Reviews of Crowne Plaza Shanghai, an IHG Hotel
400 Fan Yu Road, Changning, 200052 Shanghai, China
#121 of 314 hotels in Shanghai
Guests' ChoiceReview score
Based on 92 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.9
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Facilities
8.0
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Staff
8.9
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Value for money
8.0
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Free WiFi
7.5
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Reviewed: 22 May 2024
Bent
Singapore8 reviews2 helpful votes9.0“Lost of nice surprises!”- • Business trip
- • Solo traveller
- • 2 Twin Beds Standard
- • Stayed 2 nights
To my horror I two days before arrival discovered that I had accidentally booked for 2 nights with arrival one day early! All my worries evaporated when Alice Lu in Reception, and Gert Van Beek, Guest Relations Director, swung into Action and worked out a change of dates, which meant that I lost nothing and had to pay nothing additional. Thanks a lot both to of you - swift and decisive action very much appreciated indeed! Tony Shan who works tirelessly to solve every issue for arriving and departing guests also deserves special mention. First he spotted a taxi driver grossly overcharging me and later helped me secure quick and reliable taxi bookings. Thanks a lot Tony! Having been to Shanghai many times, this was my first time in this particular area, but it for sure will not be my last time, as the hotel sits smack in the middle of a quiet and private, yet very central and incredibly desirable area with many cozy restaurants and shops - just off HuaHai road and easily accessible by metro line 10.
Stayed in May 2024
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Reviewed: 21 May 2024
Harm
Spain68 reviews3 helpful votes8.0Very good- • Business trip
- • Group
- • Upgraded Standard Room
- • Stayed 3 nights
Good business hotel with all necessary facilities. Nothing truly amazing, but fine for some days in Shanghai.
Stayed in March 2024
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Reviewed: 17 May 2024
Sara
Netherlands10 reviews2 helpful votes8.0“Good location”- • Leisure trip
- • People with friends
- • Standard Room
- • Stayed 4 nights
- • Submitted via mobile
The staff doesn’t really speak English. The air conditioner was not really working, and if you’re traveling through China, you know how hot it can get. Plus, they ask for a quite high deposit…
The property is located in a very nice area, surrounded by many cafes and small shops. Also very accesible by public transport.
Stayed in May 2024
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Reviewed: 16 May 2024
Martin
Germany22 reviews1 helpful vote8.0“Good for 2 people but they rent the identical room also to 3 people which is too small.”- • Leisure trip
- • Family with young children
- • 2 Twin Beds Standard
- • Stayed 3 nights
They rent the same room for 3 people that they also rent to 2 people. That effectively means that you have the exact same room configuration, i.e. 2 single beds! We were assuming that it would be 1 double bed and 1 single bed or at least that one bed would be a french bed with 1.4 m but no. You have to squeeze together in a single bed of a width of roughly 1 to 1.2 m.
The theme of the hotel is movies as it's attached to a cinema and hosting some film festival since more than 20 years. That has a nice vibe to it. The hotel is rather in good shape and for 2 people actually a good choice. There's plenty of restaurants just around the corner and best part is that you can easily walk right into the french concession area which is a must-see in Shanghai
Stayed in May 2024
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Reviewed: 8 May 2024
Boon
Malaysia1 review7.0“Overall, it was a pleasant stay”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 11 nights
The First Lady that received me at the check in reception was not very friendly, when she asked and gave me the disposable toothbrush and tooth paste, she was kind of rude... The lobby is dark and gloomy, the interior is quite sad... doesn't match a 4 or 5 stars hotel compared to the celebrity walkway outside. The executive room has a musky smell The bath-tub was blocked and floats with hairs!!!!! after one week of my stay but it was fixed the next day without asking.
The location is superb, nice area and the toilet seat is excellent! It was kind and a pleasant surprise to upgrade me to the executive room and gave me 2 double beds The pillows, blanket and bed sheets are so comfortable. The staffs are friendly, including the cleaning lady
Stayed in May 2024
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Reviewed: 1 May 2024
Annalisa
United Kingdom1 review8.0“Felt comfortable and at home here.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 8 nights
- • Submitted via mobile
Friendly and helpful staff who spoke English. Vibrant atmosphere. Super location. Comfortable room and excellent shower. Special mention to manager Gert who really made us feel at home. Thank you.
Stayed in May 2024
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Reviewed: 20 April 2024
Sheik
Fiji27 reviews2 helpful votes8.0“Hotel was very posh. Spacious room for 3 people.”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 2 nights
hotel was very posh. Spacious room for 3 people.
Stayed in April 2024
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Reviewed: 9 April 2024
Wing
Hong Kong5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Send message via Booking.com requesting twin bed but no response. Eventually , I was told that twin bed was not available upon checkin.
