Amazing staff, good location and lovely hotel. Everything was as advertised. Priscilla and the other staff were fantastic. Really helpful, polite and went above and beyond (e.g., preparing a breakfast the night before we left as we were leaving early).

Stayed in May 2024

You have to pay for use of the facilities (hot tub and sauna) which we have not experienced before as these are often included. Prices were opaque and not clarified even when we asked and we had to pay 35 dollars after using the hot tub which was unexpected and seemed very high. I think part of the problem was a miscommunication as we do not speak Spanish and none of the staff could speak English but no compromise was given which we would have appreciated. Would have been a 10 otherwise!

The hotel is beautiful with lovely clean and comfy rooms, each with a balcony (though our view out the back wasn’t great). There was lots of relaxing space around the hotel, inside and in the garden which we loved. The hotel felt very thoughtfully done. Great breakfast as well and nice staff!

Stayed in February 2024

It happened a few times that there was no hot water after 8pm. No WiFi in the breakfast room - but this was not a problem for us as we had bought Chilean SIM cards after the first breakfast.

Super friendly staff, absolutely delicious breakfast and wonderfully furnished with great surroundings. The location of the accommodation is great, just a few minutes walk to the city, at the same time it is very quiet at night. Parking available, but these may be occupied by non-hotel guests and you may have to park in the courtyard.

Stayed in February 2024

N/A

Very unique

Stayed in March 2024

From the website and the description on Booking I had thought that the roof top jacuzzi would be on and available for guests to use for free, but on our arrival it was cold and there was a fee for its use and they also needed a 5 hour booking beforehand in order to get it up to warmth. The sauna was also listed as on the property but it was also at an additional cost as a paid service. I would expect this for massages and also other tourist services, but I had honestly thought that the jacuzzi and sauna were included.

This place was an amazing and welcome retreat for resting up between work travel and some adventures on our time off. It is only a few blocks off from the action and business of downtown Pucon with its easily walkable streets, dining and night life. We also walked to the lake and along the shore from this location. The rooms were compact but very nice and they also offered exceptional reception services, community lounge areas, and parking, which was very convenient and comfortable. It was in all a very relaxing stay and a great deal for us while in Pucon.

Stayed in February 2024

Nothing.

This beautiful rustic place far exceeded expectations - I'm not sure that the photos do it justice. An eco lodge largely constructed of wood near the centre of Pucon with stunning views of Volcan Villaricca. We were lucky enough to have what must be the best room in the place with a balcony offering stunning views of the smoking volcano by day and by night, it was awae inspiring to sit on the balcony and watch the top of Villaricca glow red. The bed was huge and super comfy and there was a large area and dressing space as well as a fridge which was really useful. The bathroom was massive too with 'his and hers' sinks. The staff, particularly Christina, were a delight and so helpful with printing out our border crossing stuff for getting to Argentina (all 14 pages) and they also provided a packed lunch when we left early for our vlocano hike plus on the day we checked out with no extra charge. Breakfast was super too with a lovely selection of fruit, ham, cheese, pastries and the offer of eggs always. Many of the staff speak Engilsh and there are also alot of tours that you can organise from this retreat. There is car parking too. Aldea Naukana is located just minutes from the centre of Pucon, a buzzing town that we simply loved. The staff will recommend restaurants but the Peruvian Loratena which is just across the road is a must.

Stayed in January 2024

Unique property with only a few rooms. Very comfortable and clean. The staff was really great. The breakfast was always good with a variety of options. The location was amazing! We had a great stay!

Stayed in January 2024

Breakfast was excellent; probably the best we had during three weeks of traveling in the area. Accommodation for one celiac in our party was excellent as well! The architecture of the building was unique as well as the indigenous artwork throughout. We had great views of Volcan Villarrica, and it was giving us a bit of a light show while we were there!

Stayed in December 2023

The only thing that we would have liked was for breakfast to stay open a little later, but that was only because we were staying out so late with the long days and 11pm sunsets! 8:30-10:30 is plenty long for most folks!

