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Reviews of Holiday Inn Express Shanghai Gongkang, an IHG Hotel

No.9 South Wenzao Road, 200443 Baoshan, China

#1 of 4 hotels in Baoshan

Guests' Choice

Review score

Based on 28 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    7.5

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Yes

    Great

    Stayed in April 2024

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Too warm in the room

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 9 nights
    • Submitted via mobile

    Let's start with the reception. In booking says they speak English but it's not true. Speaking through a device translator its not speak English. Other thing about reception is that they are not helpful at all. People on the street are nicer then them. Even with this language barrier they help more them the reception of this hotel. Other thing that made me very angry was the money exchange that in booking, again, they said they have that service but they don't have which made me go to a bank and spend there 3h just to exchange money. Unacceptable! To finish, at check-out, we delivered the key to the girl and she simply said "ok ok" and wave her hand like "go away". Very very rude! Probably the worst reception I have deal with.

    Bedroom was very big, nice shower and offer tea and coffee. The metro was around 50m from the hotel. Just talking about breakfast, it has a lot of choises but only for Chinese people. Don't get me wrong, the food was good but it's not European breakfast. You have noodles, a lot a fries and vegetables but you don't have fruit at all. Almost no bread, no cereals and yogurts.

    Stayed in November 2023

  • Reviewed: 20 September 2023

    8.0
    Very good
    • Business trip
    • People with friends
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Small bed size and a little far from metro station

    Noiseless

    Stayed in July 2023

  • Reviewed: 27 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Unfortunately, there's a mini list of the things I didn't like: 1. The very first moment I walked into the room after arriving, there was a light cigarette scent and the lights were on. Probably someone in nearby rooms was smoking, and the smell went through the ventilation to my room. This had happened for, I think, two days in a row. 2. Safe box. The door was open, but the latch was out, so i wasn't able to close it. Staff had to change my box to the one from another room. Not their fault, some visitors can be quite inattentive. 3. Bathroom door was TOO TIGHT, I couldn't close it. Rubber gasket on the edge of the door was too solid and hard. It's not that big of a deal, just annoyed me a little bit. 4. The sink plug also worked pretty badly. It got stuck at one point, I couldn't open it. I don't know, maybe I was just being stupid, but it's worth of mentioning. 5. No trashbags in the bins. I was in two Holiday Inns in Beijing, and they both had two separate bins for recyclable and residual waste in the room, they were marked differently; they also had bags inside of them. Usually only outside garbage bins don't have bags in them, but inside..? Who knows, maybe it's just a "saving environment" thing.

    The location is good. A lot of stores around, banks and cafes. The view from my window was sooo magnificent, I love looking at cars passing by. The staff is very caring, very polite: they fixed the broken safe box. There's always two fresh bottles of drinking water on a sink and new hygiene supplies. Nice breakfasts, everything was fresh and delicious.

    Stayed in June 2023

  • Reviewed: 11 May 2024

    4.0
    The name of the hotel can not be what is in your mind
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The location is bad. Very far from everything. The room is like a motel room. The breakfast area looks like a student's cafeteria. No restaurant inside ......

    Nothing I like.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in March 2024

  • Reviewed: 20 March 2024

    5.0
    It was not what was expected or advertised.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    One of the main reasons I booked the hotel was because it said it had a shuttle from the Pudong Airport and had wifi. There was no shuttle available to us and when I tried to call to get help, I was hung up on three times before I was able to speak to someone. The wifi was also bad. One of our rooms smelled like smoke and the beds were extremely stiff. I was extremely dissatisfied with these factors.

    The breakfast was good. They offered a variety of food and enough seating. The front desk ladies were nice. There were food options within walking distance.

