Nothing

Super comfortable rooms. Great breakfast. Helpful staff.

Stayed in April 2024

Excellent location, next to the mall, West Lake and the street where you can find many things. Very friendly staff, amazing breakfast. I definitely recommend staying there.

Stayed in April 2024

I lost my hair straightener which I put in one of my shopping paper bag togetjer with some snacks the day befiore I checked out and I i juat realized when I have checked out from the hotel and moved to another city.the day after I emailed tje hotel right away ans asked about it. The hotel responed me 2 days after. I told them my friend will probably can pick it up and I askef tjem whether it is kept in lost or found , or in concietge, but the hotel didn't reply until the next day on the evening.

The location is connected to the Kerry Shopping mall, restaurants, West Lake is about 25 minutes walk and lits of shopping malls and street market around . The reception staffs are friendly.

Stayed in April 2024

Everything is perfect. Staff are very helpful. Breakfast is good as well. But I stayed for 3 nights, only some menus were changed

Stayed in April 2024

It can get a bit traffic coming back from our tour when you reach the rush hour.

Everything is 5 star service and rooms are great and staff are all friendly and helpful. Centrally located in the shopping center.

Stayed in April 2024

Check in & Check out staff were too busy & not too friendly. English speaking staff would be helpful.

Not so much Vegan/vegetarian options available. Especially milk substitute.

Stayed in March 2024

Breakfast was not enough for a Turkish

Staff very kind and helpful

Stayed in March 2024

Breaksfat

Staff is friendly and attentive. Clean and big room. Breakfast can do better. Eating same food for 8 days!!! The location is great, next to shopping mall and lots of eatery. Walking distance to WEST LAKE. Highly recommended.

Stayed in March 2024

breakfast will great! short walk to high end malls. West Lake is also very near by.

Stayed in February 2024

Great location, near a shopping mall, restaurants and subway station

Stayed in February 2024

before flying to Hangzhou, I emailed the hotel asking if there was a free shuttle bus between the hotel and the airport, someone emailed me saying they could arrange pickup costing a few hundred RMB, which was not helpful. I ended up using Ctrip.com to book a car to pick us up from the airport, which is 161, if the hotel staff could give me this option it would save me some time to Google and find out what's the best way to travel from the airport to the hotel. The guest and kids from the opposite room ran and screamed, noisy at night.

Very nice hotel close to the West Lake and the night market, easy to walk around in the center of the city.

Stayed in January 2024

We tried to go to the bar for a drink, the lobby lounge close so early and the bar was so loud with the live music. We gave up at the end

Very nice hotel, spacious room, warm welcome and services, clean and nice bathroom. The location is fantastic that we can access to city and West Lake by foot! Nearby we could go to the night market and all nice nearby shops and restaurant.

Stayed in December 2023

Nothing

Close to amenities and a mall

Stayed in December 2023

The smoke sector went off in our room at 2.40am but was quickly dealt with by the hotel management and the check out staff were good and apologized for the inconvenience so even though it was something which we did not like I cannot fault the staff response and the aftercare

Location style and the staff very excellent

Stayed in December 2023

Central air-con was very noise, improved after some maintenance. Day curtain too old, torn. One cracked cup should have been removed.

Walking distance to Xihu. Connects to Mall and easy access train station.

Stayed in December 2023

Good location. The staff was very courteous, in particular the door staff Jane Zhang. She did her best to make us feel at home.

Stayed in December 2023

Date: 22-24 Nov 2023 The night shift security staffs, 2 of them treated me as if I was a beggar. Little did they know that from my head to toes worth more than their one year salaries. How rude and unforgivable. I’ll never forget this insult. Another issue was the concierge staffs, one late night shift who has grey hair, when asked to deliver water to our room, he told me to do it myself, and when insisted he said he would and never did. Also the one wearing glasses in the morning, instead of lending a helping hand with luggages he had to be taught a lesson before he could offer to help. When I extended a bag to him to hold he was dumbfound and hesitated until I dropped the bag in front of him. In light of taking my time to write this I hope those whom are in concern take it seriously.

It’s location, spacious room, decoration, and reception. We arrived late at night and were hungry and tired. I was assisted by Amber Shui who was very kind and understanding. She checked us in as quickly as she could and was eager to help us with destinations we wanted to go.

Stayed in November 2023

Excellent service. Facilities looked very well maintained. Excellent breakfast. We were on our anniversary trip and we got flowers, sweets and fruits when we arrived. Also when we came back from sightseeing we had a bottle a complimentary wine waiting for us. We had a great spa experience. Also decided to have in room dinning and when we asked for another bottle of wine, we go that also complimentary. What a exceptional service level. Thanks for making this a memorable trip for us 😊👍

Stayed in November 2023

fantastic location, excellent service, special mention to Jane Zhang, Cici Shen and Essie Xu.

Stayed in November 2023

The attentiveness and warmth of staff from senior management to team members who gave us a special and unforgettable experience of my mom’s 100 yo birthday dinner and our family stay in the hotel.

Stayed in October 2023

Staff didn't spoke too much english, the availibility of western breakfast.

Rooms were good & clean, business club was nice, gym area was wide and nicely set up.

Stayed in October 2023

None

Lactation great . Both Cities view and lake view

Stayed in October 2023

Staff are perfect

Stayed in August 2023

There is always somebody smoking in the corridors.

Wonderful hotel, wonderful location.

Stayed in June 2023