Nothing in particular.

Very comfortable and close to many of the Santiago’s attractions. Also subway is near and so are good restaurants. Very helpful staff and the terrace pool/bar are inviting.

Stayed in January 2024

Service on the rooftop bar was very slow.

Good sized room, breakfast was good, wifi excellent, well located, lots of options nearby for eating, drinking, shopping and transport.

Stayed in December 2023

No complaints

Excellent service! Staff are so friendly and go out of their way to help you and make your stay comfortable. We were there during our honeymoon and absolutely loved it. They also treated us with extra free drinks and cakes for my birthday. The king suite was absolutely amazing. Best mattress ever! Great facilities in a safe location.

Stayed in December 2023

We organized a transfer from airport and it didn’t turn up which wasn’t ideal after a 14.5 hour flight, we also felt like the blame was upon us from the staff because the flight was 20 minutes delayed - usually we’d expect a transfer pick up to check flight code times. We waited around for a while for another to be sent to be eventually told we had to arrange our own transfer. It delayed us by a couple of hours and we missed a walking tour because of it which was frustrating as we only had 2 nights in Santiago. The staff were apologetic when we arrived and we did appreciate their helpfulness for the rest of the stay. It’s a shame because other than that we thought it was a great hotel!

Good value, nice facilities including pool / rooftop bar with a great view. Great location, felt very safe with nice restaurants

Stayed in January 2024

Construction work outside hotel

Very good breakfast but often running out of plates Close to a metro station

Stayed in January 2024

Breakfast was quite chaotic and finished buffet items took long to be replaced/were not replaced at all; room was very dark even with all the lights on which was a bit depressing

Great location and friendly staff

Stayed in January 2024

We had a problem with hot water on the first night, where the shower was just lukewarm rather than hot. We spoke to the front desk, and were told that the problem should have been resolved, but then the second night, it felt warmer than the first night but it still wasn't that hot. It is not a huge problem in the hot Chilean summer, but we spoke to the front desk nonetheless, and the staff quickly came up to check and acknowledged our concern but admitted that it seemed a hotel wide issue and she would check with the maintenance team again. The problem was fully resolved by the third night.

I liked the location, and it is not the closest to the tourist attractions (might have to take a taxi or metro) but it is close to plenty of great restaurants. Nice air conditioning which is essential in Chilean summer. Breakfast was great!! Service was amazing. See below for the hot water issue. The reaction of the staff was quick and friendly. In my previous experience, the staff could be very dismissive when it comes to problems that they don't want to deal with. Therefore, I highly appreciate the effort and the friendly attitude.

Stayed in January 2024

Nothing, everything went smoothly

Everything , santiago is beautiful and at this hotel everything is super easy to get to. All the staff were amazing , especially The receptionist Felipé & the rooftop staff Andy were super helpful and really lovely! I highly recommend a stay here on your travels to chile!

Stayed in January 2024

The neighbourhood is a little sleepy and not all rooms enjoy the same mountain views. But who cares when you have access to that roof!

Rooftop bar and pool area is superb. Magnificent views and a lovely space to hang out in. Breakfast was also a cut above average in Chile. Solace was much cheaper than other Santiago hotels and we got much more for our money - really great value.

Stayed in January 2024

The staff is so nice. They helped us a lot with tips about Santiago. The rooms are also very clean. And the breakfast is good as well.

Stayed in December 2023

The swimming pool is narrow and not deep.

The rooftop, the general charm of the place . The support of the staff . We have used the hotel also to store our luggage as the on at the airport is closed. The service was free of charge .

Stayed in January 2024

THE STAFF WAS EXTREMELY HELPFUL! I HAD LOST MY CREDIT CARD AND THEY HELPED ME NAVIGATE A TRICKY SITUATION. THANK YOU!

Stayed in December 2023

Modern stylish comfortable friendly and professional staff

Location was excellent to restaurants and bars and the Metro

Stayed in January 2024

Well designed. Friendly staff

Stayed in December 2023

Breakfast could be improved with omelette option

Stayed in December 2023

The service, the views, the food.

We had a beautiful dinner on the roof top.

Stayed in December 2023

Difficult to control the temperature in the rooms

Modern rooms, helpful staff, and very good breakfast

Stayed in December 2023

Breakfast options limited, minimal fresh fruit and no options for cooked food.

Staff and location outstanding. Hotel a little dated, breakfast below expectations.

Stayed in December 2023

Good location, nice staff, helpful and friendly

Stayed in December 2023

Poor breakfast service

Area safe, near lot of restaurants, train stations near by.

Stayed in December 2023

The fact that there is no restaurant in the hotel, or at least open until late.

Clean and great breakfast was provided. Recommended

Stayed in December 2023

Lighting in rooms could be better

Very good breakfast, modern rooms

Stayed in December 2023

Breakfast was ok, but could be improved.

First and foremost, the staff, who were delightful and so helpful.

Stayed in December 2023

Not so much...

Good hotel in quite area of Santiago. Best thing was the rooftop swimmingpool/bar/restaurant. Sun almost entire day and until 2100hrs. at night. Free coofee and water in lobby area:-) Walking distance to several atractions.

Stayed in December 2023