Gym was outside the property next door. A minor inconvenience. Most front desk staff were ok. But one in particular showed no warmth or friendliness. I think she was the senior one.

Love the design style, colour scheme.

Stayed in March 2024

Nothing

Enjoyed the room, location of hotel and the service.

Stayed in March 2024

Very friendly and polite staff

Stayed in March 2024

Would have preferred to have own coffee machine with nespresso in the morning

Nice complex on amazing location. Close to seaworld and at the foot of Nanshan mountain. Clean and spacious apartment and peaceful surroundings. Staff very friendly and helpful

Stayed in March 2024

nothing...

everything exceeded expectations - e.g room had a washing machine AND they left some powder for a couple of wash cycles. Unexpected, appreciated.

Stayed in January 2024

Room 5206, the curtain on the balcony in the main bed is not block out that allows light in in the early hours and allow street light in at night too that disturbs sleeping. There is only a 2 sitter couch in the lounge, whereas there smaller two bedrooms have the L shaped 4 sitter lounger.

The location is great, close to Sea World, where restaurants, shopping centers and even a water show there. Xmas market there was a bomb. The two bedroom suite is very spacious, conveniently equipped with a fridge/freezer, kitchenette and all the utensils and cooking pots. Breakfast is adequate with both Western and eastern food available. They are so flexible and understanding that they even allow takeaways for the person who is not available for the breakfast.

Stayed in January 2024

Nil

The breakfast was very good. The staff members were friendly and helpful.

Stayed in January 2024

The property is quite vast. A room closer to the lobby would have been convenient.

Met my requirements.

Stayed in December 2023

everything is good during the stay

everything is perfect about the stay. the room is comfy and roomy and location is convenient. Breakfast was so so but is easy to get food elsewhere.

Stayed in November 2023

The beds were too hard for me

Very friendly personel, the location is great (5 minutes walk to Sea World restaurant area and to Subway) Nice property to have a walk with a child, nice gym and swimming pool. Swimming pool is also used by schools for trainings. So during the day it can be crowded.

Stayed in November 2023

Needs renovation , WiFi , coffee bar would be a great addition

Location, cleanness

Stayed in November 2023

Nothing actually, maybe just improve hair dryer to a more powerful model.

Everything was very good, around 8-10 minutes walk from Sea World metro station. A lot of food options around. My room was upgraded to 2-room Premier apartment for free, and this was amazing because this room includes a lot of extras (such as iron, washing machine, small coffee machine, microwave, drying rack, 2 TVs e t.c.). Check-in and out were fast, but just did not accept my Visa due to technical problem but stuff allowed me to move in and pay later after I withdraw cash from ATM. Breakfast was also ok (and with good coffee).

Stayed in October 2023

It’s was nice and secluded but also close to a lot of things. The room was big and spacious

Stayed in October 2023

Property is a little old

Despite of being a little aged, this place is very well managed, very spacious and clean rooms, excellent service, well equipped gym and decent-sized pool. Also it is right next to a hiking trail and under 5-minute walk to subway station (interchange of three lines) , very convenient too.

Stayed in September 2023

The Wi-fi, sometimes, had problems of connecting to the browser, and the breakfast didn't satisfy me so much. I was expecting a little bit more considering the structure (but nothing such important!).

Modern and big hotel, with a very nice room. It was big as well, and confortable in terms of bed and pillow as well. The staff was kind and professional, the location is in a beautiful area of Shenzhen, not so far from the "boat square". There are many restaurants in place as well.

Stayed in September 2023

Breakfast could be better with more freshly baked pastries.

Staffs are very nice and helpful.

Stayed in August 2023

Electronic appliances inside the apt are a bit old. AC, TV etc need upgrade. Internet as well.

It’s very nice serviced apartment with swimming pool and gym facilities. Staff were friendly and apartment was cleaned up to standard. Breakfast buffet was great too with many options. In general a very happy stay.

Stayed in July 2023

Staff are very friendly and helpful. Very impressive and efficient service!

Stayed in April 2023

service is the best

Stayed in June 2023

amazing location

Stayed in April 2023

Breakfast was very poor, small selection and the food quality was low, also they gave me a room on the second floor - facing the restaurant, so people who had dinner stared at me.

The location is perfect, they provide free parking, the utilities are great - I definitely recommend this hotel

Stayed in May 2023

The breakfast has became lack of options.

Been here before, used to live nearby and the hotel is still as good as before. Location, facilities and rooms are more than good. Staff is well trained and willing to help and make of your stay a good experience.

Stayed in February 2023

It is always a pleasure to stay at Ascott Aden Shezhen. I have been here many times before and I always enjoyed my stay.

Stayed in April 2023

Thank you for hosting.

This is a great place to stay in Shekou. It is a very nice neighborhood in Shenzhen, though it is not centrally located in the city in general. With that said, it is a better quality of life than other areas, with a hiking path and cafes and restaurants, as well as the waterfront within in waking distance.

Stayed in March 2023