Stayed in March 2024
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Reviewed: 31 March 2024
Zefang
Singapore7 reviews7.0“Good service and location”- • Leisure trip
- • Group
- • 2 Twin Beds Standard
- • Stayed 4 nights
- • Submitted via mobile
The room a bit small for 3 people
Good service and location. 10 minutes distance from metro to hotel, 1 family mart and 1 lawson along the way
Stayed in March 2024
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Reviewed: 25 March 2024
Weiyu
United States10 reviews9.0“xcellent location and friendly staff.”- • Leisure trip
- • Solo traveller
- • 2 Twin Beds Standard
- • Stayed 8 nights
The barthroom is pretty old and had some water leakage.
very good location and beautiful facility.
Stayed in March 2024
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Reviewed: 13 February 2024
Fang
Australia6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • 2 Twin Beds Standard
- • Stayed 5 nights
room decoration is a bit old
breatfast and location
Stayed in February 2024
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Reviewed: 14 January 2024
Ravi
Singapore4 reviews8.0“Wonderful stay. Will definitely consider another long term stay again.”- • Leisure trip
- • Family with young children
- • 2 Twin Beds Standard
- • Stayed 7 nights
- • Submitted via mobile
Could have topped up the breakfast cheese more regularly. The cheese could have the wax layer trimmed off before serving.
Good spread but the cheese was not topped up daily after the early morning eaters took the cheese. Room service in room 1607 was very good the auntie who cleaned our room was very good. The gifts from management in our room were nice surprises. Food and drinks given complimentary
Stayed in December 2023
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Reviewed: 1 January 2024
Yu
Australia8 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Someone keeps opening and closing doors in the middle of the night. It's noisy. The pillow smelled of smoke.
The bed is comfortable, staffs very nice.
Stayed in December 2023
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Reviewed: 1 January 2024
Yu
Australia8 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 5 nights
- • Submitted via mobile
The opening and closing of doors were so loud that someone was talking loudly in the hallway in the middle of the night.
The bed is comfortable, the staffs are very nice.
Stayed in December 2023
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Reviewed: 23 December 2023
Terry
United States18 reviews2 helpful votes8.0“Decent choice”- • Leisure trip
- • Couple
- • 2 Twin Beds Standard
- • Stayed 6 nights
- • Submitted via mobile
Property is visibly old, and the drainage system is always semi-clogged.
Super comfy bed and reasonably good location
Stayed in December 2023
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Reviewed: 8 November 2023
Fokion
Greece1 review8.0“I was upgraded to the 23rd floor, the room was very nice and clean. Breakfast very good. Whatever I needed the staff res”- • Business trip
- • Solo traveller
- • 1 King Bed Standard Lounge Access
- • Stayed 5 nights
- • Submitted via mobile
The gym
The staff is very polite and efficient
Stayed in November 2023
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Reviewed: 5 November 2023
Gregory
France4 reviews9.0“It was short but good.”- • Business trip
- • Solo traveller
- • 2 Twin Beds Standard
- • Stayed 2 nights
- • Submitted via mobile
Nothing to sauf
Propreté
Stayed in November 2023
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Reviewed: 1 November 2023
Okan
Turkey4 reviews1 helpful vote7.0“Perfect location”- • Business trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Bathroom is so small.
Location
Stayed in October 2023
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Reviewed: 29 October 2023
Emily
United Kingdom28 reviews3 helpful votes8.0“Ideal downtown location”- • Leisure trip
- • People with friends
- • 2 Twin Beds Standard
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Great location, good selection of breakfast, comfy beds
Stayed in October 2023
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Reviewed: 21 October 2023
Gary
United Kingdom3 reviews1 helpful vote8.0Very good- • Business trip
- • Group
- • 2 Twin Beds Standard
- • Stayed 5 nights
- • Submitted via mobile
Very poor Wi-Fi. Still think that smoking shouldn’t be allowed in hotel and, at the very least, off non smoking rooms
Nice hotel
Stayed in October 2023
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Reviewed: 2 October 2023
Rodrigo
Brazil37 reviews1 helpful vote7.0“Maybe first and last”- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 6 nights
- • Submitted via mobile
Problem with the concierge , and payments
Central , near to the subway stations and a lot of restaurants
Stayed in October 2023
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Reviewed: 21 September 2023
Sophie
Belgium37 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • 2 Twin Beds Standard
- • Stayed 5 nights
- • Submitted via mobile
Large room, quiet, confortable bed
Stayed in September 2023
-
Reviewed: 14 September 2023
Jana
China25 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Upgraded Standard Room
- • Stayed 2 nights
Excellent location.
Stayed in September 2023
-
Reviewed: 17 August 2023
An
Hong Kong3 reviews8.0Very good- • Business trip
- • Solo traveller
- • 2 Twin Beds Standard
- • Stayed 2 nights
- • Submitted via mobile
Nice location. Nice restaurants. Nice walking
Stayed in August 2023
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