Sector Lago Grey S/N, 8320000 Torres del Paine, Chile
#5 of 15 hotels in Torres del Paine
Guests' ChoiceBased on 286 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
9.3
Value for money
7.8
Free WiFi
6.6
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End of dialog contentReviewed: 18 May 2024
James
AustraliaI would have liked to have stayed longer.!
The hotel staff went out of their way to be friendly and helpful. There were a couple of times when the staff displayed amazing service.
Stayed in May 2024
Reviewed: 17 May 2024
Km
United StatesLoved most everything about this hotel. However, the shower on its hottest setting was just lukewarm. Several other guests we spoke to said the same thing. I would also recommend an electric tea kettle in the room for hot water, and a small fridge to keep your hiking snacks. Many people staying here are doing a lot of outdoor activities and these minor changes could create a more comfortable environment. Also a little bigger side table in the room and two sitting chairs instead of just one to enjoy the view. There is only one small valet table for holding a small bag. The room could easily hold two for both guests in the room. Also, a small store with sundries and snack essentials would be great as there is absolutely nothing nearby, especially winter season ....just a few suggestions, but a lovely hotel.
The view was by far the best part of staying here. Our room and the dining area all have large windows overlooking the lake and mountains. STUNNING views. The location is good for the local hikes right out of your hotel, but many of the main hikes are on the other side of the park which can be as far as an hour and a half drive. We had a vehicle so no problem at all. If you are going on the glacier excursion, this is a PERFECT location. The restaurant staff were fabulous and would accommodate and even anticipate your every need. Shout out to Rodriquez, David, and Angel....all three went above and beyond to make our visit in the park very special.
Stayed in May 2024
Reviewed: 27 April 2024
Lynne
United KingdomOnly draw back is WiFi, but it’s to be expected and worked well in common areas- a very minor negative!
Wonderful location, great atmosphere, welcoming and comfortable. Genuine staff and the views were amazing!! Highly highly recommend staying here if you can.
Stayed in April 2024
Reviewed: 25 April 2024
Ekaterina
United Arab EmiratesAmazing hotel! The location, the view, the staff are on the highest level! The restaurant is great as well!
Stayed in April 2024
Reviewed: 14 April 2024
Sethanant
ThailandWifi signal in the room wasn't so good.
Staffs were very nice and helpful. The room was clean and so comfortable with an amazing view outside the window. The restaurant was fabulous, every dishes we ordered were very delicious. And also morning buffet which had varieties of food, was very good.
Stayed in April 2024
Reviewed: 8 April 2024
Tal
Israelthe only thing missing was the option to buy a charger (closest store fo this, was 2 hours away)... also some english books would have been great (since I left my kindle elsewhere, and couldn't charge my phone...
great lake view from the room's huge window. the room was very clean and comfortable, so was the bed. food was excellent.
Stayed in March 2024
Reviewed: 3 April 2024
Adolfo
MexicoRooms are very nice although not very big. Adding some water facilities (heated pool or hot tub) could be very appreciated after long days of physical activities
Everything was incredible, with a super privileged location and with amazing staff
Stayed in March 2024
Reviewed: 26 March 2024
Shu-chen
United StatesCountless Potholes on gravel road leading to the facility and also potholes in the parking lots of the facility. It was not well lit at night from parking lots to hotel reception, perhaps environmental concern?
Great location and services, staff are friendly, selections of breakfast are diverse and good. There is bar in facility with awesome view to the lake.
Stayed in March 2024
Reviewed: 25 March 2024
Kathy
CanadaFront desk staff were superb; boar staff too young and distracted; wait staff OK
Views are magnificent..food was great.
Stayed in March 2024
Reviewed: 18 March 2024
William
United StatesShower temp was just right for a lap pool, but not for a shower.
View, Breakfast, Staff - all terrific. Room 601 is large and has 2 windows.
Stayed in March 2024
Reviewed: 17 March 2024
Asit
United StatesStaff was courteous but not too warm and welcoming. Day time tourists cluttered the place during the day. The too S were more like Motel 6. For the high price we paid, they could have done better.
Great location and clean facility
Stayed in March 2024
Reviewed: 14 March 2024
Christopher
United StatesNothing in particular
The view, friendly staff, and restaurant were all great.
Stayed in March 2024
Reviewed: 14 March 2024
Hantoro
United StatesThe rooms are dated but still are comfortable.
The front desk staff are very knowledgeable. And Diego is very courteous and very helpful with the guests. Samuel went out of his way to explain in details all the pros and cons of all the hiking options that the facility and the park offer.
Stayed in March 2024
Reviewed: 4 March 2024
Mckenzie
United KingdomLocation
Stayed in February 2024
Reviewed: 4 March 2024
Monica
CanadaNo WIFI in the room was the greatest inconvenience. I could no easily communicate with my daughter when she remained in the room and I was at the lobby. Also, they gave one physical key, no a card key. That was also in inconvenient, if one of us left the room and the other was sleeping. I could not provide safety/security by locking the room from outside as the other would be locked in. The toiletry did not include body lotion. Toilet paper has to be disposed in the garbage can which was stepped-in to open lid. The garbage can would swing and moved out of place when stepping to open it, failing to collect the used toilet paper. It needed to have a heavier can or a different opening system.
The view. The hotel is nestled in nature. The designed is unique having the rooms branching off from the main building. We enjoyed looking at 3 baby foxes playing while dinning.
Stayed in March 2024
Reviewed: 1 March 2024
Jeff
United StatesFeb 2024 stay 1 night $450. Stayed because wanted to catch 1st Catamaran (separate fee), so location was key to reason for stay. Room was far from lobby but had a great and private view. WiFi was weak in room so had to work in Lobby (which was comfortable, but inconvenient). Breakfast was very good. As an FYI, the flat walk from the boat parking to Catamaran was about 2 miles.
Stayed in February 2024
Reviewed: 28 February 2024
Mallory
United StatesAmazing views, friendly and hospitable staff, great breakfast!
Stayed in February 2024
Reviewed: 21 February 2024
Mary
United StatesRoom was pretty small and glass door out the back of room facing the lake would not open.
Beautiful location - great views from the bar but not so much from the restaurant.
Stayed in January 2024
Reviewed: 16 February 2024
Frans
United StatesNothing
Incredible view from our room of the lake with icebergs and one of the three glaciers in the distance. Wonderful views from the dining room also. Helpful and very friendly staff. Quite a walk to the tourboat but the ride to the glaciers all worth it!
Stayed in February 2024
Reviewed: 16 February 2024
Carolyn
United StatesDifficulty in finding how to get gasoline for our rental car
Location
Stayed in February 2024
Reviewed: 13 February 2024
Becki
United StatesView of grass wall in room. Long path to room from car with rough travel for suitcases.
Best location for the money in the park. Lovely view in dining room.
Stayed in January 2024
Reviewed: 13 February 2024
Jane
United KingdomFabulous situation with stunning views from our room, the dining room and bar. All the staff were brilliant and we would highly recommend.
Stayed in February 2024
Reviewed: 13 February 2024
Søren
DenmarkBreakfast was not up to the standard of the hotel
The rooms, location, restaurant and bar
Stayed in February 2024
Reviewed: 25 January 2024
Clifford
CanadaThe warm welcome, cozy well appointed room, heated bathroom floors, nice buffet breakfast. We stayed for lunch since our catamaran sailing was canceled due to extreme wind. The room was overpriced, but you pay for the million dollar views, a good place to rest after hiking to Base Las Torres.
Stayed in January 2024
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