Geronimo de Alderete 656, 5645000 Pucón, Chile
#31 of 70 hotels in Pucón
Guests' ChoiceBased on 50 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.9
Staff
9.4
Value for money
8.3
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 10 May 2024
James
LuxembourgAmazing staff, good location and lovely hotel. Everything was as advertised. Priscilla and the other staff were fantastic. Really helpful, polite and went above and beyond (e.g., preparing a breakfast the night before we left as we were leaving early).
Stayed in May 2024
Reviewed: 16 March 2024
Elizabeth
United KingdomYou have to pay for use of the facilities (hot tub and sauna) which we have not experienced before as these are often included. Prices were opaque and not clarified even when we asked and we had to pay 35 dollars after using the hot tub which was unexpected and seemed very high. I think part of the problem was a miscommunication as we do not speak Spanish and none of the staff could speak English but no compromise was given which we would have appreciated. Would have been a 10 otherwise!
The hotel is beautiful with lovely clean and comfy rooms, each with a balcony (though our view out the back wasn’t great). There was lots of relaxing space around the hotel, inside and in the garden which we loved. The hotel felt very thoughtfully done. Great breakfast as well and nice staff!
Stayed in February 2024
Reviewed: 10 March 2024
Andreas
GermanyIt happened a few times that there was no hot water after 8pm. No WiFi in the breakfast room - but this was not a problem for us as we had bought Chilean SIM cards after the first breakfast.
Super friendly staff, absolutely delicious breakfast and wonderfully furnished with great surroundings. The location of the accommodation is great, just a few minutes walk to the city, at the same time it is very quiet at night. Parking available, but these may be occupied by non-hotel guests and you may have to park in the courtyard.
Stayed in February 2024
Reviewed: 2 March 2024
Wilfredo
Puerto RicoN/A
Very unique
Stayed in March 2024
Reviewed: 1 February 2024
Neil
United KingdomNothing.
This beautiful rustic place far exceeded expectations - I'm not sure that the photos do it justice. An eco lodge largely constructed of wood near the centre of Pucon with stunning views of Volcan Villaricca. We were lucky enough to have what must be the best room in the place with a balcony offering stunning views of the smoking volcano by day and by night, it was awae inspiring to sit on the balcony and watch the top of Villaricca glow red. The bed was huge and super comfy and there was a large area and dressing space as well as a fridge which was really useful. The bathroom was massive too with 'his and hers' sinks. The staff, particularly Christina, were a delight and so helpful with printing out our border crossing stuff for getting to Argentina (all 14 pages) and they also provided a packed lunch when we left early for our vlocano hike plus on the day we checked out with no extra charge. Breakfast was super too with a lovely selection of fruit, ham, cheese, pastries and the offer of eggs always. Many of the staff speak Engilsh and there are also alot of tours that you can organise from this retreat. There is car parking too. Aldea Naukana is located just minutes from the centre of Pucon, a buzzing town that we simply loved. The staff will recommend restaurants but the Peruvian Loratena which is just across the road is a must.
Stayed in January 2024
Reviewed: 24 January 2024
Birutė
Lithuania-
Looks exactly as in pictures plus you get a beautiful garden outside! The view to volcano is insane! Very friendly reception service.
Stayed in November 2023
Reviewed: 22 January 2024
Leta
CanadaUnique property with only a few rooms. Very comfortable and clean. The staff was really great. The breakfast was always good with a variety of options. The location was amazing! We had a great stay!
Stayed in January 2024
Reviewed: 13 January 2024
Randy
United StatesBreakfast was excellent; probably the best we had during three weeks of traveling in the area. Accommodation for one celiac in our party was excellent as well! The architecture of the building was unique as well as the indigenous artwork throughout. We had great views of Volcan Villarrica, and it was giving us a bit of a light show while we were there!
Stayed in December 2023
Reviewed: 10 January 2024
Kelsey
United StatesThe only thing that we would have liked was for breakfast to stay open a little later, but that was only because we were staying out so late with the long days and 11pm sunsets! 8:30-10:30 is plenty long for most folks!
Absolutely beautiful accommodations for our trip to Pucon. Our room was clean, comfortable, and had an amazing view of the volcano. This hotel has perfect proximity to bars, restaurants and cafes. We were particularly grateful for the air conditioning and comfortable bed (and soft sheets!) after long, hot days. View of volcano is from our deck - which we sat on each night to watch the lava and smoke from the volcano. Absolutely incredible experience!
