Nothing

Location, quality of the hotel and staff

Stayed in April 2024

Over price Breakfast not very good

Clean, nice, new and comfortable

Stayed in April 2024

That done people smoked in the hotel even though it’s a non smoking facility………but what are you gonna do?

Location-wise, the hotel is largely in a commercial and government offices district, so is not exactly surrounded by hospitality and other tourist draw cards. However, using Line 2 of the connected subway service (follow the green signs when transiting from Longmen Luoyang Fast Train Station), it’s only 3 stops to Citizens Home Subway Station. The hotel is right behind the Station as you emerge from Exit D. Having this service right outside the front door is a major saving grace, as it opens the city from what proved to be, an otherwise uninteresting location……..and there is much to see in the wider area of this very historic and beautiful city!! The hotel itself is clean, well appointed, with good sized and comfortable rooms/ beds/ bathrooms etc. Staff were very good but there is basically only Chinese spoken, so if you have no language capability, you will struggle. The breakfast offering was diverse, extensive, and a very good mix of Chinese and Western offerings. You would be hard-pressed not to be satisfied! Any other food & beverage offerings are either by vending machines on the ground floor, ordering-in (if you have the ability to do so), or walking down to the local restaurants on ZhongHe St, about 120 m away from the hotel. From a cost perspective, I thought the hotel was at the pricier end of the spectrum at around 165 USD per night for 2 people with breakfast included, but it was a holiday period so perhaps was to be expected. All in all, I was pretty happy with the stay and the experience.

Stayed in April 2024

Cost a bit more than competitors. The duel usage of a door for shower and the bathroom could be problematic if you are stay with a casual friend.

Location. Amenities. Excellent quality of breakfast. Mostly friendly staff except one at the counter.

Stayed in April 2024

The hotel never replied the email. I wrote several times asking for direction to the hotel but did not receive any reply. Finally, I took taxi to the hotel.

The subway station is right in front of the hotel which is very convenience. The breakfast is superb.

Stayed in March 2024

The breakfast could be better.

Rooms are clean and spacious. Close to the train station and metro.

Stayed in March 2024

The staff can not speak english

Free laundry , free coffee at loby

Stayed in January 2024

Nothing

Nice value for money. The location is just great. It's walking distance from the metro station.

Stayed in January 2024

It was winter and they had the cental heating despite it being an unusually warm period. Even having the windows opened and fans put in the room, we felt rather warm at night.

I loved the location of the hotel with a subway station just outside the property and the breakfast which exceeded my expectations. Overall, the staff was friendly and helpful. Special thank you to the cleaning lady 代志敏 who gave special attention to our needs.

Stayed in January 2024

Easy access to the metro as the station is right in front of the hotel. The staff are nice, friendly and helpful.

Stayed in December 2023

Breakfast is so simple.

Excellent location. Very large bedroom and bathroom.

Stayed in December 2023

A big hotel, designed for conferences to host a lot of participants. Great breakfast options.

Stayed in November 2023

very near to subway station (just come out and it is there). 7-11 is not far from hotel. breakfast was good. room was big.

Stayed in November 2023

Convenient location. Friendly and very helpful staff.

Stayed in October 2023

Hotel is sitiated very close to the subway station. Breakfast was excellent.

Stayed in October 2023

Carpet

Bed

Stayed in September 2023

No fridge in the room.

As with any Holiday Inn Express the hotel lacks character, but is in a good location with easy access by taxi to the train station, grottoes and the old town. Also there is a nice mall a short walk away and a fountain light show 3 days a week. Superior King room (was same price as Standard Queen) was actually quite nice and spacious. Disappointing though that there is no fridge in the room (seriously?). Breakfast was included and although simple a good enough to start the day.

Stayed in September 2023

Very helpful staff members of the hotel, thank you! The room is big, the view is nice, the breakfast is good. Metro station entrance just in front of the hotel which is very conveninent.

Stayed in September 2023

The air conditioning is not cold, it feels damp and not dry, and the design is somewhat outdated

The location is good, the room is large, and it is quite convenient to access the high-speed rail and Longmen Grottoes. There is a famous spicy soup next to it, which is very delicious 😋

Stayed in July 2023

Air condition didn’t work well, couldn’t adjust room temperature

Stayed in September 2021

Considering the heavy rain, I was a bit disappointed that the hotel did not have a restaurant on site (I got the impression that they used to, but don’t seem to now?), eating a supper of vending machine snacks one evening when it was too wet to go out, especially after I had gotten soaked earlier. The wifi also seemed a bit laggy. The construction near the hotel (at multiple sites nearby) was also a bit annoying, since it didn’t seem to stop until midnight or even later. It wasn’t super loud, but it was constant. I know previous guests had mentioned this in their reviews. Obviously, this isn’t something that the hotel can control. Another point to remember is that even though the hotel is in the city centre, and appears surrounded by skyscrapers and mall-type buildings, these all appear to be head offices, banks, government buildings, and many are under construction. At this point in time, do not expects Starbucks, McDonald’s, or similar chains of coffee shops and fast food restaurants to be nearby. They aren’t. So, if you want a “downtown” type place, with lots of restaurants, bars, coffee shops and so on, you may want to check out other properties. If you just want a decent place well situated for the train station, airport, and many tourist sites, then this will likely do. Maybe when the construction ends, there will be more services offered...

Obviously, under the brand name of “Holiday Inn”, one expects this property to have a higher standard. This hotel does not disappoint. The facilities were clean, the bed and room was comfortable, and the housekeeping excellent. The shower had no shortage of hot water, which can sometimes be a problem travelling in China. The buffet breakfast was a good decent spread by Western and Asian standards. The staff, despite some handicaps due to language, were professional and helpful. Sadly, I was not able to make use of the tours the staff helped me book through a recommended tour company due to the heavy flooding of Henan province which shut down many of the tourist areas such as the Shaolin Scenic Area, and the Longmen Grottoes. However, many museums and scenic spots in and near the city are a fairly easy taxi or bus ride away. Due to the rain, I spent less time sightseeing, and more time relaxing. If you walk out of the hotel, turn left, and then turn left again, you will find yourself at Zhenghe Street, which has a Dico’s fast food joint, and many restaurants and a convenience store up and down the street.

Stayed in July 2021

Too expensive, not value for money

Great location next to subway/metro on line 2. Easy to use and great for getting to the tourist sites. Comfortable room, breakfast was good and included in price. Staff were helpful, good recommendations

Stayed in April 2024

Nothing.

Helpful and friendly staff, great location to eateries, next door to a subway station. Breakfast selection was superb, happy with a DIY laundry room.

Stayed in April 2024

Nothing

Well trained staff. Very efficient and professional.

Stayed in April 2024