Nothing

The property was very close to many local attractions. Easy walking distance to enjoy the city.

Stayed in April 2024

I didn't feel the room was very clean when I first arrived, which probably didn't start off on the best foot. I think as a solo female traveller I might have felt more comfortable in a different part of the city.

Staff were very welcoming and helpful.

Stayed in April 2024

a little bit outdated furniture

food in the restaurant Make Make was great.

Stayed in March 2024

The location was not the best.

The room was nice, and breakfast was good and staff was friendly.

Stayed in January 2024

Air conditionong was inept/poor.

Average

Stayed in March 2024

Dated rooms. The hotel needs a little facelift.

Pool area is lovely.

Stayed in March 2024

The staff was helpful when needed, but not exceedingly friendly or outgoing. The gentleman downstairs (bell man) was very friendly and helpful. Hotel feels a little outdated.

Very good, central location, walkable to several points of interest. Decent pool with a little space around to sit, and hang out in the evening.

Stayed in March 2024

Someone advised us not to go to a particular area of the city as there were ongoing protests and the police may use tear gas. Fortunately we were not going that way. I asked what they were protesting about and he said that people were always protesting about something in the city. Sometimes you can get five different protests going on.

A good breakfast with plenty of choice. The restaurant food was excellent. It was nice to receive a welcome drink and we took the opportunity to try a Pisco Sour cocktail which is fab. All round a really good hotel experience. We were warned to be careful of our belongings, jewellery, phone etc. out on the street but didn't see any incidents or have any problems in the five days we were there.

Stayed in March 2024

All good

Very comfortable hotel in a central location. The room was nice and very clean. The pool and bar are really lovely. Perfect for an afternoon pisco sour! The staff were also very friendly and helpful.

Stayed in March 2024

We had a very noisy air conditioner and couldn't turn it off. Only two small lifts so needed to wait a while, one couple on a tour had waited for 7 minutes. Had to use the lift as there was no stair access between level 6 and ground. We were on level 10.

A lovely welcome from the reception staff. We had arrived late due to our flight being diverted. I messaged the hotel who were great. The restaurant was extremely busy and popular. As we arrived late we ate there and were given a complimentary drink each. Food was good. Pool looked great but we didn't have time to use it.

Stayed in March 2024

Nothing.

Great location. Very good restaurant. A small pool.

Stayed in March 2024

Room not very clean, dirty old carpets, outdated. Needs major renovation. No wifi st building reception area which makes it difficult to call an uber for example!

close to commercial center, museums, money exchange offices. (but Far from restaurants, nice hang out areas in Lastarria) Roof area, pool is ok to hang out

Stayed in March 2024

Air conditionening failed on our first night and we changed rooms easily enough but on another floor.with

Breakfast was agreable,similar to other hotels in the region. We liked the emphasis on the cultural artefacts of previous generations , pottery and sculpture and especially the murals .

Stayed in March 2024

Poor air conditioning. The room felt hot and stuffy when I first arrived. The thermostat on the wall was a decor. It had absolutely no function. I had to complain to the the front desk. They made the air conditioning cooler to be barely tolerable. Obviously they had a way of controlling the temperature. I later noticed that many shops were muggy with little cooling. Maybe that's just how air conditioning meant in Chile.

Generally OK. Breakfast offered sufficient food. Liked the fresh fruits.

Stayed in February 2024

BEWARE!!! Abundance of thieves…beautiful but rough area…I was robbed in the middle of the day, in a busy street few steps away from the hotel. Also …a strange smell in the room….big windows but they don’t open…no fresh air!

The hotel is good….everything was ok, until I went out…(see my comments below).

Stayed in March 2024

Most staff were good. But there were not so friendly people.

Good location.

Stayed in January 2024

The storage room for suitcases is not safe enough (as all city in general..) Airpods stolen from bag of my friend...

Very Nice hotel with roof top pool. Breakfast was good. Beds are very comfy, internet was working.

Stayed in January 2024

The location of the hotel is great - very close to many attractions. The corridors and the rooms look very tired (filthy carpets, broken bathroom doors, dirty closets). It's not the staff's fault - it just looks like the hotel needs a renovation pretty badly, which would make it a much nicer place to stay. All in all, we had a good time. The breakfast and the lobby areas are pretty nice, and the breakfast selection was very good. The pool is small, the water could be cleaner and the fact that is in the scorching sun most of the day made it unusable. For the price, and for 1 night, I would definitely recommend this hotel.

Stayed in January 2024

Beautiful building, good restaurant (dinner) and breakfast, excellent position

Stayed in February 2024

No vegetarian meals and no English menu ! Otherwise everything' was great, but English menus and vegetarian offers would have been much more pleasing and convenient..

The hotel room and it's location.

Stayed in January 2024

Outdoor swimming pool. Big rooms and very good breakfast.

Stayed in January 2024

The Airconditioning didnt work in our first room, but they changed our room quickly. In the second one it was also not working great but a lot better than the first. The bathroom ceiling was a bit moldy too.

The swimming pool and location were great. Also the staff was really helpful.

Stayed in February 2024

Central location

Stayed in January 2024

Tired and stained furnishing and carpets in rooms and corridors

The staff, especially concierge, were very helpful and friendly

Stayed in February 2024