed in October 2022
Reviewed: 2 August 2022
Olatunbosi
SwitzerlandThe room roof hit our heads a lot.
We enjoyed the breakfast.
Stayed in July 2022
Reviewed: 22 May 2022
Manfred
Switzerlandsingle room: no desk, no chair, no clothes hooks at all!
Stayed in May 2022
Reviewed: 2 November 2023
Hans-juerg
SwitzerlandThere are no comments available for this review
Stayed in October 2023
Reviewed: 5 October 2023
Rbatsenko
PolandThere are no comments available for this review
Stayed in October 2023
Reviewed: 27 September 2023
Ashley
GreeceThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content