Imperial 0561, 5551595 Puerto Varas, Chile
#8 of 39 hotels in Puerto Varas
Guests' ChoiceBased on 200 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.6
Value for money
8.7
Free WiFi
9.1
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End of dialog contentReviewed: 11 January 2022
Kurtminnen
Belgium-
Waaw! Don't hesitate.
Stayed in January 2022
Reviewed: 8 January 2022
Alexandra
United Statescouldn’t get A/C to cool and the small window doesn’t provide enough airflow to cool room naturally.
great views and location, loved the lobby area for relaxation. great wifi and gym/sauna - staff was helpful!
Stayed in January 2022
Reviewed: 28 December 2021
Daniela
ChileRooms need to be updated.
Location and service!
Stayed in December 2021
Reviewed: 27 December 2021
Mar-lynn
United StatesThe hotel isn’t right in town but kind of in between the two main areas but everything is within a 10 minute walking distance.
The hotel is beautiful and our room was very large and comfortable. Since it was Christmas, the lobby was decorated and the Christmas dinner was excellent. The staff are very friendly and accommodating and the pool and sauna was nice extras. The bed was huge and very comfortable and the shower was strong and hot. We loved staying here for 4 nights! Also, the included breakfast was very delicious and big with lots of options.
Stayed in December 2021
Reviewed: 23 December 2021
Pamela
United StatesThe staff were very customer focused and always very helpful.
Stayed in December 2021
Reviewed: 13 November 2021
Sara
ChileTodo excelente
Stayed in November 2021
Reviewed: 5 November 2021
Anton_marchuk
ChileCOVID state breakfast is too simple and the almost the same every day.
everything is this place is really good, especially the lobby. Restaurant is also of a good quality. Open even on Sundays evenings when everything else is closed.
Stayed in November 2021
Reviewed: 19 September 2021
Felipe
ChileLas dependencias en general
Stayed in September 2021
Reviewed: 19 September 2021
Francisco
ChileA little overly heated in the room
Location, excellent room service
Stayed in September 2021
Reviewed: 6 September 2021
Mebache
ChileToo hot of a room, we had to open the only window to allow fresh air in, I was told it was because of the radiant floor, however there´s no way of controlling the heat and the temperature inside the room...
breakfast at the room and the coffee machine (Britt is the best coffee). Bed and linen are nice the view is exceptional... had a beautiful view of the lake and 2 Volcanos Osorno and Calbuco on a clear day.
Stayed in September 2021
Reviewed: 31 July 2021
María
ChileBreakfast. It was good, but, maybe change the variety
Everything.
Stayed in July 2021
Reviewed: 24 June 2021
Sara
MalaysiaThe view and the bed
Stayed in May 2021
Reviewed: 12 May 2024
Alexandre
FranceStaff was not pleasant, sometimes close to humiliating in the behaviour. Value for money is disapointing, very expensive, for poor service.
Breakfast was fine, bedroom was fine
Stayed in April 2024
Reviewed: 15 November 2023
Sarah
IrelandHowever this is certainly not a 5 star Hotel and it is way overpriced for what you get. The hotel and rooms look like they havn't had any work done to the upholstery etc in over 10 years. The breakfast is a very poor standard buffet with bland and generic offerings. For a 5 star you should be able to order a hot breakfast made fresh. It is a 4 star hotel at best. I would not recommend staying here for the high price! We had a much nicer room in Pucon for half the price!
The staff are very friendly and helpful. The rooms and beds are a decent size.
Stayed in November 2023
Reviewed: 24 August 2023
Giovanni
ItalyRooms need major refurbishment and proper cleaning
The location on the lake
Stayed in August 2023
Reviewed: 13 August 2023
Cory
United StatesAir conditioner was not working. Fan they gave was full of lot dust inside that I couldn’t clean. Wouldn’t give us a simple glass water in afternoon unless paying at restaurant.
Location
Stayed in August 2023
Reviewed: 20 March 2023
David
Australiacheck in was rather confused
The view
Stayed in March 2023
Reviewed: 11 January 2023
Joseph
United StatesThe breakfast could use some inprovments. The eggs and hot dogs need inproving. The property could use some maintenance.
Good location and views.
Stayed in January 2023
Reviewed: 1 October 2022
Rachel
United Kingdomspa. very dirty. my rating for cleanliness was brought down by this. rest of the hotel very clean. in the spa the windows were very dirty, the pool has a horrible rim of scum and Green around it and lots of missing tiles. it needs to be closed, cleaned and repaired!
location, views, restaurant
Stayed in September 2022
Reviewed: 29 November 2021
Lorena
Chilebreakfast
location and cleanest
Stayed in November 2021
Reviewed: 12 September 2021
Jorge
ChileUnderground parking always a fight with the gate. Breakfast never on time
Stayed in September 2021
Reviewed: 27 May 2024
Karina
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 May 2024
Bruno
ChileThere are no comments available for this review
Stayed in May 2024
Reviewed: 18 April 2024
Ron
IsraelThere are no comments available for this review
Stayed in April 2024
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