High quality in everything, the staff and services are exceeding expectations. We genuinely enjoyed our stay and looking forward to come back again.

Stayed in May 2024

I missed the tomatoes and often staff was chatting with each other or standing around instead of clearing the tables. The lady with the pink glittery shoes was always super busy even polishing glasses ;)

Best ever- they cook anything you want. The ripe papaya and mango I really loved

Stayed in February 2024

No complaints

Amazing 5star hotel with an excellent location! All facilities are great: spa area, fitness, restaurant, ski room... Breakfast buffet has a great variety, the staff was helpful

Stayed in February 2024

The staff was sometimes busy talking to each other and forgetting to clean the tables or asking for drinks but luckily we could get tea or coffee ourselves 🤓

Perfect! Amazing variety, especially the ripeness of the Mango and Papaya was making us soooo happy. Great quality, yummy omelettes. Will be back

Stayed in February 2024

The fact that as hotel guest you cannot book a table in the bar to eat and not a lot of lounge chairs compares to the nimber of rooms in hotel in the pool area to relax after sauna and pool (always occupied)

Location and facilities

Stayed in February 2024

All was to like with the exception of the Swiss prices which is everywhere in CH.

I love the fact that this property was smack in the middle of town. The view from the balcony are insanely gorgeous and leaves me with a lot of nostalgia!!!

Stayed in January 2024

Music in lobby and bar. If you must, please easy jazz or Ella Fitzgerald or Joni Mitchell or whatever. But not that stupid disco/tech “music”.

That I got an early check in and a late check out.

Stayed in January 2024

One of the best resorts in the world. The location, the hotel and the Villars village are magical.

Stayed in September 2023

Nothing

Location, room quality, facilities and customer care and service

Stayed in September 2023

Not too sure why the parking valet asked for our room number when we left. Did he think we sneaked out without checking out?

Staff was really nice and attentive. Room had a beautiful view. Breakfast buffet was amazing.

Stayed in August 2023

Expensive

Great traditional palace hotel. Large comfy room, sophisticated bar, lounge and restaurant with large terrace. Super attentive staff. More than you could want for breakfast.

Stayed in July 2023

No Minibar

Location

Stayed in July 2023

Pillows! Please change!!

Amazing location - with one of the best views Good food - excellent throughout / restaurants / breakfast Really nice and friendly staff - exceptionally focused on personalized service

Stayed in July 2023

small bathrooms. expensive.

spaces are magnificent. breakfast is really impressive. room is nice.

Stayed in July 2023

amazing hotel after renovation. staff is very friendly, food and the spa are amazing.

Stayed in June 2023

nothing

the place is amazing! all staff was super welcoming, supportive and responsive to the needs. Amazing breakfast and bar. We enjoyed the renovation and how the interior is designed! Definitely will come back again and again!

Stayed in June 2023

nothing

location in Villars Centre. friendly staff

Stayed in March 2023

The breakfast was spectacular, specifically the staff!! The breakfast might have had the best buffet I have ever seen. Wellness & Fitness area were very clean and well taken care off The reception staff was attentive and lovely at all times. Only the staff at the main restaurant were unfortunately a bit unmotivated and in general not very engaged with their work or guests. But overall I would highly recommend this hotel and will definitely come back!

Stayed in February 2023

Villars Palace is a truly luxurious hotel where the staff are very attentive and the location and views are magnificent.

Stayed in February 2023

Beautiful and clean hotel, attentive staff; delicious restaurants

Stayed in January 2023

cleaness

the position

Stayed in July 2022

The place could truly be world-class, but unfortunately the interior design is a complete miss! It looks like a B-league interior design bureau would have compiled a mood board by looking at the wrong Instagram channels. The entrance hall just doesn't work and the furniture of the common areas feels cheap and already passé. The corridors are decorated with "inspiring" quotes that are just one notch above the "I [heart] travel" and "welcome home" you would see in some medium-range AirBnBs. The whole design concept revolves around "Origins" (was it sponsored by Nespresso?): walking along the corridors, you are told stories about the Mustang people of Nepal, the ancient Kingdom of Ko, and some remote Papua New Guinea tribes, complete with pictures in loincloth. Instead of acting as the "invitation au voyage" it was presumably sold as, the elements take away the attention from the historical details and from the views. The exoticizing of indigenous people feels off and will not miss to trigger the first group of American lefties passing by the station. Instead of connecting me with my human origins as it was trying hard to do, the place made me feel like I was in some random airport Novotel. If Villars Palace really insists to have information written on its walls (please don't!), then at least something about the origins of the hotel, about Swissness or maybe about some local artisans or athletes would work better.

Amazing building, great renovation, great housekeeping standard (e.g. turndown service), fantastic details (manually folded curtain bottoms in the rooms), great location, great bed, great views, very good food, nice floor bar concept, nice toiletries, great selection of books in the lobby, nice swimming pool, beautiful gym, excellent breakfast buffet with several local specialities. I got upgraded and had a much better room than the one I booked, which was a very nice surprise.

Stayed in July 2022

Breakfast very poor and very, very expensive. Took 45 minutes to get a cooked egg that was then served cold and nearly 1hr to get raw oats.

Amazing dinner, food sublime. Amazing views. Nice compact room. Helpful staff, great location. Gym and pool beautiful. Whilst its expensive everything is great except the breakfast with is overpriced, slow and average.

Stayed in March 2024

Small rooms without enough space and one very small wardrobe. Ski room was cold as ice, our ski equipment was wet every day and couldn’t be dried because heaters were not working. Just one restaurant in the hotel was fully booked every night. In the bar was the worst service ever, it was multiple situations where we were waiting for tea or bottle of water for more than hour. Situations where we ordered and didn’t get our order ever.. There is no indoor pool and outside pool was not enough warm. No floor heating in the rooms.. New Years Eve was boring program, but nice food.

Interior, location,BREAKFAST WAS PERFECT, all the stuff were so kind and helpful.

Stayed in January 2024