Av San Martin 199, 2520000 Viña del Mar, Chile
#25 of 50 hotels in Viña del Mar
Guests' ChoiceBased on 49 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
8.6
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Showing 1 – 25
Reviewed: 12 April 2024
Leo
AustraliaThere was nothing we didn't like strongly. Only thing we noted was that the hot water takes a long time to arrive in the shower, but, once it came through, it was plentiful and hot (so was minor a inconvenience)
Enjoy was very comfortable, with a large room, was very quiet and felt very safe. The staff did everything to make our stay memorable and easy. We are English speaking and they were very helpful. The location is very good, and we enjoyed walking in the park and along the waterfront. The hotel is close to a number of restaurants. We walked to Valparaiso on a mild sunny day, and caught the Metro back to Enjoy. I swam in the sea, but the hotel pool is very inviting, with a great view. The breakfast buffet had a good choice of food (cold and hot, healthy and pastries), which suited both of us, and we appreciated the heated milk for coffee
Stayed in March 2024
Reviewed: 25 December 2023
Natalia
BelgiumThey could do some refreshing to the rooms
Good breakfast
Stayed in September 2023
Reviewed: 13 December 2023
Sofia
CanadaInformation regarding Covid and what facilities are open, what restaurants available, needs to be updated on the website and on the emails from the hotel.
Spacious, clean room. Breakfast is varied and plentiful. I had a view of the ocean front, wonderful! The staff at check-in was very helpful and with a wonderful disposition to help (Jose).
Stayed in December 2023
Reviewed: 4 December 2023
Kylie
AustraliaGreat location & facilities (amazing steak @ the restaurant on level 2) front desk staff went above & beyond to make our stay enjoyable
Stayed in December 2023
Reviewed: 15 August 2023
Alejandra
ChileThe bathropes were smelly.
Everything: the location, the facilities the swimming pool and the staff
Stayed in August 2023
Reviewed: 24 March 2023
Elizabeth
United Statessmall areas of maintenance needed attention
staff friendly, welcoming, & attentive. room was spacious, comfortable, & everything worked well
Stayed in March 2023
Reviewed: 25 February 2023
Terry
United Statesgreat view from room. staff very attentive.
Stayed in February 2023
Reviewed: 14 February 2023
Ulysses
Chilemorning breakfast buffet. bad food
nice surroundings
Stayed in February 2023
Reviewed: 19 November 2022
Alan
United StatesBreakfast was Soso. Definitely not a five-star hotel at most, four-star.
The location.
Stayed in November 2022
Reviewed: 29 October 2021
Anne
ChileIt’s very old. It’s in need of a remodel. The cleaning could be better.
The staff was cordial and helpful. Very good breakfast, a nice assortment of food.
Stayed in October 2021
Reviewed: 25 March 2024
Christian
ChileIt's a bit expensive.
Nice hotel with big rooms. Close to everything. Clean and comfortable with a very good buffet breakfast.
Stayed in March 2024
Reviewed: 15 December 2023
Ofir
IsraelThe hotel wasn’t clean as expected. The breakfast was poor and not good enough.
The location was great! The staff was good and friendly.
Stayed in December 2023
Reviewed: 6 April 2023
Quintanar
Chilevariaty, fresh products
Stayed in March 2023
Reviewed: 30 March 2023
Audrey
United Statesgym did not open early enough. 7am opening would be ideal
very nice staff and comfortable rooms
Stayed in March 2023
Reviewed: 7 August 2022
Nahuel
United KingdomThe check-in is way too late. In fact, we ended up entering the room at 4:15 pm. I have never seen such a big gap (4 hours) between check-in and check-out. They were super inflexible in letting us do an early check-in or late check-out. The pool/sauna are only working until 7 pm so if you are going for one day you will only be able to access the pool/sauna for 2h 45min (considering they gave us the room at 4:15 pm). The pool was full of annoying children who were splashing everyone else. The parents would not say anything either to stop them, so the whole situation was quite crass and tasteless. We ended up leaving the pool after a bit and going to the sauna. However, the saunas were separate by gender. I went with a female friend so they basically forced us to be by ourselves if we wanted to go to the sauna. The vegetarian options at Santa Brasa are pretty scarce and there is no other restaurant in the hotel. You also have to wear a shower cap at the pool but they don't tell you in advance, forcing you to buy the world's most expensive shower cap. It was generally disappointing, I would not go again.
The sauna was nice although there was no wifi there. The steam room was also good. When we arrived, the room had a lovely view and was clean and tidy. The pisco sours at Santa Brasa were good.
Stayed in August 2022
Reviewed: 15 April 2022
Daniela
AustraliaThe facilities are very old and limited. I didn’t feel like I’m in a 5 star hotel. Too many restrictions because of COVID. annoying for traveling and holidays.
Stayed in April 2022
Reviewed: 2 January 2022
Jose
United Statesthat I was not able to use the facilities that I stayed at this location for - Casino
location
Stayed in December 2021
Reviewed: 12 December 2021
Jose
United Statesthe outside patio was very dirty. empty plastic bottles and lots of bird stuff. the A/C could not be set to cool. had to have the patio door open - talk about dangerous. Also, I tried going to the casino with a temporary pass to go around from the Chilean government, but I was not allowed to access the casino. Breakfast had a limited selection of items.
location
Stayed in October 2021
Reviewed: 21 July 2021
John
ChileNo seats on the balcony, no provisions to have a cup of coffee in the room
The staff was very welcoming
Stayed in July 2021
Reviewed: 30 December 2023
Andreina
AustraliaThere are no comments available for this review
Stayed in December 2023
Reviewed: 15 November 2023
Christos
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 5 June 2023
Yerko
FranceThere are no comments available for this review
Stayed in June 2023
Reviewed: 10 May 2023
Loislane2010
CanadaThere are no comments available for this review
Stayed in May 2023
Reviewed: 24 March 2023
John
United StatesThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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