Sotomayor 190, 8340518 Valparaíso, Chile
#41 of 46 hotels in Valparaíso
Guests' ChoiceBased on 53 hotel reviews
8.0Cleanliness
8.6
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.9
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 4 May 2024
Nic
United States🚻 broken, sink cracked, could be upgraded a little
Helpful staff
Stayed in April 2024
Reviewed: 10 April 2024
Kam
Hong KongNoisy
Good location
Stayed in April 2024
Reviewed: 23 January 2024
Paul
United StatesThe walls are likely from the turn of the last century, so the room was noisy during the day from street noise and neighbors in next room talked a lot.
Charming heritage architecture, helpful staff
Stayed in December 2023
Reviewed: 11 December 2023
Marten
NetherlandsOld hotel in the close to the harbor. Clean rooms and helpful personnel.
Stayed in December 2023
Reviewed: 20 October 2023
James
United StatesShould have some morning coffee.
Front desk clerk. Train station nearby takes you to Vina Del Mar. Tall ceilings. Window onto the plaza. Neptune Bar. Refrigerator
Stayed in October 2023
Reviewed: 9 June 2023
Hognestad
NorwayThin walls, could hear a lot from the street and from the building. But that’s also kind of the charm about this old sailor-like hotel.
Really beautiful building
Stayed in June 2023
Reviewed: 26 May 2023
Carl
United KingdomThere were no services (eg. breakfast, bar, cafe) or communal areas, so once in the hotel you are more or less confined to your room.
The location is very central - facing Plaza Sotomayor, making it ideal to access the different hills of Valparaiso. The hotel itself was also old and characterful.
Stayed in May 2023
Reviewed: 17 May 2023
David
United KingdomMight not be ideal if you're a light sleeper as the square is a little noisy due to it being an old building. We didn't have an issue.
The place had a lot of character. The staff, despite our terrible Spanish, really made us feel welcome. We even got a super early check in after a night bus which is always a bonus. Thanks guys. Lovely stay. The bed was super comfortable!!
Stayed in May 2023
Reviewed: 1 May 2023
Jimy
United StatesSmelly through the corridors and rooms.
The staff were great help, very kind and friendly. Also the building, a historical structure, made me feel like transported to a different era.
Stayed in April 2023
Reviewed: 21 April 2023
Tejas
New ZealandHistoric building, large bedroom windows
Stayed in March 2023
Reviewed: 14 March 2023
Bonnie
CanadaWe had a great stay at Hotel Reina Victoria.
Stayed in March 2023
Reviewed: 6 March 2023
Carla
ChileThe cleaning of the beautiful wood stairs and the wood floors and the floor of the restroom. Thank you for letting me tell my opinion about my one night staying in the ReinaVictoria good job of restoration and assistance at the reception desk.
No breakfast, it’s a pity. I told the young lady at the reception, so nice, that she could provide coffee & some juices in paper cup and even she can recommend some close persons who can clean the beautiful hotel full of history’s & stories, etc.
Stayed in March 2023
Reviewed: 1 February 2023
Robben
United StatesBecause it is right on the main square, it can be a little loud in the mornings and at night if an event is taking place. Also, there is no AC in the room so it got pretty hot at night. There is also no elevator so you have to climb steps! we didn't mind but for some this might not be realistic.
This is an old hotel for sure but it's authentic, clean and a good price. The location is great for sightseeing as you are right on the main square and close to the train. Safety is also good, the front door is locked at all time and you have to be buzzed in and out.
Stayed in January 2023
Reviewed: 29 January 2023
Elsebie
South AfricaNo coffee service.
Beautiful old renovated building! Staff are super helpful and the place clean. Perfect location to explore the city.
Stayed in January 2023
Reviewed: 16 December 2022
Brian
United StatesNo coffeemaker. Also I’m old & no elevator.
Location not touristy.
Stayed in December 2022
Reviewed: 11 December 2022
Joseph
United StatesI recently had knee surgery and the absence of an elevator was a problem with my large suitcase.
there was no breakfast but there was a good place nearby
Stayed in December 2022
Reviewed: 2 November 2022
Rodrigo
ChileThe didn't offer breakfast.
The location is perfect and the staff very friendly.
Stayed in October 2022
Reviewed: 31 October 2022
Natalia
Chilethat is has not lift
location, bed, cable
Stayed in October 2022
Reviewed: 31 October 2022
Mónica
ColombiaThe location was perfect. The staff was very nice.
Stayed in October 2022
Reviewed: 20 August 2022
Jeremy
United Kingdomwalls are thin
Central location on the main square, period features, good aptation to provide en suite in old rooms
Stayed in August 2022
Reviewed: 25 April 2022
Ignacia
ChileI could heard people from other rooms, what were they talking, or if they were watching TV or having sex.
I liked the location, the room was very clean and tidy, the bed was comfy and the bathroom was also very clean and very nice.
Stayed in April 2022
Reviewed: 12 January 2022
Felipe
ChileThe bed lining was not fully white (the sheets and pillow cases were white but the duvet cover was colorful, which hid some stains). The high ceilings made the stairs a little worrisome for us with mobility issues, but was manageable. You could hear a lot of noise from other rooms, but this is explained due to the fact that the building is very old and part of Valparaíso's patrimony.
The front desk personnel was very attentive and heartwarming. Andrés from the front desk specially was very kind and friendly. Very high ceilings kept the room cool in the summer. No children were running around during our stay. There was the possibility of receiving tea cups and hot water, without additional charges.
Stayed in January 2022
Reviewed: 8 November 2021
Adrian
Chilesin TV cable
Stayed in November 2021
Reviewed: 10 April 2024
Maria
BrazilA long list.
Didn't eat
Stayed in March 2024
Showing 1 – 25
Hersonissos, Greece
South Male Atoll, Maldives
Montebelluna, Italy
Altoona, USA
Lisbon, Portugal
Flores, Guatemala
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content