The one and only thing we would charge would be the bathroom door! - it was a sliding door in frosted glass, and the main issue with that was that if one person goes to the bathroom at night, the bedroom is flooded with light which can wake the other person.

I chose this hotel for our short stay in St. Moritz on the recommendation of the Man in Seat 61 website, as he says he always stays here, and I can certainly see why - the hotel is very conveniently located for those arriving by train, as well as anyone planning to take the Bernina Express. The hotel has a kind of family atmosphere, it's large enough to have all required amenities but not so large as to be impersonal. The staff we encountered were without exception very friendly and helpful, and the bar (the largest whisky bar in the world, apparently) is a great attraction, all the bar staff know quite a lot about whisky! The view from the restaurant over the lake is spectacular, and if you're there off-season as we were and reserve a table, you're very likely to get a window seat. Our room was one without a lake view but was still spacious and well-equipped, with wooden floor and furniture in a sort of chalet-style look. The shower was very good. We were visiting in the middle of a two-week trip, and I'd essentially run out of clothes so I requested the 24-hour laundry service. I gather that housekeeping were a little unhappy at the volume, and the service certainly came at a price, but they treated my high-Street-anywhere clothes with as much respect as if they'd been from the Big-brand shops in St Moritz town centre. I was very happy with the beautifully neat, clean, pressed and folded clothes that came back. I would definitely stay here again, and my only regret is that I wasn't able to tip better for the exceptional service we had (though the staff were as gracious about the tip as they were about everything else). I highly recommend this hotel.

Stayed in May 2024

a longer stay

the upgraded room with lake view and the bar wiskies collection

Stayed in April 2024

Everything was great

Absolutely the best place to stay in St Moritz. Great staff and the food was lovely.

Stayed in April 2024

Nothing

Good location if you plan to take the Bernina Express, jaw-dropping view from the restaurant, plenty of parking space, electric car charging

Stayed in May 2024

Lovely location in terms of being right on the lake and next to the station, but it was a bit of a walk into the main part of town. The room was huge, more than enough space for us, suitcases, etc. It was also lovely to have a bath and not just a shower. Loved the whisky bar at the end of the day

Stayed in May 2024

Had no issues.

The Hotel exceeded our exceptions as a 3 Star Hotel. Views from the bedroom window were exceptional. The old saying "A picture is with a thousand words". The restaurant has excellent food and we had dinner there each night. They also have the biggest Whiskey Bar in the world with an amazing selection of Whiskey. The main train station is an easy walk but the Hotel provides a shuttle service. The Staff go above and beyond with any request. E Bikes are available for free to guests which we took an advantage of to ride around the Lake and trails.

Stayed in May 2024

Shower area too small

The location and nice lake view

Stayed in May 2024

One very minor comment - we would have preferred firmer pillows.

Absolutely stunning location; excellent staff.

Stayed in May 2024

The restaurant cold have been a tad better. Service was great.

Stayed in April 2024

The only thing I can think of is there being no water when I arrived! And no milk for the tea.

The little spa was a luxurious addition, very nice! I also took out one of the electric bikes at no extra cost and took advantage of a free trip to the mountains.

Stayed in May 2024

Nothing not to like

Great location to enjoy superb views of the lake, close to train station, very peaceful. Views from our room were amazing free parking and wonderful breakfast!

Stayed in May 2024

The dinner was over priced and mediocre! Breakfast lady was very abrupt, more busy setting tables up for the evening. Breakfast wasn’t good especially the hot food very limited and looked like it had sat for ages!

Loved the location The bed was so comfy Bedding was sumptuous very comfy The little Alpine spa was fabulous just what we needed. The reception staff were fabulous

Stayed in May 2024

Nothing

Complementary transfer to train station. Good breakfast.

Stayed in May 2024

None

The view from the room

Stayed in May 2024

A better sign guiding us to the main entrance would be helpful when walking up the driveway.

We loved the breakfast and the dinner specials were delicious and a great value! Staff in all areas were very kind and helpful! We would recommend this hotel to all our friends!

Stayed in May 2024

Smoking in bar area.

Amazing location with lake and town views. Cozy comfortable rooms with modern bathroom. Great restaurant for dinner and included breakfast was fantastic. Great bar lounge (though people were smoking) and complimentary ride to train station. Loved it!

Stayed in April 2024

Driver to train station was rude and we felt rushed. He did not want to be there and drove the van aggressively, turning sharply tossing his passengers side to side. Uncalled for!

Most staff friendly. Croatian bar tender was very polite, knowledgeable and friendly.

Stayed in April 2024

Nothing

I felt so welcome and enjoyed the stay. The facility, service, location, and everything is definitely the top-notch. Must come back and stay longer. Thank you so much for your wonderful hospitality.

Stayed in April 2024

A bit expensive.

Everything. The location is especially amazing.

Stayed in April 2024

N/A

The view was amazing and there were a ton of amenities (check out their very in depth binder in the room). The restaurant and whiskey bar were also incredible.

Stayed in April 2024

nothing

the free spa was a surprise. the free breakfast spread also excellent … and the view from the restaurant is superb ! the free shuttle to the station adds to the excellent and quality of service of this hotel. i highly recommend !!!

Stayed in April 2024

Bathroom old style but works and clean. Tv english channels are limited.

The breakfast was good. The location was good . Staff friendly. New bed.

Stayed in April 2024

The room was okay, a little tight for space. The bathroom was big.

The location was excellent. The railway station was close. Lovely views from the restaurant.

Stayed in April 2024

The steep climb to the entrance after a long walk !

Excellent Location, lovely views of the lake from most rooms (I think), helpful staff. Good breakfast and they have great choices for dinner as well

Stayed in April 2024