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Reviews of Hangzhou Bokai Westlake Hotel

No.32, Qingnian Road, Shangcheng, 310000 Hangzhou, China

#65 of 96 hotels in Hangzhou

Guests' Choice

Review score

Based on 77 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.9

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.9

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Showing 1 – 25

  • Reviewed: 15 May 2024

    9.0
    The hotel is good in general
    • Leisure trip
    • Group
    • Business Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is a little bit small

    Location and starr

    Stayed in May 2024

  • Reviewed: 6 March 2024

    8.0
    Good value for money in a great location (metro access, walking distance to Xihu and Hefang)
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights

    We booked a triple room, so there wasn't much space, probably because there was an extra bed. The bathroom was on the small side. The mattresses were a bit saggy, but I slept pretty well probably from all the walking I did!

    Walking distance to Ding'an road metro station, which is on the same line as Hangzhou and Hangzhou East railway stations, if you plan to travel to other places via high-speed rail (we came from Suzhou and also spent a night in Huangshan). The staff were helpful and gave recommendations for sightseeing. Walking distance to Xihu (West Lake) and Hefang Road which are added bonuses. The room was quiet. I believe you pay for what you get - wasn't the best hotel I have stayed in, but it was cheap and convenient for our 3 night stay.

    Stayed in March 2024

  • Reviewed: 6 February 2024

    8.0
    no
    • Leisure trip
    • Family with young children
    • Business Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    no

    no

    Stayed in February 2024

  • Reviewed: 25 January 2024

    6.0
    Lovely staff
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Room have smell, hot water not good

    Staff so nice and friendly. Their service mind so nice help me to call taxi and recommend the restaurant.

    Stayed in January 2024

  • Reviewed: 18 December 2023

    8.0
    Good value, perfect location.
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very tiny, not very sound proof, shower is horrible.

    Perfect location, friendly staff, value for money, mostly clean, bed is comfortable.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    The staff are not so friendly. They did not arrange the rooms as agreed when I booked the rooms.

    Near to a subway station.

    Stayed in November 2023

  • Reviewed: 15 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Business Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The water pressure is not sufficient to me.

    The area is great. Quiet but safe. Numerous food shops are around. The hotel provides great value. The location is also a good consideration.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    6.0
    A good location hotel
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    I requested booked rooms to be close to each, the hotel replied and agreed, Upon I arrived, The staff had no idea. I was forced to accept what were available. The same happened to my second booking. I needed to request and request, remind and remind to different staff.

    One younger lady staff was very friendly and helpful. She worked from 7:00 pm on 25/11 to 7:00 am 26/11/23.

    Stayed in November 2023

  • Reviewed: 15 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Business Twin Room
    • Stayed 1 night

    Room is quite small for 2 pax

    The location is located at the 青年路 near YMCA with a pleasing street view and local food, cafe and mart nearby.

    Stayed in November 2023

  • Reviewed: 27 October 2023

    6.0
    Shabby room
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is very old and has a smell of smoking cigarette. The bathroom should be better than this. The air-conditioning unit is small and produces noise during operation. The room looks shabby.

    It is near to the metro and the west lake is in a walking distance around 15 minutes. Another night market is also near to the hotel.

    Stayed in October 2023

  • Reviewed: 23 October 2023

    6.0
    Pleasant
    • Family with young children
    • Economy Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Old & smell smoke

    Staff friendly

    Stayed in September 2023

  • Reviewed: 10 October 2023

    6.0
    A one timer
    • Leisure trip
    • Family with young children
    • Business Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was too small to host two people with suitcases, the accommodation is outdated, people do smoke in the building and are allowed to be too noisy (shouting in the corridor, banging doors, ...).

    The location of this hotel is its best feature and in my opinion it's only feature.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    8.0
    Great stay, reasonable price, close to subway station and clean room.
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The lobby could be remodeled a little to look more attractive.

    The ladies at the front desk. Extremely helpful and friendly. Also it’s nice that they offer free washing machine to do your laundry.

    Stayed in October 2023

  • Reviewed: 28 August 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Business Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room is small, and the ventilation of the bathroom is not good.

    Very great location. The neighbourhood is quiet and full of nice small shops.

    Stayed in August 2023

  • Reviewed: 16 July 2023

    8.0
    Good and comfortable stay
    • Leisure trip
    • Solo traveller
    • Double Room with Computer
    • Stayed 1 night
    • Submitted via mobile

    Good and comfortable stay. Location is great as very near to subway and also to the Westlake. Staff was helpful and friendly.

    Stayed in July 2023

  • Reviewed: 24 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Quite convenience, Walking distance 10 min to XIHU Opposite the hotel have nice food restaurant

    Stayed in April 2023

  • Reviewed: 9 April 2023

    9.0
    A stay worth your money
    • Leisure trip
    • Family with young children
    • Business Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Even though they tried to keep the hotel clean there was a little dirt on the bathroom floor when we just checked in. And the ceiling was a bit moldy.

    The location was good. The stuff did everything to keep the room clean. They were friendly and helpful.

    Stayed in April 2023

  • Reviewed: 18 October 2022

    7.0
    Good location
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights

    Nearby tourist spot

    Stayed in October 2022

  • Reviewed: 15 August 2022

    8.0
    very convenient
    • Leisure trip
    • Solo traveller
    • Business Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    i had network problems at time

    the location was good and the room clean super close to the subway

    Stayed in August 2022

  • Reviewed: 2 May 2024

    4.0
    Holiday one night stay
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking room.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    3.0
    Poor
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Staff

    Nope

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Good for budget travellers.
    • Leisure trip
    • Family with young children
    • Business Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The cleaness need to upgrade. Room is small but the price is there.

    Location is perfect, very near to metro station. A lots of foods shop around the corner. Neighbours hood is good . Not far from attractions places, just in walking distances.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    5.0
    A bit run down accommodation
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel requires refurbishing as quite run down. Shower tap hard time adjusting the right temperature mix. Either super hot or total cold. Wifi is too weak to even load a single photo and requires staff to help sign in using their local mobile number as don't accept foreign number under roaming. My room although non smoking, had cigarette smell in the toilet and room. Requires the toilet exhaust turn on for sometime to expel the bad smell. My room also faces a local shop opp a small side road which has a recorded advertising that continues till late night. So either cut the noise to reduce the noise or open for fresh air but tolerate the noise.

    Although a few hours before official check-in, staff allowed early check in. Staff is helpful and located 5 mins walk from the DingAnnLu (Road) subway. 15 to 30mins walk or subway to popular West Lake, Wu Ling night market, HeFangJie, GuLou, DaMaNong. As Google maps doesn't work, try using Amap.

    Stayed in April 2024

  • Reviewed: 19 February 2024

    1.0
    I don't recommend it to anyone! Bad!
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness. The room furniture and the hotel are old, dirty, the shower is old and lose water, the bed sheets old, the air seems not to circulate well. On a side of the bed I found a box for sex pleaser. It's clearly a pay the hour hotel, not a real hotel. The personnel is not well prepared to host foreigners. I asked them to clean the room better several times, in vain. All the room sockets didn't work!! And my charger was ruined by the power strip they lended me. Frankly I don't know how this kind of accommodation keep staying of Booking.

    Maybe I liked the position. Maybe. But there should be other places with similar position.

    Stayed in February 2024

Showing 1 – 25

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