Absolutely beautiful accommodations for our trip to Pucon. Our room was clean, comfortable, and had an amazing view of the volcano. This hotel has perfect proximity to bars, restaurants and cafes. We were particularly grateful for the air conditioning and comfortable bed (and soft sheets!) after long, hot days. View of volcano is from our deck - which we sat on each night to watch the lava and smoke from the volcano. Absolutely incredible experience!

Stayed in January 2024

Nothing

Quiet, comfortable, good amenities, great service

Stayed in December 2023

Managing room temperature. Without control of the heater, the room was too warm for sleeping.

Natural setting, close enough to downtown to walk easily, but away from noise, lovely staff.

Stayed in December 2023

Poor lighting in the room

Fantastic location, lovely staff, great hottub with vocano view, good breakfast, nice relaxation area, nice wooden interior style

Stayed in November 2023

I was unable to lower the temperature of the continuous heating system, I opened the window... The bed was wider than long (only 190cm!). Most "gringos" need at least 200cm beds. The price is over average and usually I do not spend that much on my "normal" trips.

Beautiful architecture of wooden constructions, tranquil environment, trees, excellent breakfast with granola, fresh fruits, fresh juices, integral bread, sunny breakfast room, close to the beach, view to volcano Villarica, parking slot inside, very friendly recepcionist, helpful staff, free mineral water.

Stayed in October 2023

Wifi a bit dodgy. Heating difficult to adjust

Has a pleasant cabin like feel. Nice open fire in smalllounge near reception. Nice staff.

Stayed in October 2023

The wifi in the room was a little weak but I was able to connect to video conferencing successfully

As soon as you walk in, the hotel design is welcoming and relaxing. The staff was amazing and answered all our questions about parking, restaurant recommendations, hotel amenities, and breakfast (in both English and Spanish). We booked the rooftop tinaja and it was magical. The location was very close to town and the lake, we walked there everyday. We would definitely stay here again!

Stayed in August 2023

Nothing

A gorgeous, cosy hotel with excellent staff. Super breakfast. Great location. Our room had a wonderful view of the volcano. Loved the hot tub on the roof watching the volcano.

Stayed in August 2023

No feedback for improvements. 11/10!

This hotel is a gem. We stayed in May and pretty much had the place to ourselves. The rooms are really elegant and clean, the bed was comfortable, and we had a stunning view of the volcano. All of the staff were very friendly and helpful. Breakfast was so good and we enjoyed it in their cozy living room by the fireplace. We also booked the private hot tub on the roof and enjoyed a glass of wine under the moon and stars after a day of hiking in the national forest. The hotel is in a great location. It's close enough to walk to everything in town but is also in a quiet part of town. Exceptional hotel and people!

Stayed in May 2023

Great view, beautiful amenities. We also loved the peaceful and energy of the place. I’d definitely stay again

Stayed in April 2023

Quite expensive

Beautiful hotel, the facilities are very different and gorgeous

Stayed in February 2023

parking

pretty. good location. friendly staff.

Stayed in January 2023

They only accept credit cards from foreigners

Lovely room with a gorgeous shower. Breakfast was very nice too!

Stayed in December 2022

Staff couldn’t speak English and we managed to talk through google translate.

Beautiful architecture design and furniture. Delicious breakfast , comfortable beds and kind staff.

Stayed in December 2022

The only issue and it's absolutely minimal is that due to all the beautiful wood and stone, the WiFi signal can be weak. But I'd happily trade a weak WiFi signal (which can be solved by exploring the hotel to get a better signal) for staying in the most beautiful place.

This is the most beautiful hotel I've ever stayed in. It was just perfect and so well-designed with many thoughtful touches. The staff was wonderful and very helpful. The breakfast was absolutely delicious. I definitely recommend this hotel! Just perfection! It's such a gem that I almost don't want others to find it.

Stayed in December 2022

everything was perfect

coziness and beautiful rustic touches

Stayed in December 2022