No major issues. Just loud bunks beds when you move. Really good showers and hot water, unless your the last person to shower then the hot water didn’t last through the entire shower.

Started in the private room. It is very clean and comfortable. The staff were super accomodating and booked extra nights through them where we had to stay in the shared dorm. Small hostel which was nice it was never over crowded. Cooking facilities and lounge/dining areas are very good. Staff are friendly and quite funny. They hire our gear for hiking and will hold gear while you do the multi-day hikes.

Stayed in April 2024

The sleeping bag i rented for the hike was very very large for me, but otherwise the equipment held up.

Hostel was very nice and warm, with comfortable beds, clean bathrooms and nice kitchen area.

Stayed in April 2024

We were both on top bunks and it got really hot at night - but that's down to luck on who else is in the room & how much they like to blast the radiator / close the window!

Really friendly staff, well-equipped and well-sized kitchen, super clean bathrooms. Quiet & calm vibes from other guests. The lockers in the dorms were the most spacious we've seen in 8 months travelling! Great location between the bus station and the town, with a lavanderia just around the corner. We hired equipment for camping at the front desk too which was a good deal and great quality stuff :-)

Stayed in April 2024

Lovely staff and very clean

Stayed in April 2024

Room was a little hot at night.

Great hostel with friendly staff and a brilliant kitchen. Free bag storage, and some of the bedt gear rental prices in town. It's a great option for before/after the O or W trek. Good to rest.

Stayed in March 2024

As it is a hostel, I expected them to have better prices of tours

I loved my stay there. The place is beautiful, chill, calm, I felt very welcomed, staff good and always cleaning and taking care of the place. Super comfortable bed, bedsheets Full kitchen with coffee and tea available all the time, good shared bathroom

Stayed in April 2024

Had a great stay at Puma House and felt very welcome here. Juan was great and gave us some good tips for Torres del Paine. Kitchen is perfect for what you need, free tea and coffee was appreciated and some oats for porridge. Hostel was nice and quiet during late and early hours so slept well.

Stayed in April 2024

Nothing!

We had a great stay at Puma House. Staff were very helpful and friendly, the room was comfortable and the kitchen had everything you needed. It was close to town and everything you needed was walking distance.

Stayed in March 2024

The spaces are a little small, but it was ok.

The place is really nice and well located, the staff is very friendly, and everything is super clean.

Stayed in March 2024

There wasn't a lot of space to connect with other people in the hostel. The kitchen is small but is kind of the main area, but there are quiet hours and no other places to talk. People would get back from the trek pretty late and there would be others wanting to discuss the experience, but this was not possible. Even in our rooms, we had to be quiet since the walls are pretty thin (we could even hear another person snoring in their room.) Not the fault of the staff or anything, just something to note. Could be a plus or minus depending on who you are!

The place was so clean and they maintained the facilities very well. The guys that take care of Puma House are very thorough and clean. All guests seemed to respect the facilities as well and would clean after themselves. You can rent gear here and leave your bag here when you're on the trek for free (if you stay at the hostel). The guys ask you to leave your gear on the bed in the morning you leave for the trek (usually you leave pretty early), and they put it in a safe place for you and give it back when you return. Showers and rooms are warm. Bathrooms are coed (there are two shower stalls and two toilets shared among all the rooms), but it's a smaller hostel for sure. Great lockers under the bed for your stuff otherwise.

Stayed in March 2024

Nothing. It was great

We had the private room with private bathroom. It was perfect. Very compact and efficient with enough space (don’t be mislead by the size mentioned on booking). Cozy ambience. Kitchen is fully equipped. All joint areas really clean. So was our room upon arrival. The owner was very friendly. We got a warm welcome. He was helpful. We felt welcome and appreciated. Price was charged in usd so no unexpected strange exchange rates. Lots of free parking space in front. Mini market next door. Laundry around the corner. Lots of restaurants etc on walking distance. Area is very safe. Highly recommend this place!!

Stayed in March 2024

Amazing!

Stayed in January 2024

Fab hostel with the most amazing hosts, they went above and beyond

Stayed in March 2024

Comfortable and cosy hostel with fantastic kitchen! Great place for before or after W trek!

Stayed in March 2024

Nothing bad to say

Wow, this hostel exceeded all my expectations! They reserved the gear we requested for us without a deposit. We rented a tent, two sleeping bags, two sleeping pads, two pairs of trekking poles and two backpacks, and everything was of good quality and in great condition. They also provide free storage for the items you don't want to take with you on the trek. I loved the huge lockers under the beds, the private showers and the location of the hostel. The bus terminal is only a 10-minute walk away. Tried to stay here again after the hike, but it was fully booked.

Stayed in February 2024

I guess there are cheaper places if you are on a budget

It was clean, quiet, well run and friendly. They rent stuff and will store your stuff while you are hiking

Stayed in March 2024

The staff were absolutely lovely, very attentive and they kept the place spotless. The location is good, just a 10 minute or less walk from grocery store and many restaurants. The bus station is also only a 10 minute walk away. The double bed room with bathroom was relatively small but comfortable and the rate is reasonable.

Stayed in February 2024

Close distance to everything. They were very helpful and responsive, you can rent hiking poles for cheap price. Forgot some stuff there in the morning and till the evening they searched for it and kept it for me, great management

Stayed in February 2024

Nothing!

Really comfortable beds Great kitchen, well equipped Staff are helpful and friendly - really helpful for booking excursions and tours Super warm showers

Stayed in February 2024

Position is perfect

Stayed in February 2024

- Nothing

- Juan, one of the owners, was incredibly helpful with answering all our questions around the W-Trek - Our double room was very comfortable with a big window to the courtyard - Kitchen is very clean and well maintained - Nice vibe and friendly travellers - Good rental gear - Great location - One of the best hostels we stayed during our trip through Patagonia

Stayed in February 2024

This is one of the nicest hostels I have stayed in. The hosts are incredibly kind, the rooms and common areas are clean and well equipped and its a small cosy hostel with a great location and super helpful and kind people. There are options to hire equipment for trekking, bikes and car hire and they allowed me to store bags and wait there before the ferry. Really great place would recommend

Stayed in January 2024

Best one so far in my trip! Very nice place, very clean, friendly stuff. Everything perfect. And great position, near center and also you can walk with baggage to the bus station

Stayed in February 2024

All was great!

La atención del personal es excelente!

Stayed in February 2024