Reviews of ONOMO Hotel Douala 3 stars
Avenue Charles de GAULLE, Douala, Cameroon
#4 of 130 hotels in Douala
Guests' ChoiceReview score
Based on 218 hotel reviews
Score breakdown
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Cleanliness
8.6
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Comfort
8.5
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Location
8.7
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Facilities
8.0
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Staff
8.7
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Value for money
8.0
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Free WiFi
7.3
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Reviewed: 9 March 2023
Roseline
Cameroon7 reviewsPassableThe room we were given was a bed sit (sleeping zone with a wash hand basin wash fitted against doors into shower & toilet forcing guests to live with odor from toilet… all of this separates by a waist high multipurpose divider/storage unit/wardrobe/safe area etc … with a TV screen so small, we all decided not to use it. When we complained to the staff at reception about our dissatisfaction with the lack of comfort/ inconveniencing layout of our room, we were told all room at the hotel have the same design. Having been guests at several hotels for less than what we paid, we conclude that this is NOT what we expected in Douala at +160.000 cfa described as a standard bedroom for 2 guests.
Stayed in March 2023
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Reviewed: 3 February 2023
Patrick
Nigeria1 reviewExceptionalTime it took for the cleaners to come clean
The staff are intentional and the meals are well curated
Stayed in January 2023
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Reviewed: 2 February 2023
Ela
Equatorial Guinea19 reviews1 helpful vote“I would not recommend Onomo”There were cocroaches in the window curtain of my room (213). I had to change room and in the new room (217), there was no fridge. Unfortunately, this is my second experience in an Onomo Hotel after 2018 experience in Libreville. (cocroaches, uncomfortable bed, very bad food) Their cleaning system has to be reviewed....
Stayed in February 2023
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Reviewed: 30 December 2022
Biloa
France2 reviewsExceptionalVery understanding staff
Stayed in October 2022
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Reviewed: 18 December 2022
Nathaniel
United States1 review“Room were made .and fresh. On a daily basis .staff was friendly and always willing to help”Gym equiptment. Only 1 working treadmill. Broken rower.broken multi trainer. Poor ventilation. Smells moldy.
Stayed in November 2022
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Reviewed: 29 November 2022
Marie-jeanne
United States1 review“People they are nice, good food, room”Everything.
Stayed in November 2022
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Reviewed: 26 November 2022
Andre
Sweden13 reviews1 helpful vote“Bad service, good location.”The service was very poor and it seemed like everything I asked for was troublesome for the staff to arrange. No mini bar. Will not stay again.
Ok
Stayed in November 2022
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Reviewed: 13 September 2022
Churchill
United States1 review“Exceptional place with excellent service”None
Everything
Stayed in August 2022
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Reviewed: 8 July 2022
Inamah
Nigeria9 reviews2 helpful votesPleasantBreakfast didn’t have varieties and dinner was way too expensive for very limited options of food
It’s okay, my room was comfortable, it’s worth the price
Stayed in July 2022
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Reviewed: 6 June 2022
Marthe
United States1 reviewExceptionalThumbs Up to ( Justin, Kevin Marlo, Celain and Diane) who were professional, friendly, helpful, caring and pleasant at all time. I am so impressed by this Hotel. I definitely will be back, and I highly recommend it.
Stayed in June 2022
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Reviewed: 2 June 2022
Shamkant
India20 reviews“Must visit in douala”Only area for improvement is internet speed . The speed of internet is realtively slow and sometimes it becomes to get connected.
The staff is extremely helpful and they knows the customer centricity . Property is really well maintained.
Stayed in June 2022
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Reviewed: 14 January 2022
Christian
Cameroon1 reviewExceptionalGreat
Stayed in January 2022
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Reviewed: 11 January 2022
Asong
Denmark13 reviews2 helpful votesPassableThe location of the hotel is OK (good)
Stayed in January 2022
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Reviewed: 14 December 2021
Olaide
Nigeria1 reviewExceptionalThe food
The room ambience
Stayed in November 2021
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Reviewed: 29 November 2021
Tim
Netherlands1 reviewPleasantElevators broken, needed to use service elevator. The whole week. Some staff at the restaurant was not too great. No roomservice.
Majority of staff very friendly. Rooms are fine and location is good. Buffet was good, although a bit expensive.
Stayed in November 2021
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Reviewed: 15 November 2021
Takang
Cameroon1 review“Very comfortable and neat in all aspects”I loved everything
Comfort of the room The breakfast Sanitation was 100% The mummy at the reception very friendly and associative with customers and she is very good with both Languages, French and English she is the best staff for me
Stayed in November 2021
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Reviewed: 9 October 2021
Claire
Cameroon1 review“I would recommend everyone to come stay here. I love the fact that they have a free shuttle to take”Location, service and amenities are awesome. Oh the bed was super comfy too
Stayed in September 2021
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Reviewed: 25 August 2021
Gg04
China8 reviews1 helpful votePleasantno toiletries accessories, front desk manager wasn't active, wifi was bad
the gatekeepers was good to us
Stayed in August 2021
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Reviewed: 23 August 2021
Severine
Belgium17 reviews11 helpful votes“Relaxing stay in Douala in a cosy, very well located, hotel with friendly personnel.”I personally found the interior design too dark with the black walls. Plastic gloves were required (and provided) to get breakfast at the buffet, but hygiene can be respected without having to waste more plastic.. If staff are required to wear masks, than visitors should do the same. Very few people were wearing masks.
Nice staff, very professional. I forgot my phone in my room and they kept it a few days until I came back to town. Location is great as well!
Stayed in August 2021
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Reviewed: 23 August 2021
Gg04
China8 reviews1 helpful vote“pleasant and restful”the front desk managers were no so welcoming and professional, no room shoes toothbrush toothpaste,.....
it was clean and gate keepers were nice
Stayed in August 2021
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Reviewed: 7 July 2021
Sabine
United States3 reviews10 helpful votes“Excellent hôtel”I missed the body cream.
Excellent room, clean and very professional staff.
Stayed in July 2021
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Reviewed: 24 June 2021
Mr
Canada1 reviewExceptionalThere was nobody to pick me up at the airport though i made mention when i was booking that i needed airport shuttle. I had no Cameroon number to contact the Hotel. Iwaited for a while before i had to plead with someone i saw at the airport to help call the hotel
Overall i liked the location,clean enviroment,clean room,and the breakfast too was good.
Stayed in May 2021
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Reviewed: 16 June 2021
Mclachlan
South Africa2 reviews“Good value for money”Buffet dinner and lighting in restaurant
Club Sandwich
Stayed in June 2021
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Reviewed: 16 June 2021
Bernadette
United Kingdom2 reviews“Clean and good location”I was expecting the other staff from the reception to be more friendly like they colleague Francis I came across the day I arrived. The lady from the laundering was also should I say her attitude was not professional
Having been that I check in very late because of the time my flight landed the staff at the reception that attended to me that night was really professional, kind and make sure he attended to my needs.
Stayed in May 2021