Stayed in January 2024
Reviewed: 29 December 2023
Kirill
United StatesNothing
Quiet, comfortable, good amenities, great service
Stayed in December 2023
Reviewed: 13 December 2023
Leah
United StatesManaging room temperature. Without control of the heater, the room was too warm for sleeping.
Natural setting, close enough to downtown to walk easily, but away from noise, lovely staff.
Stayed in December 2023
Reviewed: 13 November 2023
Sarah
IrelandPoor lighting in the room
Fantastic location, lovely staff, great hottub with vocano view, good breakfast, nice relaxation area, nice wooden interior style
Stayed in November 2023
Reviewed: 25 October 2023
Hayo
ArgentinaI was unable to lower the temperature of the continuous heating system, I opened the window... The bed was wider than long (only 190cm!). Most "gringos" need at least 200cm beds. The price is over average and usually I do not spend that much on my "normal" trips.
Beautiful architecture of wooden constructions, tranquil environment, trees, excellent breakfast with granola, fresh fruits, fresh juices, integral bread, sunny breakfast room, close to the beach, view to volcano Villarica, parking slot inside, very friendly recepcionist, helpful staff, free mineral water.
Stayed in October 2023
Reviewed: 19 October 2023
Madeleine
United KingdomWifi a bit dodgy. Heating difficult to adjust
Has a pleasant cabin like feel. Nice open fire in smalllounge near reception. Nice staff.
Stayed in October 2023
Reviewed: 14 August 2023
Neeley
United StatesThe wifi in the room was a little weak but I was able to connect to video conferencing successfully
As soon as you walk in, the hotel design is welcoming and relaxing. The staff was amazing and answered all our questions about parking, restaurant recommendations, hotel amenities, and breakfast (in both English and Spanish). We booked the rooftop tinaja and it was magical. The location was very close to town and the lake, we walked there everyday. We would definitely stay here again!
Stayed in August 2023
Reviewed: 7 August 2023
Diane
United KingdomNothing
A gorgeous, cosy hotel with excellent staff. Super breakfast. Great location. Our room had a wonderful view of the volcano. Loved the hot tub on the roof watching the volcano.
Stayed in August 2023
Reviewed: 23 May 2023
Claire
United StatesNo feedback for improvements. 11/10!
This hotel is a gem. We stayed in May and pretty much had the place to ourselves. The rooms are really elegant and clean, the bed was comfortable, and we had a stunning view of the volcano. All of the staff were very friendly and helpful. Breakfast was so good and we enjoyed it in their cozy living room by the fireplace. We also booked the private hot tub on the roof and enjoyed a glass of wine under the moon and stars after a day of hiking in the national forest. The hotel is in a great location. It's close enough to walk to everything in town but is also in a quiet part of town. Exceptional hotel and people!
Stayed in May 2023
Reviewed: 24 April 2023
Pia
AustraliaGreat view, beautiful amenities. We also loved the peaceful and energy of the place. I’d definitely stay again
Stayed in April 2023
Reviewed: 24 February 2023
Ariel
ArgentinaQuite expensive
Beautiful hotel, the facilities are very different and gorgeous
Stayed in February 2023
Reviewed: 16 February 2023
Jillian
United Statesparking
pretty. good location. friendly staff.
Stayed in January 2023
Reviewed: 26 January 2023
Blaithin
IrelandThey only accept credit cards from foreigners
Lovely room with a gorgeous shower. Breakfast was very nice too!
Stayed in December 2022
Reviewed: 24 January 2023
Mitra
CanadaStaff couldn’t speak English and we managed to talk through google translate.
Beautiful architecture design and furniture. Delicious breakfast , comfortable beds and kind staff.
Stayed in December 2022
Reviewed: 26 December 2022
Claudia
United StatesThe only issue and it's absolutely minimal is that due to all the beautiful wood and stone, the WiFi signal can be weak. But I'd happily trade a weak WiFi signal (which can be solved by exploring the hotel to get a better signal) for staying in the most beautiful place.
This is the most beautiful hotel I've ever stayed in. It was just perfect and so well-designed with many thoughtful touches. The staff was wonderful and very helpful. The breakfast was absolutely delicious. I definitely recommend this hotel! Just perfection! It's such a gem that I almost don't want others to find it.
Stayed in December 2022
Reviewed: 16 December 2022
Jessica
United Stateseverything was perfect
coziness and beautiful rustic touches
Stayed in December 2022
Showing 1 – 25
Melbourne, Australia
Bersenbrück, Germany
Elberton, USA
Pompei, Italy
Eye, UK
Geel, Belgium
Taglio di Po, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content