Air conditioning. No air con after midnight. Could not get to sleep well. Electricity stop during the night. Next day made a complaint. Counter staff very accommodating and understanding. Gave us fan. Letter from management that the air conditioning level is good when they investigate during the day. We have no issue of the air conditioning before midnight. It was cold before midnight. So we have no intention to revisit this hotel. Our friend feedback in Mar2024 also about the air conditioning issue. Despite the fan we didn't have good night sleep for the next 2 nights of our stay. As tourist we need good rest after long day. Very disappointing.

Buffet breakfast price for customers is reasonable. Food varieties acceptable.

Stayed in April 2024

the lighting of the hotel room corridor was so dark.And we need to walk quite a distance from our room to the elevator.The automatic closet was annoying.

The room is spacious.And the metro station is just next to hotel.

Stayed in March 2024

Very nice hotel in the heart of the older part of the city. Very close to many amenities. Excellent gym and great breakfast. They always tried to help me if I had an issue - very accommodating.

Stayed in December 2023

The location is really nice, quite be close to XuJiaHui.

Stayed in November 2023

Bright and spacious, great staff

Stayed in October 2023

hotel staff asked for a cap for the swimming pool and this was available only for cost. the explanation that i have been given was that Shanghai authorities request this. I challenge this because I stayed in another similar hotel 2 days before and they did not ask me to wear a cap for swimming. Btw I am bold, no hair at all, so absolutely no reason to put the cap on. Such an excellent hotel should have single use caps, people do not carry swimming caps with them usually.

design, cleanliness. elegance

Stayed in July 2023

The staff at the breakfast restaurant wiped all the table dirt straight on the floor, it’s hardly well trained as a five star hotel. Hotel does not hoover the floor unless the guest require to do so. I’ve only find out after seeing big fluff dusts floating in my corridor for three days and wondered how come the house keeper do not see it at all. When I spoke to the reception I was told that guests had to require the service for the room to vacuum cleaned.

The room is very spacious, staff are very helpful and courteous. Superb location and very quite.

Stayed in June 2023

Breakfast could be better

Excellent location and good service

Stayed in July 2023

Nothing

Location

Stayed in June 2023

that everybody from next door building could look into the room

that they accepted +7 guests

Stayed in November 2021

this hotel is a must-stay for any design enthusiasts visiting shanghai. designed by swiss architect mario botta is a masterpiece of contemporary design. very confortable rooms with modern design embelished by chinese features. great location just opposite walking street and metro station.

Stayed in July 2021

1. The hairdryer is not powerful enough. It takes a long time to dry long hair. 2. Found a bug on the floor on the day of checking out. 3. Television’s graphic quality is poor

1. Modern facilities. Convenient to use and good looking. 2. Spacious bathroom. 3. Delicious breakfast with variety of food.

Stayed in June 2021

The rooom was very spacious, the bed so comfortable and the courtyard room very quiet, possible to sleep with open windows without any disturbance. Location was perfect for me, close to Shanghai Library, metro stop just in front of the hotel, direct to Shanghai railway station.

Stayed in May 2024

No comment, it was perfect.

Great, stylish hotel with a beautiful courtyard and great facilities (swimming pool, gym, roof terrace). I injured my knee while staying and the hotel staff was super helpful, lending me crutches and helping me in various ways. Thank you so much!

Stayed in December 2023

It was a very short stay and was very good

Location is great. We never had breakfast. Staff was very helpful.

Stayed in December 2023

Nothing to complain about

Great location, beautiful facility. Very reasonable price, Abby at front desk is very attentive and provided a lot of extra perks.

Stayed in December 2023

Spacious and well designed

Well designed building and interior

Stayed in December 2023

They turn off the Aircon in the middle of the night to cut costs. This caused me and my kids to have only 5 hours of sleep a day as we would wake up when the room became uncomfortably warm. ( See photo of our room temp at night ). It was the hotel maintenance engineer who slipped and told us its because they turn the central Aircon off in the middle of the night . We confronted the hotel manager about this. She said it was due to cost cutting measures and she can’t do much about it and that all hotels do it in November . But I asked my friend who booked another cheaper hotel , she said her hotel never shut off their Aircon during their entire stay . It was an unusually hot November . It reached 23 to 28 degrees outside.

Location was good and room was spacious .

Stayed in November 2023

No no no Wifi in my room. Very poor almost no phone reception on China Mobile or China Telecom by my HK phone number and by my local number from Quangdong. Front desk staff helped and the next day didn’t work again. Very frustrating and disappointing.

Location. The weekend fair at across the street. Bell service was good. Right above MTR station.

Stayed in September 2023

The charging plug is not working. The cleaning is not upto the standard. Supplies of the shampoo stuff is not according to the number of guests, it's not enough for two persons each day during our stays.

Stayed in June 2023

The bed was a bit soft!

Breakfast was awesome

Stayed in May 2023

nice location

Stayed in January 2023

While the breakfast was okay it was not exceptional as the rest of the hotel and our stay was.

Fantastic room and location with the subway being underneath the hotel. The hotel pool and gym were also of a very high standard.

Stayed in July 2021

The scent was not good

Stayed in May 2021