Boutique hotel with excellent hospitality. Clean and comfortable and location was good. Note that all rooms are Japanese tatami type and therefore low mattress on the raised floor. Unfortunately, my Dad had a knee problem so getting on and off the low bed was an issue for him. Otherwise, the hotel was very good with a local vibe. Get a higher floor room with a view. Worth it. Nothing to see on the lower levels.

Stayed in March 2024

Nothing, everything was great.

Our stay at the Riverside Wing Hotel was really exceptional. I was staying there with my daughter, my pregnant wife and my parents in law. The rooms are spacious, the (large) bed and other furniture were comfortable and everything was very clean. The pictures depict the actual rooms very good. One side of the room is 100% window which looks very cool and gives great views on the river. The location of the hotel is perfect to explore the city by walking. Some special things to highlight: We asked for a baby bed and the hotel staff bought a great new baby bed to satisfy this wish. Since the staff knew we would come with a baby, they ran the AC before our arrival and the room was pleasantly cool when we checked in. Without asking we also got an additional room key to keep the AC on when we were out. We got vouchers to experience a traditional Guilin rice noodle breakfast for free at the restaurant next door. The washer and dryer are clean, free to use and even detergent is provided. I especially want to highlight the great and friendly service of Bruce and Alyssa. They helped us with everything we needed and even made some small gifts for my daughter. She still enjoys the cozy pillow here back in Germany. Bruce speaks fluent English which helped us a lot and was very rare to have compared to all other locations we visited in China. He also guided me in person to a nice restaurant and told the chef there in Chinese to take special care when preparing the food for my pregnant wife and my young daughter. He also helped me book a river cruise and showed me how the delivery robot of the hotel worked since I saw something like that the first time. Overall I can 100% recommend this hotel and especially the great staff. We enjoyed our stay a lot, everything was perfect.

Stayed in March 2024

Can be noisy due to proximity with the centre.

Staff very friendly, clean and big room. Thank you Alyssa!

Stayed in April 2024

Amazing location and extremely friendly and helpful staff. Lovely family room which over looked the rover and festivities going on. They have a laundry room on the second floor which is extremely useful after travelling around China!

Stayed in April 2024

Everything was nice 👌

Amazing location with lots of food stalls nearby and great scenary (very close to elephant Trunk Hill and Sun and Moon pagodas), amazing staff that helped us book the activities (thank you again Jenny and Mr Zhang), super cozy room with great bathroom. Convenience of having a washing machine at disposal. We felt great here!

Stayed in April 2024

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It was a charming hotel, with a great location. Every morning, people danced on the street on the other side of the road, witch was a very pleasant way to start the day. The room was very spacious, with a great bed, huge window and a stunning view. Bruce Yi was very welcoming and Jenny (the sales manager) arranged us all the tours that we wanted to do. Very efficient.

Stayed in March 2024

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It was a charming hotel, with a great location. Every morning, people danced on the street on the other side of the road, witch was a very pleasant way to start the day. The room was very spacious, with a great bed, huge window and a stunning view. Bruce Yi was very welcoming and Jenny (the sales manager) arranged us all the tours that we wanted to do. Very efficient.

Stayed in March 2024

It’s a boutique hotel so you can’t expect that much on the facilities.

Location is perfect. Tucked away at a quaint corner of a shopping/eating district. River view was awesome

Stayed in April 2024

The staff Brian and Alyssa where super helpful.

Stayed in March 2024

Location was great, just facing the river, and close to a pedestrian street, with lots of restaurants and food options. Our room's view was stoning! And the room was comfortable and modern. The front desk team was outstanding, very helpful, and helped us with a minor issue we had at this trip. I highly recommend this hotel!

Stayed in March 2024

Everything was perfect, Free welcoming coffee, laundry service, rooftop where you can see mountains and opera, Boat service for traveling to Yangshuo by river

Stayed in March 2024

Excellent location, easy access to most attractions, comfortable room, friendly staff, free self-service laundry (washer and dryer),

Stayed in March 2024

Noise

Location, near river and many eateries/shops Comfortable bed Full window with good view

Stayed in March 2024

One of the nicest place I have ever stayed in. The rooms with river view are just splendid, the location is perfect and the staff is fantastic. I stayed there multiple times and loved it each time.

Stayed in February 2024

None at all.

The location is near to the main tourist spots and it’s surrounded by shops selling food as well as the local products. Pedestrian street is just round the corner ! I love especially the beautiful view from my hotel room. The service staff Allen and Bryce are amazing; being helpful, patient and knowledgeable. Allen went the extra mile to accompany us to the bank of China as I needed to withdraw CNY. Both Allen and Bryce were patient and clear in giving us the directions to the places of attractions in the vicinity of the hotel. Bryce called for a cab and went out in the rain to direct the driver to the front of the hotel for us. Their services are indeed excellent and one couldn’t have asked for more. Thank you for a wonderful time in Guilin.

Stayed in January 2024

I don’t have anything to complaints.

The room was very roomy. I loved the ceiling to floor window which gave extra value to the room. The room was clean and it has a lot of outlet for charging. Wifi speed was great. The location was excellent as it was only 2 blocks away from the pedestrian streets for food and souvenirs.

Stayed in November 2023

Great location with clean, modern facilities. Room was very spacious with great view of the river.

Stayed in December 2023

Loved the location, very strategic as it was very near to the walking street and also close to the river. The rooms were clean and beautiful. Service wise, Bruce was excellent and always ready to explain anything we asked. More than happy to recommend this to anyone.

Stayed in December 2023

The location of the hotel is just great. You can already reach some sights of Guilin within walking distance. A small shopping street, which becomes a street food market in the evening, can also be reached on foot in a few minutes. The staff is very friendly and helpful. Already in advance I was able to contact the hotel until WeChat and a pick-up service was organised from the train station and a brochure of some attractions from Guilin was provided. The room was very clean and is really nicely furnished.

Stayed in December 2023

Perfect service. Especially Bruce at reception was very helpfully. We would like to recommend Jenny - tourist coordinator too. She arranged all are trips for us and help with everything.

Stayed in November 2023

Nothing at all

1. Location is amazing: cafes, river, attractions, shops around. 2. Staff are very helpful and kind. 3. Bedroom is modern with beautiful design, very clean, beautiful view over Li River. 4. Services: free washing machine, dryer and ironing. 5. The lounge in level 6 has a spectacular view over the lake.

Stayed in November 2023

*****Moderators please delete my previous review. It was for the wrong hotel. **** Location was good and staff very friendly, bedrooms were very clean. Would recommend and stay again

Stayed in October 2023

Lift too old

View

Stayed in November 2023

Beautifully designed lobby and rooms Lovely view from room Very friendly and helpful staff Perfect riverside location

Stayed in November 2023