    Stayed in March 2024

  • Reviewed: 11 February 2024

    4.0
    The hotel staff need undergo professional training. The facilities need routine maintenances.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    I stayed 7 days in Holiday Inn, Shanghai Gongkang, from January 20-25 and 28-30. The breakfast was fine, but the service was weird. Workers with aprons were busy between kitchen and buffet tables while the hotel staff members who waring navy blue suits were running or chatting in groups in buffet area as if no one else around. In front of the noodle/wonton stall, a middle-aged male staff in navy blue suit was waiting for his wonton being cooked. A young female staff was taking small steps towards him cheerfully:”Oh, my uniform pants are too short. Pleas help me stretch them”. To my surprise, the male staff hesitated for a while and then bent down and did as asked. The female staff turned around 360 degrees swinging her buttock left and right, and complained:” Look, the waist does not fit either!”. Judging from the attitude of other staff towards the man, I believe he is a hotel official. Next morning, the temperature was about -6 Celsius outside. I poured a bowl of soy milk and walk towards the kitchen entrance looking for a microwave. A staff who was busy with smartphone raised her head asking if I need help. I realized she was the short pants staff I had seen at breakfast. She took the bowl and went to the kitchen.I noticed her placing the bowl on the counter and continuing to play on her phone. I returned to the dining room and finished my breakfast slowly. She eventually showed up and walked past my table. I was completely ignored. I stopped her. She looked confused:”Yes, sir?”. “Is my soy milk heated?”. “Oh, I forgot. Wait a minute.” She went back to the kitchen. I asked one of the apron servers for the staff’s name. “She is our supervisor”, the server responded. I left without drinking soy milk. The hotel staff need undergo professional training. The hotel elevators require a room card to reach the room floor. The sensor of the central elevator malfunctioned and it took us and one of the staff member a while to get it working.

    Hotel is in a quiet location, yet convenient to public transportation and commercial.

    Stayed in January 2024

  • Reviewed: 11 February 2024

    4.0
    The hotel staff need undergo professional training. The facilities need routine maintenances.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    I stayed 7 days in Holiday Inn, Shanghai Gongkang, from January 20-25 and 28-30. The breakfast was fine, but the service was weird. Workers with aprons were busy between kitchen and buffet tables while the hotel staff members who waring navy blue suits were running or chatting in groups in buffet area as if no one else around. In front of the noodle/wonton stall, a middle-aged male staff in navy blue suit was waiting for his wonton being cooked. A young female staff was taking small steps towards him cheerfully:”Oh, my uniform pants are too short. Pleas help me stretch them”. To my surprise, the male staff hesitated for a while and then bent down and did as asked. The female staff turned around 360 degrees swinging her buttock left and right, and complained:” Look, the waist does not fit either!”. Judging from the attitude of other staff towards the man, I believe he is a hotel official. Next morning, the temperature was about -6 Celsius outside. I poured a bowl of soy milk and walk towards the kitchen entrance looking for a microwave. A staff who was busy with smartphone raised her head asking if I need help. I realized she was the short pants staff I had seen at breakfast. She took the bowl and went to the kitchen.I noticed her placing the bowl on the counter and continuing to play on her phone. I returned to the dining room and finished my breakfast slowly. She eventually showed up and walked past my table. I was completely ignored. I stopped her. She looked confused:”Yes, sir?”. “Is my soy milk heated?”. “Oh, I forgot. Wait a minute.” She went back to the kitchen. I asked one of the apron servers for the staff’s name. “She is our supervisor”, the server responded. I left without drinking soy milk. The hotel staff need undergo professional training. The hotel elevators require a room card to reach the room floor. The sensor of the central elevator malfunctioned and it took us and one of the staff member a while to get it working.

    Hotel is in a quiet location, yet convenient to public transportation and commercial.

    Stayed in January 2024

  • Reviewed: 2 October 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    It is difficult to keep property clean when it is outdated. We lived in a room has odorous carpet.

    Stayed in August 2023

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 14 December 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 19 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 1 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 14 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 9 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 14 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 5 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Business trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 12 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 6 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

Showing 1 – 25

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